Service Advisor

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><p id=\"isPasted\"><strong>Join the Ewald Automotive Family &ndash; Where People Come First!</strong></p><p>Ewald Automotive Group is a locally rooted, family-owned dealership group with 11 brands across 10 locations throughout Milwaukee, Waukesha, and Washington Counties. Proudly serving our community since 1964, we&#39;ve built our reputation on trust, customer care, and community values. We&rsquo;re also a multi-year winner of the Milwaukee Journal Sentinel Top Workplace Award &mdash; and we&#39;re still growing!</p><p>We&rsquo;re looking for a Service Advisor to be the key point of contact between our customers and our service department. In this role, you&rsquo;ll guide customers through the vehicle maintenance and repair process, providing clear explanations of services, estimates, and timelines. Your ability to communicate effectively and coordinate with our technicians will ensure a seamless, high-quality service experience. If you&rsquo;re a customer-focused professional with automotive service experience and a passion for building strong relationships, we want to hear from you.</p><p><strong>What You&rsquo;ll Do:</strong></p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Greet customers promptly and professionally, listening carefully to their vehicle concerns.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Explain recommended services and repairs, including pricing and time estimates.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Schedule service appointments and manage workflow to optimize technician productivity and customer satisfaction.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Coordinate with service technicians to ensure accurate diagnosis and timely completion of repairs.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Maintain clear communication with customers regarding vehicle status, additional findings, and completion timelines.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Process service orders, invoices, and warranty claims accurately.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Follow up with customers post-service to ensure satisfaction and loyalty.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Stay up-to-date on vehicle models, service procedures, and dealership promotions.</p><p><strong>What We&rsquo;re Looking For:</strong></p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>At least 3 years of experience as a Service Advisor&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Basic understanding of automotive systems and terminology.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Strong communication and interpersonal skills with a customer-focused mindset.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Ability to multitask efficiently in a fast-paced environment.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Proficiency with computer systems and service management software.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Technical certifications or experience with manufacturer service protocols is a plus.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Bilingual abilities are a plus.</p><p><strong>What We Offer:</strong></p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Competitive salary based on experience</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>NO Sundays</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Annual awards and bonus recognition programs</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Comprehensive benefits package, including health, dental, and vision insurance, life and disability insurance, 401(k) with employer match, paid time off, and holiday pay</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Employee discount program</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Ongoing training, growth, and advancement opportunities</p><p>If you&rsquo;re ready to join a workplace that values people over pressure and put your service skills to work for a company with a long-standing reputation of excellence, apply today to schedule a confidential interview &mdash; positions are limited, so don&rsquo;t wait!</p><p><strong>Ewald Automotive Group is an equal opportunity employer. Women and bilingual candidates are encouraged to apply!</strong></p></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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