Remote Customer Service Representative (Full- Time)

{
  "content_hash": "0f9619a2bd375c5575a6b6c0fb83e6ffadfef524bff85659da6ef4689eb8caf0",
  "source_hash": "fc1067ccd39f2ad872dd828dde3818a6c42e10438fe541ee48b7bf5185b6dde0",
  "last_changed_at": "2026-05-31T10:01:25.218Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Houston, Texas, United States",
    "city": "Houston",
    "region": "TX",
    "country": "United States",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": 15,
  "inferred_at": "2026-06-06T10:31:01.782Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Houston, Texas, United States",
      "city": "Houston",
      "region": "TX",
      "country": "United States",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "hour",
  "workplace_type": "remote",
  "salary_currency": "USD"
}

{}

{
  "list_job": {
    "id": "180",
    "isRemote": null,
    "location": {
      "city": null,
      "state": null
    },
    "atsLocation": {
      "city": "Houston",
      "state": "Texas",
      "country": "United States",
      "province": null
    },
    "departmentId": "18654",
    "locationType": "1",
    "jobOpeningName": "Remote Customer Service Representative (Full- Time)",
    "departmentLabel": "Frontline Call Center",
    "employmentStatusLabel": "Full-Time - Temp"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2025-10-31",
    "atsLocation": {
      "city": "Houston",
      "state": "Texas",
      "country": "United States",
      "countryId": "1"
    },
    "description": "<p><span style=\"font-size: 18pt; font-weight: bold\">Remote Customer Service Representative </span></p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\"><br></li>\n</ul>\n</li>\n</ol>\n<p><br><span style=\"font-weight: bold\">Location:</span> Remote – in <span style=\"font-weight: bold\">TX, SC, NC, FL, and GA. Must reside in the U.S.</span> <br><br><span style=\"font-weight: bold\">Schedule: Open Availability</span><br><br><span style=\"font-weight: bold\">Compensation:</span> $15.00 per hour </p>\n<p> <br><span style=\"font-weight: bold\">About Us</span> At <span style=\"font-weight: bold\">Frontline Group</span>, exceptional service isn’t optional—it’s our standard.<br>We specialize in <span style=\"font-weight: bold\">white-glove customer experiences</span> that are proactive, personalized, detail-oriented, and consistently above the norm. You’ll join a dedicated team of professionals who elevate every customer interaction, treating each caller as a valued client and ensuring every experience reflects our commitment to excellence. <br><br><span style=\"font-weight: bold\">What You’ll Do</span></p>\n<ul>\n<li>Deliver a <span style=\"font-weight: bold\">white-glove customer experience</span> by keeping interactions clear, positive, and supportive.</li>\n<li>Serve as the primary point of contact for high-value clients, delivering a polished, professional, and empathetic experience on every call.</li>\n<li>Actively listen, identify needs, and tailor each interaction—no two calls are the same.</li>\n<li>Take ownership of the customer journey, ensuring seamless resolution and proactive follow-up.</li>\n<li>Document interactions thoroughly in the CRM system to ensure continuity and accuracy.</li>\n<li>Collaborate with internal teams to resolve complex issues efficiently and maintain a premium client experience.</li>\n</ul>\n<p><span style=\"font-weight: bold\">What We’re Looking For</span></p>\n<ul>\n<li>Experience in <span style=\"font-weight: bold\">high-touch customer service</span>, <span style=\"font-weight: bold\">technical support</span>, or <span style=\"font-weight: bold\">call center environments</span> serving premium clients.</li>\n<li>Exceptional verbal and written communication skills with the ability to adapt tone and language to any situation.</li>\n<li>Naturally empathetic and patient—you don’t just solve problems, you make customers feel valued and understood.</li>\n<li>Detail-oriented and accountable, with a strong sense of ownership for each customer’s experience.</li>\n<li>Proficient with CRM systems, data tracking, and documentation.</li>\n<li>Adaptable and professional under pressure, maintaining composure with frustrated or high-expectation customers.</li>\n<li>Experience with <span style=\"font-weight: bold\">multichannel support</span> (phone, chat, email) preferred.</li>\n<li>High school diploma or equivalent required; associate degree or equivalent experience preferred.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Why Join Us</span></p>\n<ul>\n<li>Be part of a <span style=\"font-weight: bold\">service-first culture</span> where excellence is recognized and rewarded.</li>\n<li>Participate in <span style=\"font-weight: bold\">training and development programs</span> that sharpen your “white glove” service skills.</li>\n<li>Benefit from a <span style=\"font-weight: bold\">bonus structure</span> tied to customer satisfaction and service quality—your dedication truly pays off.</li>\n<li>Work alongside a <span style=\"font-weight: bold\">high-performing, motivated team</span> that takes pride in delivering world-class support.</li>\n</ul>\n<p><br><br><span style=\"font-weight: bold\">Technical Requirements</span> We do not provide equipment, to ensure an optimal remote work experience, candidates must maintain a desktop setup that meets or exceeds the following specifications: <br><span style=\"font-weight: bold\">To work successfully from home, you’ll need a computer and internet setup that meets the following standards.</span> <br><br><span style=\"font-weight: bold\">Computer &amp; Equipment:</span><br></p>\n<ul>\n<li><span style=\"font-weight: bold\">Windows 11 based PC</span> <span style=\"font-weight: bold\">(no MACs or Chrome Book)</span></li>\n<li>Dual monitors – this helps you see multiple programs at once while assisting customers.</li>\n<li>At least 16 GB of memory (RAM) with 12 GB usable – this keeps your computer running smoothly while using several tools at once. </li>\n<li><span>CPU utilization should be 50% or less </span></li>\n<li>At least 256 GB of storage space (SSD preferred) – so your computer can store and load programs quickly.<br></li>\n<li>Internet connections: your computer must have a Ethernet (RJ-45) port.</li>\n<li><span style=\"font-weight: bold\">Wired internet connection required – Wi-Fi is not allowed</span>; your computer must be connected to your router using an Ethernet cable for a stable signal.</li>\n</ul>\n<p><span><br></span><br></p>\n<p><span style=\"font-weight: bold\">Internet Speed: </span> <span><span style=\"font-weight: bold\"> Please use <span style=\"color: rgb(20, 82, 136); font-weight: 500\"><span style=\"text-decoration: underline\"><a href=\"https://www.speedtest.net/\" target=\"_blank\" rel=\"noopener noreferrer\">speedtest.net </a></span></span> to test your specs</span></span></p>\n<ul>\n<li>Download speed: <span style=\"font-weight: bold\">20 Mbps</span> or higher (for receiving data).</li>\n<li>Upload speed: <span style=\"font-weight: bold\">10 Mbps</span> or higher (for sending data).</li>\n<li><span style=\"font-weight: bold\">Ping: 20 MS or less</span> (for a fast, responsive connection).</li>\n</ul>\n<p><br><span style=\"font-weight: bold\">Important:</span> These technical requirements will be verified during your interview — <span style=\"font-weight: bold\">no exceptions.</span> <br>Please join the interview <span style=\"font-weight: bold\">from the computer you plan to use for the position</span>, with your <span style=\"font-weight: bold\">camera turned on</span> and <span style=\"font-weight: bold\">ready to share your screen </span>so we can confirm your computer’s setup. <span style=\"font-weight: bold\">Do not join from a cell phone</span>, as you’ll need to demonstrate your system’s specifications during the session. <br>To be considered for this role you must reside in <span style=\"font-weight: bold\">TX, SC, NC, FL, or GA. Must reside in the U.S.</span></p>\n<p><br><br></p>\n<p>Spots are limited — apply as soon as possible if interested!</p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Additional Information</span></span></p>\n<ul>\n<li>Some benefits are subject to eligibility requirements, including employment term and other factors.</li>\n<li><span style=\"font-weight: bold\">Frontline Group</span> is a <span style=\"font-weight: bold\">W2 employer</span> (we do not hire independent contractors).</li>\n</ul>",
    "compensation": "15.00 per hour",
    "departmentId": "18654",
    "locationType": "1",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Remote Customer Service Representative (Full- Time)",
    "departmentLabel": "Frontline Call Center",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://frontlinecallcenter.bamboohr.com/careers/180",
    "employmentStatusLabel": "Full-Time - Temp"
  }
}