Product Delivery Manager - Digital Acquisition and Enablement Platforms

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    "ExternalDescriptionStr": "<div>Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.</div><div>As a Product Delivery Manager in Digital Acquisition and Enablement Platforms (AEP), you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.&nbsp;</div><div>&nbsp;</div><p style=\"line-height: normal; margin-bottom: 0in;\">Bring a strong technical foundation and a “figure-it-out” mindset, quickly learn product capabilities and core platform flows; build LOB domain knowledge and a practical understanding of how the system works; confidently represent AEP in discussions on blockers/issues.&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\">Demonstrate executive presence and program leadership: represent AEP credibly in front of LOB leadership; lead the program across the area product groups with authority and influence, aligning stakeholders, driving decisions, managing conflicts/trade-offs, and holding teams accountable to outcomes, timelines, and quality.<br>&nbsp;</p><div><strong>Job responsibilities</strong></div><div><ul><li>Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.</li><li>Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements.</li><li>Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.</li><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 6pt;\">Serve as the primary horizontal coordinator&nbsp;across all Area Product Groups (APGs), ensuring alignment, integrated planning, and coordinated execution to meet LOB demand.</li><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 6pt;\">Partner closely with LOB ambassadors&nbsp;to translate priorities into an actionable plan; maintain a single view of commitments, progress, and follow-ups; act as the primary point of contact for LOB feedback and issue resolution.</li><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 6pt;\">Own a disciplined communications and reporting cadence: deliver clear status and RAG reporting, highlight dependencies, and proactively escalate risks/blockers with recommended paths forward to leadership and stakeholders.</li><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 6pt;\">Drive continuous improvement across the program operating model&nbsp;by using data and stakeholder feedback to streamline intake, improve delivery predictability, and strengthen transparency.</li><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 6pt;\">Partner with Digital Finance&nbsp;to track planned vs. actuals, enable investment transparency, and reinforce financial discipline across initiatives.</li><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 6pt;\">Build a high-performance operating culture&nbsp;across the program community and product teams—clarifying ownership, driving accountability, and reinforcing operational excellence.</li><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 6pt;\"><p>Lead product planning and governance&nbsp;by supporting quarterly increment planning (QIP), roadmap and dependency management; establish funding/capacity guardrails and decision forums; ensure crisp articulation of the “what” and the “why.”</p><p>&nbsp;</p></li></ul></div><div><strong>Required qualifications, capabilities, and skills</strong></div><div><ul><li>5+ years of experience or equivalent expertise in product delivery or a relevant domain area.</li><li>Demonstrated ability to execute operational management and change readiness activities.</li><li>Strong understanding of delivery and a proven track record of implementing continuous improvement processes.</li><li>Experience in product or platform-wide release management, in addition to deployment processes and strategies.</li><li><p style=\"background-color: white; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"color: black; font-family: &quot;Open Sans&quot;, sans-serif;\"><span style=\"font-size: 10.5pt; font-weight: normal;\">Executive communication &amp; presence:</span><span style=\"font-size: 10.5pt;\">&nbsp;strong written and verbal communication; credible with LOB leadership; calm under pressure; escalates early and appropriately.</span></span></p></li><li><p style=\"background-color: white; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"color: black; font-family: &quot;Open Sans&quot;, sans-serif;\"><span style=\"font-size: 10.5pt; font-weight: normal;\">Technical fluency + tooling proficiency:</span><span style=\"font-size: 10.5pt;\">&nbsp;strong grasp of engineering concepts and terminology; able to follow architecture/flow discussions and represent AEP when APO/engineering leads aren’t present; proficient with tools such as LLM Suite, Copilot, Jira, Confluence, Excel, and PowerPoint.</span></span></p></li><li><p style=\"background-color: white; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"color: black; font-family: &quot;Open Sans&quot;, sans-serif;\"><span style=\"font-size: 10.5pt; font-weight: normal;\">Facilitation &amp; stakeholder leadership:</span><span style=\"font-size: 10.5pt;\">&nbsp;run working sessions efficiently, drive decisions, and ensure clear actions/owners/dates; influence without authority and manage conflicts/trade-offs across LOBs and platform teams.</span></span></p></li><li><p style=\"background-color: white; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"color: black; font-family: &quot;Open Sans&quot;, sans-serif;\"><span style=\"font-size: 10.5pt; font-weight: normal;\">Structured problem solving &amp; operational rigor:</span><span style=\"font-size: 10.5pt;\">&nbsp;clarify ambiguity, define approach, break work into milestones, and drive closure; strong follow-through, accountability, and attention to detail (not a “status collector”).</span></span></p></li><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 6pt;\"><span style=\"font-family: &quot;Open Sans&quot;, sans-serif;\"><span style=\"font-size: 10.5pt;\">Data-driven reporting &amp; hygiene:&nbsp;ability to define a “single source of truth,” improve tool/data hygiene (e.g., Jira/Align), and produce metrics-based RAG reporting without manual thrash.</span></span></li><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 6pt;\"><span style=\"font-family: &quot;Open Sans&quot;, sans-serif;\"><span style=\"font-size: 10.5pt;\">Planning &amp; prioritization muscle:&nbsp;experience supporting quarterly/monthly planning cycles, capacity-aware prioritization, and making trade-offs explicit to stakeholders.</span></span></li></ul></div><div><strong>Preferred qualifications, capabilities, and skills</strong></div><div><ul><li>Proficient knowledge of the product development life cycle, design, and data analytics.</li><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 6pt;\">Data-driven program management:&nbsp;comfortable using Jira/Align (and similar) to track work; enforce hygiene and traceability (epics, dependencies, statuses).</li><li style=\"background-color: white; color: rgb(51, 51, 51); line-height: normal;\">Continuous improvement to simply processes, reduce manual effort, and improve reporting/data hygiene.</li><li style=\"background-color: white; color: black; line-height: normal; margin-bottom: 6pt;\">AI/automation orientation:&nbsp;experience using automation/AI to reduce manual ops work (requirements synthesis, status automation, reporting generation, workflow simplification) not as an ML engineer, but as an operator who can drive adoption.</li></ul></div><div><br>&nbsp;</div>",
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