Digital Booking Coordinator

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          "text": "<p><strong>Position Overview</strong><br>\nDigital Booking Coordinators are responsible for supporting and monitoring freight booked through Circle’s automated and AI-driven workflows. This role focuses on verifying carriers, tracking shipment activity, resolving operational issues, and maintaining communication between carriers, customers, account managers, and internal departments.<br>\nDigital Booking Coordinators work closely with the Automation and Carrier Sales teams to improve operational efficiency and help develop new AI use cases throughout the organization. AI use cases are operational tasks or workflows where automation and artificial intelligence are used to reduce manual work, improve accuracy, and increase efficiency. Examples include automated freight booking, shipment tracking, and carrier communication<br>\nThis role is designed for individuals interested in logistics, operations, and technology, while providing hands-on experience with the future of AI-driven transportation management.</p><p><strong>Primary Responsibilities</strong><br>\nMonitor and manage shipments booked through automated systems and AI workflows.<br>\nVerify carrier information, compliance, and shipment details prior to dispatch.<br>\nTrack shipment activity and ensure timely pickup and delivery.<br>\nCommunicate effectively with carriers, customers, account managers, and internal departments regarding shipment updates or service issues.<br>\nResolve transportation and operational issues with urgency and professionalism.<br>\nAudit current AI workflows and identify operational gaps, recurring issues, and opportunities for improvement.<br>\nAssist in developing and expanding AI use cases based on day-to-day operational experience.<br>\nProvide feedback and recommendations to the Automation and Carrier Sales teams regarding future AI features and process improvements.<br>\nMaintain accurate shipment notes, tracking updates, and operational documentation.<br>\nEscalate service failures and operational concerns in accordance with Circle Logistics Escalation Policy.<br>\nSupport no-fail service standards for all assigned shipments.<br>\nManage workload efficiently while handling multiple active shipments simultaneously.<br>\nCommunicate load updates internally to the proper parties including Operations Representatives, Account Managers, and Client Strategy Managers as required.<br>\nAssist with testing and validating new automation processes and workflow improvements.<br>\nAll other duties as assigned.</p>",
          "title": "Job Description"
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          "text": "<p><strong>Experience and Education Requirements</strong><br>\nHigh School diploma, GED or equivalent experience required.<br>\nPrevious logistics, transportation, customer service, or operations experience preferred but not required.<br>\nProficient in Google Drive and Excel.<br>\nComfortable learning and working with technology, automation tools, and operational systems.<br>\n<br>\n<strong>Skills/Aptitude</strong><br>\nExcellent verbal communication skills.<br>\nAbility to thrive in a fast-paced working environment and multitask effectively.<br>\nStrong attention to detail and organization.<br>\nStrong customer service and problem-solving skills.<br>\nAbility to work independently while managing multiple responsibilities.<br>\nAbility to adapt to new technology and evolving operational processes.<br>\nExcellent time management skills and dependability.<br>\nAbility to manage up to two dozen active shipments at one time.<br>\n<br>\n<strong>Physical Requirements</strong><br>\nClose vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.<br>\nSignificant walking or other means of mobility.<br>\nAbility to work in a seated position for long periods of time (up to 8 hours).<br>\nAbility to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.<br>\n<br>\n<strong>Working Conditions (may add additional conditions specific to defined work location)</strong><br>\nGenerally in an indoor office setting; may include occasional participation in outdoor company events.<br>\nVarying schedule to include evenings, holidays, weekends and extended hours as business dictates.<br>\nWhile performing duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.<br>\nThe noise level in the work environment is usually moderate to loud.</p>",
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          "text": "<p><strong>Who We Are:</strong></p><p>Circle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half-billion-dollar company, from starting as just a handful of people with Entrepreneurial Spirit as their foundation. Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry, that never takes a night off.</p>",
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