RMA Coordinator I

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets. PURPOSE OF POSITION: The purpose of the RMA Coordinator I role is to manage the processing of returned materials from Field Service locations and ensure proper documentation, tracking, and disposition of returned parts in accordance with company procedures. This position ensures that returned materials are received with the appropriate documentation, including required tagging and return records. The RMA Coordinator I works closely with Field Service personnel to obtain missing documentation when required and ensures non-conforming material documentation is prepared and distributed in accordance with the IEM Quality Management System. The role supports coordination of RMA activities through receipt, inspection, testing, and final disposition of materials. The RMA Coordinator I also assists the Order Fulfillment team when required, providing operational support during periods of increased workload. SUPERVISORY RESPONSIBILITIES: This position does not have direct supervisory responsibilities. ESSENTIAL FUNCTIONS: Process parts returned from Field Service locations while ensuring required documentation is present and complete. Coordinate with Field Service personnel to verify returned parts using schematics, drawings, and applicable Bills of Material (BOMs) when necessary. Track incoming RMA transactions to maintain accountability and traceability of returned materials. Ensure RMA processing timelines align with Product Services operational goals and service standards. Communicate with the RMA Manager and Quality teams to ensure RMA transactions comply with IEM procedures and ISO 9001 requirements. Track warranty credits and coordinate with Accounting to ensure credits are applied to the correct project. Coordinate with Field Service personnel and transportation providers to arrange return of materials from remote project locations. Coordinate with Warehouse personnel and testing staff to manage the movement of returned materials through the facility. Perform other duties as assigned by management. COMPETENCIES: RMA Processing & Material Tracking : Manages returned material transactions to ensure proper documentation, traceability, and processing through final disposition. Inventory & Documentation Accuracy : Maintains accurate records and ensures required documentation accompanies returned materials. Cross-Functional Coordination : Collaborates with Field Service, Quality, Warehouse, Accounting, and transportation providers to process RMA transactions. Attention to Detail : Ensures returned materials are correctly documented and processed according to company procedures. Problem Solving : Works with internal teams to resolve documentation issues, incorrect returns, or missing information. Organization & Time Management : Manages multiple RMA transactions while maintaining processing timelines and accountability. Communication : Maintains clear communication with internal teams regarding the status and disposition of returned materials. EDUCATION AND EXPERIENCE: High School Diploma or equivalent. Minimum of 1 year of experience in RMA processing, inventory management, or materials coordination, preferably within a field service or manufacturing environment. Experience using ERP or inventory management systems to process and track material transactions. Proficiency in Microsoft Office applications, including Outlook, Excel, Access, and PowerPoint. PHYSICAL/MENTAL/ENVIRONMENTAL: Physical Demands: Activities: Sitting – 60% Walking/Standing – 40% Lifting: Must be able to lift up to 50lbs. Vision: Long periods of close work on a computer screen. Travel: Travel (up to 10%) to IEM regional offices, warehouse locations, or vendor sites. Mental Demands: Interpret, analyze, research, and manage multiple tasks simultaneously while maintaining attention to detail. Environment: Climate-controlled office space and warehouse environments; exposure to non-climate-controlled areas may occur during inventory activities. Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. [Comp Range: $80k – $85k] Why Join IEM At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey. Learn more about IEM at https://www.iemfg.com We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers Recruiting Scams Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact Non-Discrimination Statement IEM does not discriminate against any applicant based on any characteristic protected by law. Privacy Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.

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