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Member Services Representative - Bilingual Spanish (Reg Hours)

77d040d9 Afa5 44d0 B712 2aa98296db42 19000101 000001 · New York, NY, US, New York, NY · Active · $60,035–$60,035 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company77d040d9 Afa5 44d0 B712 2aa98296db42 19000101 000001
TitleMember Services Representative - Bilingual Spanish (Reg Hours)
Normalized title-
Department / team-
LocationNew York, NY, United States
Work model-
Employment typeFull Time
Salary$60,035–$60,035 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2025-10-22 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 77d040d9 Afa5 44d0 B712 2aa98296db42 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in New York.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company77d040d9 Afa5 44d0 B712 2aa98296db42 19000101 000001
Source7d40080d-a04b-49ab-9193-90891fd41e41
ATS providerADP Workforce Now Recruiting

Description

Job Title: Member Services Representative ( Benefits Specialist ) Department: Member Services The 32BJ Benefit Funds is growing, and we’re currently seeking mission-driven Benefit Specialists ( Member Services Representatives) to join our team. We offer: Competitive Salary coupled with a great work/life balance Prime Location - Flatiron District in Manhattan (NYC) Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan Pension Benefit that includes monthly employer contributions Retirement Benefit that includes 3% 401K employer contributions Professional Coverage/Reimbursement includes Tuition Reimbursement Program Paid Time Off including vacation, personal, and sick days Federal Paid Holidays – Up to 11 days off with pay And more... Mission-driven, internal job growth opportunities Annual Salary Clarification: Non-Bilingual: $58,035.19; Bilingual: $60,035.19 - Per Collective Bargaining Agreement (CBA) FLSA Status : Non-Exempt (Eligible for OT per business needs) Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm) About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Position Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a  Benefits Specialist  for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund. Essential Duties and Responsibilities: Collecting and analyzing data/information to resolve a problem in real time, at high volume standards. Provide customer service to participants to resolve eligibility or Fund benefit issues. Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman). Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance. Follow workflows to resolve participant questions. Representatives analyze and interpret customer phone and written correspondence. Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues. Operating computers with multiple information screens to research and resolve customer inquiries on line. Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation. Ability to effectively communicate to Participants. Perform any other relevant, related or pertinent work or duties as requested or assigned. Qualifications: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. As well, the candidate must be free of any disciplinary actions. Technical Skills: Strong computer skills. Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system. Ability to prioritize work and meet deadlines. A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications. Strong analytical, problem solving and decision-making skills. Excellent organizational and prioritizing skills. Strong ability to multitask. Various work schedules available. Interpersonal Skills: Strong oral and written interpersonal skills. Demonstrated customer service orientation. Ability to effectively operate in fast-paced work environment. Excellent listening skills. Detail oriented with excellent organization and communication skills. Experience working directly with customers. Education and/or Experience: High School diploma, some college preferred; Health Care, Employee Benefits and/or Customer Service experience are strongly preferred. Bilingual Language Skills: Fluent in multiple languages is a plus, but not required. Reasoning Ability: Above average. Certificates, Licenses, Registrations: None Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm) Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm)

Full job record

Job IDf40c1caac834aee4ec7c36cada491b83a048aea7
Org ID3cb7a633-d4f6-4bb0-a36e-e53d3b082376
Source ID7d40080d-a04b-49ab-9193-90891fd41e41
Board ID7d40080d-a04b-49ab-9193-90891fd41e41
Provideradp_workforcenow
Provider Job Key572326
TitleMember Services Representative - Bilingual Spanish (Reg Hours)
Normalized Title—
Statusactive
Activeyes
Location TextNew York, NY, US, New York, NY
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionNY
CityNew York
Salary Raw60035.19 To 60035.19 (USD) Annually
Salary Min60,035.19
Salary Max60,035.19
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=77d040d9-afa5-44d0-b712-2aa98296db42&ccId=19000101_000001&lang=en_US&type=JS&jobId=572326&jwId=9201495547042_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=77d040d9-afa5-44d0-b712-2aa98296db42&ccId=19000101_000001&lang=en_US&type=JS&jobId=572326&jwId=9201495547042_1
First Seen At2026-05-31 18:39:35Z
Last Seen At2026-06-06 12:51:17Z
Last Checked At2026-06-06 12:51:17Z
Last Changed At2026-06-06 12:51:17Z
Inactive At—
Source Posted At2025-10-22 19:22:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=77d040d9-afa5-44d0-b712-2aa98296db42|19000101_000001/date=2026-06-06/2026-06-06T12-51-16-335Z-35d7d2107576882d649294165ae81429115741616349e8e422408f7e8dc73197.json
Event Fields
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  "active_status": "active"
}
Parsed Structured
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  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": null,
  "salary_currency": "USD"
}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in 0in 12pt; line-height: normal; color: rgb(38, 35, 33); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Aptos, sans-serif; background: white;\" id=\"isPasted\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-size: 18px;\">Job Title: Member Services Representative (<strong>Benefits Specialist</strong>)&nbsp;</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in 0in 12pt; line-height: normal; color: rgb(38, 35, 33); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Aptos, sans-serif; background: white;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-size: 18px;\">Department: &nbsp;Member Services</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; line-height: 18.56px; color: rgb(38, 35, 33); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Aptos, sans-serif; background: white;\" id=\"isPasted\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-size: 18px;\">The 32BJ Benefit Funds is growing, and we&rsquo;re currently seeking mission-driven Benefit Specialists (<span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: Arial, sans-serif;\" id=\"isPasted\">Member Services Representatives)&nbsp;</span>to join our team. We offer:</span></p><ul style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; list-style-type: disc;'><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 18px; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: Arial, sans-serif;\"><strong>Competitive Salary</strong>&nbsp;</span><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: Arial, sans-serif;\">coupled with a great work/life balance</span></li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 18px; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: Arial, sans-serif;\"><strong>Prime Location</strong></span><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: Arial, sans-serif;\">&nbsp;- Flatiron District in Manhattan (NYC)</span></li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 18px; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: Arial, sans-serif;\"><strong>Comprehensive Health Package</strong></span><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: Arial, sans-serif;\">&nbsp;including medical, dental &amp; vision coverage with no employee contribution to the premium for a family plan</span></li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 18px; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: Arial, sans-serif;\"><strong>Pension Benefit</strong></span><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: Arial, sans-serif;\"><strong>&nbsp;</strong>that includes monthly employer contributions</span></li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 18px; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: Arial, sans-serif;\"><strong>Retirement Benefit</strong></span><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: Arial, sans-serif;\"><strong>&nbsp;</strong>that includes 3% 401K employer contributions</span></li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 18px; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: Arial, sans-serif;\">Professional Coverage/Reimbursement&nbsp;</span><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: Arial, sans-serif;\">includes Tuition Reimbursement Program</span></li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 18px; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: Arial, sans-serif;\">Paid Time Off&nbsp;</span><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: Arial, sans-serif;\">including vacation, personal, and sick days</span></li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 18px; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: Arial, sans-serif;\">Federal Paid Holidays</span><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: Arial, sans-serif;\">&nbsp;&ndash; Up to 11 days off with pay</span></li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 18px; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: Arial, sans-serif;\">And more...</span><ul><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 18px; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: Arial, sans-serif;\">Mission-driven, internal job growth opportunities</span></li></ul></li></ul><p><span style=\"color: rgb(0, 0, 0);\"><span style=\"font-size: 18px;\"><strong>Annual Salary Clarification:</strong> Non-Bilingual: $58,035.19; Bilingual: $60,035.19 - Per Collective Bargaining Agreement (CBA)</span></span></p><p><span style=\"color: rgb(0, 0, 0);\"><span style=\"font-size: 18px;\"><strong>FLSA Status</strong>: Non-Exempt (Eligible for OT per business needs)</span></span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><strong>Work Hours:</strong> <strong><u>35 Total (Available shifts Monday-Friday 8:30am-6:00pm)</u></strong></span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><br></span></p><p id=\"isPasted\"><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><strong>About Us:&nbsp;</strong></span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\">Building Services 32BJ Benefit Funds (&ldquo;the Funds&rdquo;) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues.&nbsp;</span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\">For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&amp;O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done.&nbsp;</span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\">Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A&nbsp;</span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\">&nbsp;<br>Position Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a <strong>Benefits Specialist</strong> for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund.&nbsp;</span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\">&nbsp;<br>Essential Duties and Responsibilities:&nbsp;</span></p><ul><li style=\"font-size: 18px; color: rgb(0, 0, 0);\">Collecting and analyzing data/information to resolve a problem in real time, at high volume standards.</li><li style=\"font-size: 18px; color: rgb(0, 0, 0);\">Provide customer service to participants to resolve eligibility or Fund benefit issues.</li><li style=\"font-size: 18px; color: rgb(0, 0, 0);\">Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems</li><li style=\"font-size: 18px; color: rgb(0, 0, 0);\">Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman).</li><li style=\"font-size: 18px; color: rgb(0, 0, 0);\">Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance.</li><li style=\"font-size: 18px; color: rgb(0, 0, 0);\">Follow workflows to resolve participant questions.</li><li style=\"font-size: 18px; color: rgb(0, 0, 0);\">Representatives analyze and interpret customer phone and written correspondence.</li><li style=\"font-size: 18px; color: rgb(0, 0, 0);\">Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues.</li><li style=\"font-size: 18px; color: rgb(0, 0, 0);\">Operating computers with multiple information screens to research and resolve customer inquiries on line.</li><li style=\"font-size: 18px; color: rgb(0, 0, 0);\">Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation.</li><li style=\"font-size: 18px; color: rgb(0, 0, 0);\">Ability to effectively communicate to Participants.</li><li style=\"font-size: 18px; color: rgb(0, 0, 0);\">Perform any other relevant, related or pertinent work or duties as requested or assigned.</li></ul><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\">&nbsp;<br>Qualifications: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. As well, the candidate must be free of any disciplinary actions.&nbsp;</span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\">&nbsp;<br>Technical Skills:&nbsp;</span></p><ul><li style=\"font-size: 18px; color: rgb(0, 0, 0);\">Strong computer skills.</li><li style=\"font-size: 18px; color: rgb(0, 0, 0);\">Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system.</li><li style=\"font-size: 18px; color: rgb(0, 0, 0);\">Ability to prioritize work and meet deadlines.</li><li style=\"font-size: 18px; color: rgb(0, 0, 0);\">A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications.</li><li style=\"font-size: 18px; color: rgb(0, 0, 0);\">Strong analytical, problem solving and decision-making skills.</li><li style=\"font-size: 18px; color: rgb(0, 0, 0);\">Excellent organizational and prioritizing skills.</li><li style=\"font-size: 18px; color: rgb(0, 0, 0);\">Strong ability to multitask.</li><li style=\"font-size: 18px; color: rgb(0, 0, 0);\">Various work schedules available.&nbsp;</li></ul><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\">&nbsp;<br>Interpersonal Skills:&nbsp;</span></p><ul><li style=\"font-size: 18px; color: rgb(0, 0, 0);\">Strong oral and written interpersonal skills.</li><li style=\"font-size: 18px; color: rgb(0, 0, 0);\">Demonstrated customer service orientation.</li><li style=\"font-size: 18px; color: rgb(0, 0, 0);\">Ability to effectively operate in fast-paced work environment.</li><li style=\"font-size: 18px; color: rgb(0, 0, 0);\">Excellent listening skills.</li><li style=\"font-size: 18px; color: rgb(0, 0, 0);\">Detail oriented with excellent organization and communication skills.</li><li style=\"font-size: 18px; color: rgb(0, 0, 0);\">Experience working directly with customers.</li></ul><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\">&nbsp;<br>Education and/or Experience: High School diploma, some college preferred; Health Care, Employee Benefits and/or Customer Service experience are strongly preferred.&nbsp;</span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\">Bilingual Language Skills: Fluent in multiple languages is a plus, but not required. &nbsp;</span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\">Reasoning Ability: Above average.&nbsp;</span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\">Certificates, Licenses, Registrations: None&nbsp;</span></p></div></div></div></div></div></div></div></div>\n<br/>Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm)<br/>Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm)",
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