Home › Companies › Careers Gates Com › Customer Service Coordinator
Customer Service Coordinator
Careers Gates Com · Dandenong South, VIC, AU, 3175 · Active · SAP SuccessFactors RMK / CSB
Job facts
| Field | Value |
|---|---|
| Company | Careers Gates Com |
| Title | Customer Service Coordinator |
| Normalized title | - |
| Department / team | - |
| Location | relevant top tier ERP Others: Excellent oral and written communication skills Excellent listening skills, Canada |
| Work model | - |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | SAP SuccessFactors RMK / CSB |
| Posted / first seen | 2026-05-26 / 2026-06-01 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Careers Gates Com. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through SAP SuccessFactors RMK / CSB. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in relevant top tier ERP Others: Excellent oral and written communication skills Excellent listening skills. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Careers Gates Com |
| Source | a5dc561b-930d-4e2b-bfa3-00b0e7aa3809 |
| ATS provider | SAP SuccessFactors RMK / CSB |
Description
Essential Duties and Responsibilities
Handles, organizes and responds to customer service calls and email inquiries promptly.
Communicates with customers to address issues, concerns, requirements and complaints.
Offers alternative products to customer (if requested product is out of stock).
Responds to requests within set Service Level Agreement timeframes.
Processes orders: checks manual and EDI orders, enters orders into the system before cut-off time or within same day of receipt of order.
Responds to customer calls in a manner that establishes Gates as the foremost service company in our industry, ensures minimal delay in addressing our customers' needs.
Relays customer quality concerns to the appropriate associates or departments while actively ensuring that customer expectations and requirements are fulfilled.
Proactively seeks opportunities to enhance services and response times and to provide premium customer service.
Complies with company policy, procedural, and training requirements, including health and safety.
Keys to Success
Requires professionalism and respect in communicating with customers and co-employees;
Has accurate understanding of individual customer and Gates requirements,
Requires accuracy of information provided to customers and of information entered in the ordering system,
Requires establishing trust-based connections and relationships with clients,
Requires ability to resolve customer complaints with empathy, and
Requires ability to offer effective solutions, while adhering to company policies and procedure, including our Health, Safety, and Environment policies.
Supervisory Responsibilities
None
Likely to act as an informal resource for associates with less experience
Provides informal guidance and support to team members
Requirements and Preferred Skills
Minimum of 2-3 years of working experience in a similar role or industry. Experience in premium customer service preferred.
Knowledge of best practice Customer Service (relevant qualifications desirable)
Proficient in using MS Office and other relevant business software.
Experience with SAP or relevant top tier ERP
Others:
Excellent oral and written communication skills
Excellent listening skills, comprehension of customer needs, and ability to deliver effective solutions accordingly.
Confidence in speaking on the phone with customers, preferably in a previous customer service role
Robust interpersonal and human relation skills, essential for handling a fast-paced office environment and a demanding customer base
Ability to work independently, remaining self-driven and focused.
Attention to detail
Can perform effectively under pressure.
Strong organizational skills and prioritization abilities to handle a diverse workload.
Ability to collaborate closely with other GAPL staff.
Full job record
| Job ID | f4184fe7e4b42a4524f562794a9df3db238f27db |
| Org ID | 0c2acb5f-b1b8-4c5d-a563-8b1ce1799116 |
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| Board ID | a5dc561b-930d-4e2b-bfa3-00b0e7aa3809 |
| Provider | successfactors_rmk |
| Provider Job Key | 1385586200 |
| Title | Customer Service Coordinator |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Dandenong South, VIC, AU, 3175 |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | Canada |
| Region | — |
| City | relevant top tier ERP Others: Excellent oral and written communication skills Excellent listening skills |
| Salary Raw | Essential Duties and Responsibilities Handles, organizes and responds to customer service calls and email inquiries promptly. Communicates with customers to address issues, concerns, requirements and complaints. Offers alternative products to customer (if requested product is out of stock). Responds to requests within set Service Level Agreement timeframes. Processes orders: checks manual and EDI orders, enters orders into the system before cut-off time or within same day of receipt of order. Responds to customer calls in a manner that establishes Gates as the foremost service company in our industry, ensures minimal delay in addressing our customers' needs. Relays customer quality concerns to the appropriate associates or departments while actively ensuring that customer expectations and requirements are fulfilled. Proactively seeks opportunities to enhance services and response times and to provide premium customer service. Complies with company policy, procedural, and training requirements, including health and safety. Keys to Success Requires professionalism and respect in communicating with customers and co-employees; Has accurate understanding of individual customer and Gates requirements, Requires accuracy of information provided to customers and of information entered in the ordering system, Requires establishing trust-based connections and relationships with clients, Requires ability to resolve customer complaints with empathy, and Requires ability to offer effective solutions, while adhering to company policies and procedure, including our Health, Safety, and Environment policies. Supervisory Responsibilities None Likely to act as an informal resource for associates with less experience Provides informal guidance and support to team members Requirements and Preferred Skills Minimum of 2-3 years of working experience in a similar role or industry. Experience in premium customer service preferred. Knowledge of best practice Customer Service (relevant qualifications desirable) Proficient in using MS Office and other relevant business software. Experience with SAP or relevant top tier ERP Others: Excellent oral and written communication skills Excellent listening skills, comprehension of customer needs, and ability to deliver effective solutions accordingly. Confidence in speaking on the phone with customers, preferably in a previous customer service role Robust interpersonal and human relation skills, essential for handling a fast-paced office environment and a demanding customer base Ability to work independently, remaining self-driven and focused. Attention to detail Can perform effectively under pressure. Strong organizational skills and prioritization abilities to handle a diverse workload. Ability to collaborate closely with other GAPL staff. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://careers.gates.com/job/Dandenong-South-Customer-Service-Coordinator-VIC-3175/1385586200/ |
| Apply URL | /talentcommunity/apply/1385586200/?locale=en_US |
| First Seen At | 2026-06-01 14:10:08Z |
| Last Seen At | 2026-06-06 13:56:40Z |
| Last Checked At | 2026-06-06 13:56:40Z |
| Last Changed At | 2026-06-06 13:56:40Z |
| Inactive At | — |
| Source Posted At | 2026-05-26 07:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=successfactors_rmk/board=careers.gates.com/date=2026-06-06/2026-06-06T13-55-27-585Z-75d415d25337ce4b8e2bb0bf04431159c85499e67178591b75783fc01cf5170d.json |
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