Senior Consultant, AQS Client Success

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      "city": "Tokyo",
      "state": "Chiyoda-ku",
      "postalCode": "100-0004",
      "addressCountry": "Japan"
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    "datePosted": "2025-11-26",
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    "description": "<p><span style=\"font-weight: bold\">Responsibilities/Objectives</span></p>\n<p><br><span style=\"font-weight: bold\">You’ll Love This Job if You Like To…</span><br>• Provide best-in-class support for patent and trademark clients<br>• Support the sales team during the latter stages of the process to educate </p>\n<p>   clients on the services<br>• Manage client relationships for new and existing clients<br>• Form trusted relationships with a focus on providing solutions to client</p>\n<p>   requirements in a timely manner<br>• Proactively communicate and collaborate with external and internal clients</p>\n<p>   to keep portfolio records current, accurate and valid<br>• Establish and maintain close working relationship with colleagues and teams</p>\n<p>   across all territories to support a ‘one firm’ service delivery<br>• Take a commercial approach to develop client relationships<br>• Monitor docketing<br>• Deliver data reconciliation<br>• Provide internal and external software training related to the Services</p>\n<p>   division<br>• Author and update process documentation<br>• Engage in continuous process improvements and change management</p>\n<p>   across the business</p>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">Requirements</span></span><br><span style=\"font-weight: bold\">(Must Have)</span><br>• Fluent in Japanese</p>\n<p>• Business-level English</p>\n<p>• Bachelor’s Degree or related experience<br>• Experience in the IP industry or solid understanding of intellectual property</p>\n<p>   (moved from Nice to Have to Must Have)<br>• Client-facing skills and experience</p>\n<p>• Ability to resolve diverse scope of problems<br>• Demonstrates sound judgement in identifying and implementing effective</p>\n<p>   solutions<br>• Proven ability to manage escalations and resolving complex issues to</p>\n<p>   maintain client satisfaction</p>\n<p>• Superb attention to detail, accuracy and strong organizational skills</p>\n<p>• Demonstrative proactive client relationship management skills<br>• Ability to multitask and work on multiple complex tasks</p>\n<p>• Ability to diligently review various documents and client files</p>\n<p>• Excellent communication skills and the ability to interact professionally with</p>\n<p>   a diverse group of executives, managers, subject matter experts, and</p>\n<p>   administrative professionals<br>• Mentor team members and support resolving issues</p>\n<p>• Excellent reading comprehension in Japanese and English</p>\n<p>• Maintain high level of confidentiality and professionalism</p>\n<p>• Self-driven and capable of working effectively in a dynamic, fast-paced</p>\n<p>   environment</p>\n<p>• Ability to work independently with strong organizational and time</p>\n<p>   management skills</p>\n<p>• Team player</p>\n<p>• Work international business hours<br>• Those who reside in Japan and are eligible to work in Japan</p>\n<p><br><span style=\"font-weight: bold\">(Nice to Have)</span><br>• Team management experience<br>• Paralegal skills</p>\n<p>• Language skills: French</p>\n<p><br><span style=\"font-weight: bold\">Benefits</span><br>- SOCIAL INSURANCE: 健康保険、厚生年金、雇用保険、労災保険<br>- HOLIDAYS: Weekends, National holidays and New Year holidays<br>- OTHERS: Free food and drinks, Paid sick leave, Office Casual attire and volunteer holiday</p>",
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