Intake Operations Manager (Lehi, UT)

{
  "content_hash": "c7baac5523778e1acb211ad00425ef7aad39b1c1457c0e84cf03f0633a09f216",
  "source_hash": "5a2362a972db576525f7eb89551b8a28f111a38d840bb59906910b23433bf253",
  "last_changed_at": "2026-06-01T12:16:06.888Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Lehi, Utah, 84043, United States",
    "city": "Lehi",
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:24:28.189Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Lehi, Utah, 84043, United States",
      "city": "Lehi",
      "region": null,
      "country": "United States",
      "is_remote": true,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "119",
    "isRemote": null,
    "location": {
      "city": "Lehi",
      "state": "Utah"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18589",
    "locationType": "0",
    "jobOpeningName": "Intake Operations Manager (Lehi, UT)",
    "departmentLabel": "Intake",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Lehi",
      "state": "Utah",
      "postalCode": "84043",
      "addressCountry": "United States"
    },
    "datePosted": "2026-05-31",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">About Us</span></span></p>\n<p>Ovation Law Firm is a fast-growing consumer protection law firm dedicated to helping clients resolve vehicle-related legal issues. As we continue to grow, we are investing in talented leaders who can help build high-performing teams, create accountability, and support employee success.</p>\n<p><br></p>\n<p>Our Utah office serves as a key intake center for the firm, and we are seeking a strong on-site leader who can help drive performance, develop team members, and ensure the office operates efficiently each day.</p>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">About The Role</span></span></p>\n<p>We are seeking an experienced Intake Operations Manager to lead our Utah intake office. Reporting directly to the Chief Revenue Officer, this individual will serve as leadership’s on-site representative and will be responsible for the day-to-day management, performance, and operation of the office.</p>\n<p><br></p>\n<p>This is a hands-on leadership role. You will oversee approximately 20 intake team members, provide coaching and accountability, support struggling employees, conduct performance reviews, manage disciplinary processes, onboard new hires, and help create a culture of professionalism, ownership, and results.</p>\n<p><br></p>\n<p>The ideal candidate is a strong people leader who can balance accountability with support, identify performance issues before they become larger problems, and ensure the office consistently operates at a high level.</p>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Key Responsibilities</span></span></p>\n<ul>\n<li>Serve as the primary on-site leader for the Utah intake office and act as the liaison between office staff and firm leadership.</li>\n<li>Supervise and support intake team members, ensuring adherence to company policies, procedures, and performance expectations.</li>\n<li>Coach, mentor, and develop employees to improve performance, professionalism, and overall effectiveness.</li>\n<li>Identify struggling team members and implement coaching plans designed to improve individual performance and results.</li>\n<li>Conduct regular performance reviews, performance discussions, and career development conversations.</li>\n<li>Manage attendance, punctuality, workplace conduct, and employee accountability.</li>\n<li>Issue corrective actions, written warnings, performance improvement plans (PIPs), and other disciplinary measures when appropriate.</li>\n<li>Participate in hiring efforts, conduct interviews, onboard new employees, and assist with training initiatives.</li>\n<li>Make recommendations regarding promotions, terminations, staffing needs, and workforce planning.</li>\n<li>Monitor and manage office productivity, lead conversion rates, activity levels, quality metrics, attendance, and overall team performance, providing leadership with regular updates, coaching plans, and recommendations for improvement.</li>\n<li>Ensure new employees are properly onboarded, trained, and integrated into the team.</li>\n<li>Foster a positive, professional, and high-performance workplace culture.</li>\n<li>Maintain office organization, inventory, supplies, and day-to-day operational needs.</li>\n<li>Coordinate with Human Resources and Leadership to ensure consistent implementation of company policies and initiatives.</li>\n<li>Address employee concerns and escalate sensitive issues when appropriate.</li>\n<li>Identify opportunities to improve office processes, communication, efficiency, and team effectiveness.</li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Qualifications</span></span></p>\n<ul>\n<li>3+ years of experience managing or supervising employees in a professional office, call center, intake, sales, or customer service environment.</li>\n<li>Proven experience leading teams and driving employee performance and accountability.</li>\n<li>Experience managing teams measured by KPIs, conversion rates, productivity metrics, quality standards, or other performance goals.</li>\n<li>Experience conducting performance reviews, coaching employees, and managing corrective action processes.</li>\n<li>Strong leadership, communication, and conflict-resolution skills.</li>\n<li>Ability to motivate, coach, and develop employees with varying levels of performance.</li>\n<li>Strong organizational and time-management skills.</li>\n<li>Comfortable having difficult conversations and addressing performance concerns directly and professionally.</li>\n<li>Ability to maintain confidentiality and exercise sound judgment.</li>\n<li>Strong problem-solving skills and a proactive leadership approach.</li>\n<li>Experience working with performance metrics, productivity reporting, KPIs, and operational goals.</li>\n<li>Proficiency with Microsoft Office, Google Workspace, and business software platforms.</li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Nice-To-Have</span></span></p>\n<ul>\n<li>Law firm experience.</li>\n<li>Experience managing intake, contact center, inside sales, customer service, or lead management teams.</li>\n<li>Experience working in a high-volume, performance-driven environment.</li>\n<li>Experience with HubSpot or similar CRM and communication platforms.</li>\n<li>Spanish language proficiency.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">What We Offer</span></span></p>\n<ul>\n<li>Competitive compensation commensurate with experience.<br></li>\n<li>Health, dental, and vision insurance benefits.<br></li>\n<li>Paid time off (PTO).</li>\n<li>Opportunity to directly influence the growth and success of a rapidly expanding law firm.</li>\n<li>A leadership role with visibility and direct interaction with executive leadership.</li>\n<li>The opportunity to develop and shape a high-performing intake team.</li>\n<li>Long-term growth opportunities within a fast-growing organization.</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Work Location</span></p>\n<p>This is a full-time, on-site position located in Lehi, Utah. Remote or hybrid work is not available for this role.</p>",
    "compensation": null,
    "departmentId": "18589",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Intake Operations Manager (Lehi, UT)",
    "departmentLabel": "Intake",
    "jobOpeningStatus": "Open",
    "minimumExperience": null,
    "jobOpeningShareUrl": "https://ovationlawfirm.bamboohr.com/careers/119",
    "employmentStatusLabel": "Full-Time"
  }
}