Resident Services Manager - 181 Fremont

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  "source_hash": "c7560b990ae5392b3e5d500616329bce142e79ab208b7a4208982192aba506a8",
  "last_changed_at": "2026-06-06T07:57:58.107Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "San Francisco, CA",
    "city": "San Francisco",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 40,
  "salary_min": 35,
  "inferred_at": "2026-06-06T07:57:58.102Z",
  "launch_scope": {
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    "included": true,
    "language": "en",
    "location": {
      "raw": "San Francisco, CA",
      "city": "San Francisco",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
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  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "Job Responsibilities:",
      "content": "<div>\n<p>The Resident Services Manager is responsible for curating, planning, producing, and hosting all resident-facing experiences at 181 Fremont. From intimate wine tastings and elegant Sunday brunches to large-scale community dinners, wellness activations, cultural programming, private resident events, and spontaneous moments of hospitality, this role owns the experience lifecycle from concept to execution.</p>\n<p>This individual will also act as a lifestyle resource for residents — leveraging deep knowledge of San Francisco’s dining, hospitality, entertainment, wellness, and cultural landscape to provide elevated recommendations, secure reservations, source specialty items, and create unforgettable moments.</p>\nSuccess in this role requires creativity, polish, emotional intelligence, operational discipline, and a willingness to move fluidly between strategy and hands-on execution.</div>\n<div>&nbsp;</div>\n<div>\n<p><strong>Resident Experience &amp; Event Leadership</strong></p>\n<ul type=\"disc\">\n<li>Curate and execute a robust calendar of luxury resident experiences, including:\n\n</li><li style=\"list-style-type: none;\">\n<ul type=\"circle\">\n<li>Happy hours</li>\n<li>Community dinners</li>\n<li>Sunday brunches</li>\n<li>Wellness activations</li>\n<li>Wine and spirits tastings</li>\n<li>Cultural and seasonal events</li>\n<li>Intimate private gatherings</li>\n<li>Experiential partnerships and collaborations</li>\n\n\n\n\n\n<ul type=\"disc\">\n<li>Conceptualize events from cradle to grave, including:\n\n</li><li style=\"list-style-type: none;\">\n<ul type=\"circle\">\n<li>Creative vision</li>\n<li>Vendor sourcing</li>\n<li>Budgeting</li>\n<li>Food &amp; beverage curation</li>\n<li>Logistics and operations</li>\n<li>Guest flow and ambiance</li>\n<li>Onsite hosting and execution</li>\n<li>Post-event analysis and reporting</li>\n\n\n\n\n\n<ul type=\"disc\">\n<li>Create experiences that resonate emotionally and intellectually with a highly accomplished and diverse resident base.</li>\n<li>Continuously evolve programming based on resident engagement, feedback, analytics, and emerging lifestyle trends.</li>\n\n<p><strong>Resident Hospitality &amp; Concierge-Level Service</strong></p>\n<ul type=\"disc\">\n<li>Serve as the primary point person for elevated resident experiences within the building.</li>\n<li>Assist residents with lifestyle-related requests and hospitality needs, including:\n\n</li><li style=\"list-style-type: none;\">\n<ul type=\"circle\">\n<li>Restaurant recommendations and reservations</li>\n<li>Private dining coordination</li>\n<li>Local experiences</li>\n<li>Entertainment and cultural suggestions</li>\n<li>Specialty sourcing and vendor referrals</li>\n\n\n\n\n<li>Support residents hosting private or unique events within the property.</li>\n<li>Build and maintain strong relationships with San Francisco restaurants, chefs, hospitality groups, wineries, retailers, and local businesses to unlock unique opportunities and experiences for residents.</li>\n\n<p><strong>Brand Representation &amp; Community Building</strong></p>\n<ul type=\"disc\">\n<li>Embody and elevate the 181 Fremont brand through professionalism, warmth, sophistication, and discretion.</li>\n<li>Act as an engaging and visible presence within the community.</li>\n<li>Build authentic relationships with residents and understand their preferences, personalities, and lifestyles.</li>\n<li>Foster an environment that feels both deeply personal and exceptionally refined.</li>\n\n<p><strong>Operations, Analytics &amp; Systems</strong></p>\n<ul type=\"disc\">\n<li>Maintain detailed tracking and reporting of all resident engagement initiatives, event performance, budgets, participation metrics, and operational data.</li>\n<li>Utilize software platforms and operational systems to measure effectiveness and rapidly iterate programming strategies.</li>\n<li>Operate comfortably within a fast-paced, data-driven environment where adaptability and attention to detail are critical.</li>\n<li>Analyze trends and resident engagement data to continuously improve the resident experience strategy.</li>\n\n<p><strong>Team &amp; Property Support</strong></p>\n<ul type=\"disc\">\n<li>Operate as part of a small, agile, highly collaborative onsite team.</li>\n<li>Willingly step in wherever needed to support operational excellence across the property.</li>\n<li>Assist with occasional front desk support, resident deliveries, event setup/breakdown, or other operational needs as they arise.</li>\n<li>Maintain a hands-on mentality and a “no task is beneath me” approach to hospitality.</li>\n\n<p><strong>Local Engagement &amp; Sourcing</strong></p>\n<ul type=\"disc\">\n<li>Travel throughout San Francisco to source products, build vendor relationships, scout venues, and cultivate partnerships that elevate the resident experience.</li>\n<li>Maintain strong awareness of the city’s evolving hospitality, culinary, wellness, and cultural landscape.</li>\n\n</ul></ul></ul></ul></ul></li></ul></ul></ul></li></ul></ul></li></ul></div>"
    },
    {
      "text": "Who You Are:",
      "content": "\n<li>Naturally charismatic and emotionally intelligent</li>\n<li>Highly polished and presentation-oriented</li>\n<li>Deeply hospitable and genuinely energized by enhancing people’s lives</li>\n<li>Creative, culturally aware, and endlessly curious</li>\n<li>Self-driven and comfortable operating autonomously</li>\n<li>Able to engage confidently with highly accomplished individuals from a wide range of industries and backgrounds</li>\n<li>Comfortable balancing refined hospitality with operational execution</li>\n<li>Excited by the opportunity to shape and evolve a luxury lifestyle brand</li>\n<li>You understand that luxury hospitality is both an art and a discipline.</li>\n"
    },
    {
      "text": "Preferred Qualifications:",
      "content": "<ul type=\"disc\">\n<li>Must be over 18 years of age and successfully pass a pre-employment background check and drug screening</li>\n<li>Previous experience in:\n\n</li><li style=\"list-style-type: none;\">\n<ul type=\"circle\">\n<li>Luxury hospitality</li>\n<li>High-end concierge services</li>\n<li>Lifestyle management</li>\n<li>Luxury residential operations</li>\n<li>Event production or experiential marketing</li>\n\n\n\n\n<li>Strong food &amp; beverage knowledge, including wines and spirits</li>\n<li>Deep familiarity with San Francisco’s restaurant and hospitality scene</li>\n<li>Exceptional interpersonal and communication skills</li>\n<li>Strong organizational and multitasking abilities</li>\n<li>Experience working with analytics, CRM systems, event tracking platforms, or operational software tools</li>\n<li>Ability to thrive in a fast-moving, entrepreneurial environment</li>\n<li>Professional appearance and polished personal presentation required</li>\n</ul></li></ul>"
    },
    {
      "text": "Why Join Action",
      "content": "<div>Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here:&nbsp;<a rel=\"noopener noreferrer\" href=\"https://tinyurl.com/actionglassdoor\" class=\"postings-link\"><strong>https://tinyurl.com/actionglassdoor</strong></a></div>\n<div>&nbsp;</div>\n\n<li><strong>Team Member Perks:</strong></li>\n<li>Comprehensive health benefits and paid time off package for qualifying employees.</li>\n<li>On-going hospitality and property management training.</li>\n<li>Opportunities for career growth and advancement.</li>\n<li>Values driven company culture promoting team work and excellence.</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1779477124843,
  "updatedAt": null,
  "categories": {
    "team": "Onsite / High Rise Community Management",
    "location": "San Francisco, CA",
    "commitment": "Regular Full-Time",
    "allLocations": [
      "San Francisco, CA"
    ]
  },
  "salaryRange": null,
  "workplaceType": "onsite"
}