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HomeCompaniesCareers Gates ComCustomer Service Coordinator

Customer Service Coordinator

Careers Gates Com · Dandenong South, VIC, AU, 3175 · Active · SAP SuccessFactors RMK / CSB

Job facts

FieldValue
CompanyCareers Gates Com
TitleCustomer Service Coordinator
Normalized title-
Department / team-
Locationrelevant top tier ERP Others: Excellent oral and written communication skills Excellent listening skills, Canada
Work model-
Employment type-
Salary-
Statusactive
ATS providerSAP SuccessFactors RMK / CSB
Posted / first seen2026-05-26 / 2026-06-01
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Careers Gates Com.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through SAP SuccessFactors RMK / CSB.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in relevant top tier ERP Others: Excellent oral and written communication skills Excellent listening skills.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyCareers Gates Com
Sourcea5dc561b-930d-4e2b-bfa3-00b0e7aa3809
ATS providerSAP SuccessFactors RMK / CSB

Description

Essential Duties and Responsibilities Handles, organizes and responds to customer service calls and email inquiries promptly. Communicates with customers to address issues, concerns, requirements and complaints. Offers alternative products to customer (if requested product is out of stock). Responds to requests within set Service Level Agreement timeframes. Processes orders: checks manual and EDI orders, enters orders into the system before cut-off time or within same day of receipt of order. Responds to customer calls in a manner that establishes Gates as the foremost service company in our industry, ensures minimal delay in addressing our customers' needs. Relays customer quality concerns to the appropriate associates or departments while actively ensuring that customer expectations and requirements are fulfilled. Proactively seeks opportunities to enhance services and response times and to provide premium customer service. Complies with company policy, procedural, and training requirements, including health and safety. Keys to Success Requires professionalism and respect in communicating with customers and co-employees; Has accurate understanding of individual customer and Gates requirements, Requires accuracy of information provided to customers and of information entered in the ordering system, Requires establishing trust-based connections and relationships with clients, Requires ability to resolve customer complaints with empathy, and Requires ability to offer effective solutions, while adhering to company policies and procedure, including our Health, Safety, and Environment policies. Supervisory Responsibilities None Likely to act as an informal resource for associates with less experience Provides informal guidance and support to team members Requirements and Preferred Skills Minimum of 2-3 years of working experience in a similar role or industry. Experience in premium customer service preferred. Knowledge of best practice Customer Service (relevant qualifications desirable) Proficient in using MS Office and other relevant business software. Experience with SAP or relevant top tier ERP Others: Excellent oral and written communication skills Excellent listening skills, comprehension of customer needs, and ability to deliver effective solutions accordingly. Confidence in speaking on the phone with customers, preferably in a previous customer service role Robust interpersonal and human relation skills, essential for handling a fast-paced office environment and a demanding customer base Ability to work independently, remaining self-driven and focused. Attention to detail Can perform effectively under pressure. Strong organizational skills and prioritization abilities to handle a diverse workload. Ability to collaborate closely with other GAPL staff.

Full job record

Job IDf4184fe7e4b42a4524f562794a9df3db238f27db
Org ID0c2acb5f-b1b8-4c5d-a563-8b1ce1799116
Source IDa5dc561b-930d-4e2b-bfa3-00b0e7aa3809
Board IDa5dc561b-930d-4e2b-bfa3-00b0e7aa3809
Providersuccessfactors_rmk
Provider Job Key1385586200
TitleCustomer Service Coordinator
Normalized Title
Statusactive
Activeyes
Location TextDandenong South, VIC, AU, 3175
Department
Team
Employment Type
Workplace Type
Remote Policy
CountryCanada
Region
Cityrelevant top tier ERP Others: Excellent oral and written communication skills Excellent listening skills
Salary RawEssential Duties and Responsibilities Handles, organizes and responds to customer service calls and email inquiries promptly. Communicates with customers to address issues, concerns, requirements and complaints. Offers alternative products to customer (if requested product is out of stock). Responds to requests within set Service Level Agreement timeframes. Processes orders: checks manual and EDI orders, enters orders into the system before cut-off time or within same day of receipt of order. Responds to customer calls in a manner that establishes Gates as the foremost service company in our industry, ensures minimal delay in addressing our customers' needs. Relays customer quality concerns to the appropriate associates or departments while actively ensuring that customer expectations and requirements are fulfilled. Proactively seeks opportunities to enhance services and response times and to provide premium customer service. Complies with company policy, procedural, and training requirements, including health and safety. Keys to Success Requires professionalism and respect in communicating with customers and co-employees; Has accurate understanding of individual customer and Gates requirements, Requires accuracy of information provided to customers and of information entered in the ordering system, Requires establishing trust-based connections and relationships with clients, Requires ability to resolve customer complaints with empathy, and Requires ability to offer effective solutions, while adhering to company policies and procedure, including our Health, Safety, and Environment policies. Supervisory Responsibilities None Likely to act as an informal resource for associates with less experience Provides informal guidance and support to team members Requirements and Preferred Skills Minimum of 2-3 years of working experience in a similar role or industry. Experience in premium customer service preferred. Knowledge of best practice Customer Service (relevant qualifications desirable) Proficient in using MS Office and other relevant business software. Experience with SAP or relevant top tier ERP Others: Excellent oral and written communication skills Excellent listening skills, comprehension of customer needs, and ability to deliver effective solutions accordingly. Confidence in speaking on the phone with customers, preferably in a previous customer service role Robust interpersonal and human relation skills, essential for handling a fast-paced office environment and a demanding customer base Ability to work independently, remaining self-driven and focused. Attention to detail Can perform effectively under pressure. Strong organizational skills and prioritization abilities to handle a diverse workload. Ability to collaborate closely with other GAPL staff.
Salary Min
Salary Max
Salary Currency
Salary Periodday
Source URLhttps://careers.gates.com/job/Dandenong-South-Customer-Service-Coordinator-VIC-3175/1385586200/
Apply URL/talentcommunity/apply/1385586200/?locale=en_US
First Seen At2026-06-01 14:10:08Z
Last Seen At2026-06-06 13:56:40Z
Last Checked At2026-06-06 13:56:40Z
Last Changed At2026-06-06 13:56:40Z
Inactive At
Source Posted At2026-05-26 07:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=successfactors_rmk/board=careers.gates.com/date=2026-06-06/2026-06-06T13-55-27-585Z-75d415d25337ce4b8e2bb0bf04431159c85499e67178591b75783fc01cf5170d.json
Event Fields
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  "last_changed_at": "2026-06-06T13:56:40.082Z",
  "active_status": "active"
}
Parsed Structured
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  },
  "remote_policy": null,
  "salary_period": "day",
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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    "title": "Title",
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    "detailUrl": "https://careers.gates.com/job/Dandenong-South-Customer-Service-Coordinator-VIC-3175/1385586200/"
  },
  "detail_meta": {
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    "http_status": 200,
    "content_type": "text/html;charset=UTF-8",
    "response_bytes": 90271
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  "detail_errors": []
}
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