Home › Companies › 86242cb5 2fdf 4468 B205 D8aef6aa10d5 19000101 000001 › Member and Recipient Services Agent (Bilingual)
Member and Recipient Services Agent (Bilingual)
86242cb5 2fdf 4468 B205 D8aef6aa10d5 19000101 000001 · Remote in North Carolina, NC, US, NC; *Trillium office based location as specified below: , US · Remote · Active · $34,800–$44,196 / year · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 86242cb5 2fdf 4468 B205 D8aef6aa10d5 19000101 000001 |
| Title | Member and Recipient Services Agent (Bilingual) |
| Normalized title | - |
| Department / team | - |
| Location | in North Carolina, NC, United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | $34,800–$44,196 / year |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-06-08 / 2026-06-09 |
| Changed / last seen | 2026-06-18 / 2026-06-18 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 86242cb5 2fdf 4468 B205 D8aef6aa10d5 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in in North Carolina. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 86242cb5 2fdf 4468 B205 D8aef6aa10d5 19000101 000001 |
| Source | 992bbce1-37eb-4fa9-bdd4-e88c7334860b |
| ATS provider | ADP Workforce Now Recruiting |
Description
Pay Plan Title: Call Center Agent
Working Title: Member and Recipient Services Agent (Bilingual)
FLSA Status: Non-Exempt
Posting Salary Range: $34,800 - $44,196
Office Location: Remote within North Carolina
POSTING DETAILS:
Make an Impact
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.
Why Work for Us ?
Trillium believes that empowering others begins with supporting our team. We offer our employees:
A collaborative, mission-driven work environment Competitive benefits and work-from-home options for most positions Opportunities for professional growth in a diverse inclusive culture
Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.
If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!
What We’re Looking For
Trillium Health Resources has a career opening for a Member and Recipient Services Agent (Bilingual) to join our team! The Member and Recipient Services Agent is responsible for providing non-clinical administrative support to the Member Services Department. The Member and Recipient Services Agent’s primary responsibility is to answer inbound calls and assist callers by connecting them to the appropriate party, sharing information, providing technical assistance, answering questions, handling and/or resolving complaints. The Member and Recipient Services Department is often the first interaction with our agency therefore the call agent must respond to the caller’s needs in a professional service-oriented manner and maintain the highest level of customer satisfaction by seeking first call resolution. The Member and Recipient Services Agent is directly supervised by the Member and Recipient Services Supervisor. Employee may be asked to work outside of the normal schedule (8:30am-5pm) to accommodate the needs of the Member and Recipient Services Department.
On a typical day, you might:
Work in a call center environment, interact with callers to deliver information, answer frequently asked questions and address complaints. This position handles mostly inbound calls from members & recipients, family members, providers, Trillium stakeholders, community partners and various government agencies. Member and Recipient Services Agents may provide members & recipients with information regarding providers within our network so that the consumer can make an informed choice of service provider. This employee does not make any clinical determinations or interpretations of any clinical information. Member and Recipient Services Agent do not take the lead on emergency calls; they must contact a licensed clinical staff member to a take the lead on the call. Gather and/or update data, such as but not limited to, demographic information, referral source, payer source, current provider, provider choice and appointments. Collect, monitor and organize data needed for various databases, reports or reviews. Review call notes, enrollments, registrations or other identified documents for completeness and/or accuracy. Perform general clerical work for the Member and Recipient Services Department, or other identified staff or departments approved by the Call Center Director, Member and Recipient Services Supervisor or Vice President of Clinical Operations.
Employee Benefits:
Trillium knows that work/life balance is essential. That’s why we offer:
Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval. Work-from-home options available for most positions Health Insurance with no premium for employee coverage Flexible Spending Accounts 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook 401k with 5% employer match and immediate vesting Public Service Loan Forgiveness (PSLF) qualifying employer Quarterly stipend for remote work supplies
Qualifications
Required:
High School Diploma or GED Minimum one (1) year of call center, member services and/or customer service experience; OR Equivalent combination of education/experience. Fluent or conversational Spanish speaking ability required. Must have a valid driver’s license. Must reside within North Carolina. Must be able to travel within catchment as required.
Preferred:
One (1) year of work experience in mental health, substance abuse, and developmental disabilities.
Deadline for Application: June 25, 2026 at 11:59pm
How to Apply
To be considered, submit your application and resume through our ADP Career Center. Your resume must include:
Employer name, dates of service (month/year), average hours worked per week, and essential job duties Education details (degree type, date awarded, institution, field of study) Licensure/certification information, if applicable
After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.
Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.
Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.
#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth
Full job record
| Job ID | f42e64e964e172946d12dc8df00828ca4d7be85d |
| Org ID | 732a25aa-c477-439a-8a2f-66e2ee2ac3f2 |
| Source ID | 992bbce1-37eb-4fa9-bdd4-e88c7334860b |
| Board ID | 992bbce1-37eb-4fa9-bdd4-e88c7334860b |
| Provider | adp_workforcenow |
| Provider Job Key | 574361 |
| Title | Member and Recipient Services Agent (Bilingual) |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Remote in North Carolina, NC, US, NC; *Trillium office based location as specified below: , US |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | NC |
| City | in North Carolina |
| Salary Raw | 34800.00 To 44196.00 (USD) Annually |
| Salary Min | 34,800 |
| Salary Max | 44,196 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=86242cb5-2fdf-4468-b205-d8aef6aa10d5&ccId=19000101_000001&lang=en_US&type=JS&jobId=574361&jwId=9201554869608_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=86242cb5-2fdf-4468-b205-d8aef6aa10d5&ccId=19000101_000001&lang=en_US&type=JS&jobId=574361&jwId=9201554869608_1 |
| First Seen At | 2026-06-09 13:40:17Z |
| Last Seen At | 2026-06-18 13:45:00Z |
| Last Checked At | 2026-06-18 13:45:00Z |
| Last Changed At | 2026-06-18 13:45:00Z |
| Inactive At | — |
| Source Posted At | 2026-06-08 14:44:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=86242cb5-2fdf-4468-b205-d8aef6aa10d5|19000101_000001/date=2026-06-18/2026-06-18T13-44-59-189Z-2ccfc84d8a7ac38d22a08ea320f1c1de1914fb1176b68a421a74d74a5e205e4b.json |
Event Fields
{
"content_hash": "0b69b824fdd72e9a14ef97936f966512ae7bcd9977d4913b27a8cf173651720c",
"source_hash": "fa0ed92ed15d892199a8d50c4972bc8abe719df5bc5cac169bb462c6cf4b18cf",
"last_changed_at": "2026-06-18T13:45:00.239Z",
"active_status": "active"
}Parsed Structured
{
"language": "en",
"location": {
"raw": "Remote in North Carolina, NC, US, NC",
"city": "in North Carolina",
"region": "NC",
"country": "United States",
"is_remote": true,
"confidence": 0.95
},
"salary_max": 44196,
"salary_min": 34800,
"inferred_at": "2026-06-18T13:45:00.171Z",
"launch_scope": {
"reason": "english_us_canada",
"included": true,
"language": "en",
"location": {
"raw": "Remote in North Carolina, NC, US, NC",
"city": "in North Carolina",
"region": "NC",
"country": "United States",
"is_remote": true,
"confidence": 0.95
},
"countries": [
"United States"
]
},
"remote_policy": "remote",
"salary_period": "year",
"workplace_type": "remote",
"salary_currency": "USD"
}Extensions
{}Native Structured
{
"detail": {
"links": [
{
"title": "JD - Call Center Agent (Member & Recipient Services Agent - Bilingual) 16003 Vacant 3-2026 (1).pdf",
"schema": "bbfcf32b-b882-4624-ba21-507085ad72fb",
"targetSchema": "pdf",
"payLoadArguments": [
{
"argumentPath": "0030/PAYXSCH0080452/Client/Recruitment/RecruitmentDocs/",
"argumentValue": "JD - Call Center Agent (Member & Recipient Services Agent - Bilingual) 16003 Vacant 3-2026 (1).pdf"
}
]
},
{
"title": "Tips for Applying to or Interviewing with Trillium 2.3.26 .pdf",
"schema": "11aa25b1-cd5a-4353-bf06-d3f4f90674a6",
"targetSchema": "pdf",
"payLoadArguments": [
{
"argumentPath": "0030/PAYXSCH0080452/Client/Recruitment/RecruitmentDocs/",
"argumentValue": "Tips for Applying to or Interviewing with Trillium 2.3.26 .pdf"
}
]
}
],
"itemID": "9201554869608_1",
"postDate": "2026-06-08T10:44:00.000-04:00",
"payGradeRange": {
"maximumRate": {
"amountValue": 44196,
"currencyCode": "USD"
},
"minimumRate": {
"amountValue": 34800,
"currencyCode": "USD"
}
},
"workLevelCode": {
"shortName": "Full Time"
},
"customFieldGroup": {
"codeFields": [
{
"nameCode": {
"codeValue": "SalaryType"
},
"codeValue": "AN",
"shortName": "Annually"
},
{
"nameCode": {
"codeValue": "SalaryRangeType"
},
"codeValue": "RANGE",
"shortName": "RANGE"
}
],
"dateFields": [
{
"nameCode": {
"codeValue": "PostingDate"
},
"dateValue": "2026-06-08T10:44Z"
},
{
"nameCode": {
"codeValue": "CurrentServerDateTime"
},
"dateValue": "2026-06-18T09:44Z"
}
],
"numberFields": [
{
"numberValue": 0,
"categoryCode": {
"codeValue": "ApplicantCount"
}
},
{
"categoryCode": {
"codeValue": "AwardAmount"
}
}
],
"stringFields": [
{
"nameCode": {
"codeValue": "ExternalJobID"
},
"stringValue": "574361"
},
{
"nameCode": {
"codeValue": "CareerCenterRefId"
}
},
{
"nameCode": {
"codeValue": "GuidelineOid"
}
},
{
"nameCode": {
"codeValue": "CurrencySymbolOrCode"
}
},
{
"nameCode": {
"codeValue": "HomeDepartment"
},
"stringValue": ""
},
{
"nameCode": {
"codeValue": "JobClass"
},
"stringValue": "Admin Support"
},
{
"nameCode": {
"codeValue": "SalaryRange"
},
"stringValue": "34800.00 To 44196.00 (USD) Annually"
}
],
"indicatorFields": [
{
"nameCode": {
"codeValue": "PriortyStatusFlag"
},
"indicatorValue": false
},
{
"nameCode": {
"codeValue": "InternalPostingFlag"
},
"indicatorValue": false
},
{
"nameCode": {
"codeValue": "MinValue"
},
"indicatorValue": true
},
{
"nameCode": {
"codeValue": "IsVsidApplicable"
},
"indicatorValue": true
},
{
"nameCode": {
"codeValue": "IsSassDlReqForExtPostFlag"
},
"indicatorValue": false
},
{
"nameCode": {
"codeValue": "IsSassDlReqForIntPostFlag"
},
"indicatorValue": false
},
{
"nameCode": {
"codeValue": "IsMonetaryFlag"
},
"indicatorValue": false
},
{
"nameCode": {
"codeValue": "IsNonMonetaryFlag"
},
"indicatorValue": false
}
]
},
"requisitionTitle": "Member and Recipient Services Agent (Bilingual)",
"clientRequisitionID": "3229",
"organizationalUnits": [],
"postingInstructions": [],
"additionalProperties": {},
"requisitionLocations": [
{
"address": {
"cityName": "",
"postalCode": "",
"countrySubdivisionLevel1": {
"codeValue": "NC"
}
},
"nameCode": {
"shortName": "Remote in North Carolina, NC, US"
},
"aliasNames": []
},
{
"address": {
"cityName": "",
"postalCode": "",
"countrySubdivisionLevel1": {
"codeValue": ""
}
},
"nameCode": {
"shortName": "*Trillium office based location as specified below: , US"
},
"aliasNames": []
}
],
"screeningRequirements": [],
"requisitionDescription": "<p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><strong><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>Pay Plan Title: </span></strong><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>Call Center Agent</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>Working Title: </span></strong><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>Member and Recipient Services Agent (Bilingual)</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>FLSA Status: </span></strong><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>Non-Exempt</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>Posting Salary Range: </span></strong><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>$34,800 - $44,196</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>Office Location: </span></strong><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>Remote within North Carolina </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;text-align:center;'><strong><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>POSTING DETAILS:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>Make an Impact</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>Why Work for Us</span></strong><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>? </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>Trillium believes that empowering others begins with supporting our team. We offer our employees:</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>A collaborative, mission-driven work environment</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>Competitive benefits and work-from-home options for most positions</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>Opportunities for professional growth in a diverse inclusive culture</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>What We’re Looking For</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>Trillium Health Resources has a career opening for a Member and Recipient Services Agent (Bilingual) to join our team! The Member and Recipient Services Agent is responsible for providing non-clinical administrative support to the Member Services Department. The Member and Recipient Services Agent’s primary responsibility is to answer inbound calls and assist callers by connecting them to the appropriate party, sharing information, providing technical assistance, answering questions, handling and/or resolving complaints. The Member and Recipient Services Department is often the first interaction with our agency therefore the call agent must respond to the caller’s needs in a professional service-oriented manner and maintain the highest level of customer satisfaction by seeking first call resolution. The Member and Recipient Services Agent is directly supervised by the Member and Recipient Services Supervisor. Employee may be asked to work outside of the normal schedule (8:30am-5pm) to accommodate the needs of the Member and Recipient Services Department.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>On a typical day, you might:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>Work in a call center environment, interact with callers to deliver information, answer frequently asked questions and address complaints. This position handles mostly inbound calls from members & recipients, family members, providers, Trillium stakeholders, community partners and various government agencies. Member and Recipient Services Agents may provide members & recipients with information regarding providers within our network so that the consumer can make an informed choice of service provider. This employee does not make any clinical determinations or interpretations of any clinical information. Member and Recipient Services Agent do not take the lead on emergency calls; they must contact a licensed clinical staff member to a take the lead on the call. </span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>Gather and/or update data, such as but not limited to, demographic information, referral source, payer source, current provider, provider choice and appointments. </span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>Collect, monitor and organize data needed for various databases, reports or reviews.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>Review call notes, enrollments, registrations or other identified documents for completeness and/or accuracy. </span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>Perform general clerical work for the Member and Recipient Services Department, or other identified staff or departments approved by the Call Center Director, Member and Recipient Services Supervisor or Vice President of Clinical Operations.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>Employee Benefits:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>Trillium knows that work/life balance is essential. That’s why we offer:</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>Work-from-home options available for most positions</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>Health Insurance with no premium for employee coverage</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>Flexible Spending Accounts</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>NC Local Government Retirement Pension (defined-benefit plan) </span><a href=\"https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook\" target=\"_blank\"><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook</span></a></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>401k with 5% employer match and immediate vesting</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>Public Service Loan Forgiveness (PSLF) qualifying employer</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>Quarterly stipend for remote work supplies</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>Qualifications</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>Required:</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>High School Diploma or GED</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>Minimum one (1) year of call center, member services and/or customer service experience; <strong>OR</strong></span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>Equivalent combination of education/experience. </span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>Fluent or conversational Spanish speaking ability required.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>Must have a valid driver’s license.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>Must reside within North Carolina. </span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>Must be able to travel within catchment as required.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>Preferred:</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>One (1) year of work experience in mental health, substance abuse, and developmental disabilities.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>Deadline for Application:</span></strong><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'> June 25, 2026 at 11:59pm</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>How to Apply</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>To be considered, submit your application and resume through our ADP Career Center. Your resume must include:</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>Employer name, dates of service (month/year), average hours worked per week, and essential job duties</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>Education details (degree type, date awarded, institution, field of study)</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='line-height:115%;font-family:\"Arial\",sans-serif;font-size:13px;'>Licensure/certification information, if applicable</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><em><span style='font-size:13px;line-height:115%;font-family:\"Arial\",sans-serif;'>#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth</span></em></p>\n",
"sponsoredVisaTypeCodes": []
},
"list_job": {
"links": [],
"itemID": "9201554869608_1",
"postDate": "2026-06-08T10:44:00.000-04:00",
"payGradeRange": {
"maximumRate": {
"amountValue": 44196,
"currencyCode": "USD"
},
"minimumRate": {
"amountValue": 34800,
"currencyCode": "USD"
}
},
"workLevelCode": {
"shortName": "Full Time"
},
"customFieldGroup": {
"codeFields": [
{
"nameCode": {
"codeValue": "SalaryType"
},
"codeValue": "AN",
"shortName": "Annually"
},
{
"nameCode": {
"codeValue": "SalaryRangeType"
},
"codeValue": "RANGE",
"shortName": "RANGE"
}
],
"dateFields": [
{
"nameCode": {
"codeValue": "PostingDate"
},
"dateValue": "2026-06-08T10:44Z"
},
{
"nameCode": {
"codeValue": "CurrentServerDateTime"
},
"dateValue": "2026-06-18T09:44Z"
}
],
"numberFields": [
{
"numberValue": 0,
"categoryCode": {
"codeValue": "ApplicantCount"
}
},
{
"categoryCode": {
"codeValue": "AwardAmount"
}
}
],
"stringFields": [
{
"nameCode": {
"codeValue": "ExternalJobID"
},
"stringValue": "574361"
},
{
"nameCode": {
"codeValue": "CareerCenterRefId"
}
},
{
"nameCode": {
"codeValue": "GuidelineOid"
}
},
{
"nameCode": {
"codeValue": "CurrencySymbolOrCode"
}
},
{
"nameCode": {
"codeValue": "HomeDepartment"
},
"stringValue": ""
},
{
"nameCode": {
"codeValue": "JobClass"
},
"stringValue": "Admin Support"
},
{
"nameCode": {
"codeValue": "SalaryRange"
},
"stringValue": "34800.00 To 44196.00 (USD) Annually"
}
],
"indicatorFields": [
{
"nameCode": {
"codeValue": "PriortyStatusFlag"
},
"indicatorValue": false
},
{
"nameCode": {
"codeValue": "InternalPostingFlag"
},
"indicatorValue": false
},
{
"nameCode": {
"codeValue": "MinValue"
},
"indicatorValue": true
},
{
"nameCode": {
"codeValue": "IsVsidApplicable"
},
"indicatorValue": true
},
{
"nameCode": {
"codeValue": "IsSassDlReqForExtPostFlag"
},
"indicatorValue": false
},
{
"nameCode": {
"codeValue": "IsSassDlReqForIntPostFlag"
},
"indicatorValue": false
},
{
"nameCode": {
"codeValue": "IsMonetaryFlag"
},
"indicatorValue": false
},
{
"nameCode": {
"codeValue": "IsNonMonetaryFlag"
},
"indicatorValue": false
}
]
},
"requisitionTitle": "Member and Recipient Services Agent (Bilingual)",
"clientRequisitionID": "3229",
"organizationalUnits": [],
"postingInstructions": [],
"additionalProperties": {},
"requisitionLocations": [
{
"address": {
"cityName": "",
"postalCode": "",
"countrySubdivisionLevel1": {
"codeValue": "NC"
}
},
"nameCode": {
"shortName": "Remote in North Carolina, NC, US"
},
"aliasNames": []
},
{
"address": {
"cityName": "",
"postalCode": "",
"countrySubdivisionLevel1": {
"codeValue": ""
}
},
"nameCode": {
"shortName": "*Trillium office based location as specified below: , US"
},
"aliasNames": []
}
],
"screeningRequirements": [],
"sponsoredVisaTypeCodes": []
},
"detail_meta": {
"url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/574361?cid=86242cb5-2fdf-4468-b205-d8aef6aa10d5&ccId=19000101_000001&lang=en_US&locale=en_US",
"http_status": 200,
"content_type": "application/json;charset=UTF-8",
"response_bytes": 34682
},
"detail_errors": []
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/f42e64e964e172946d12dc8df00828ca4d7be85d?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/732a25aa-c477-439a-8a2f-66e2ee2ac3f2JSONGET https://api.bluedoor.sh/job-postings/v1/sources/992bbce1-37eb-4fa9-bdd4-e88c7334860bJSONGET https://api.bluedoor.sh/job-postings/v1/jobs/f42e64e964e172946d12dc8df00828ca4d7be85d/eventsJSON