Customer Service Ambassador at Golf Learning Center

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    "description": "<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Duties</strong>: Under the supervision of the General Manager of the Golf Learning Center, the Customer Service Ambassador at the Golf Learning Center is responsible for the following:</span></span></p>\n<ul>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Greet guests warmly upon arrival, creating a welcoming and inclusive atmosphere.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide information about Golf Learning Center offerings, including gameplay options, pricing, menu items, and special promotions.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assist guests with check-in, bay assignments, and gameplay setup, ensuring a seamless start to their experience.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Respond to guest inquiries and resolve issues promptly and professionally, escalating complex concerns to the Guest Services Supervisor when necessary.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Monitor guest feedback during interactions and share insights with management to enhance service quality.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Guide guests through the use of Golf Learning Center technology, including golf bay systems and ball-tracking software.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ensure golf bays are clean, fully equipped, and ready for guest use before and after each session.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assist with basic troubleshooting of gameplay technology, such as resetting systems or addressing minor glitches, and report technical issues to the Gameplay team.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Promote gameplay add-ons, such as extended playtime or specialty games, to enhance guest experiences and drive revenue.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Facilitate food and beverage service through the coordination of menu recommendations and ensuring the timeliness of orders.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assist with guest check-in and orientation for private events, corporate functions, and tournaments</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide on-site support during events, such as directing guests to reserved areas, answering questions, or coordinating with event staff.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ensure event spaces are guest-ready, with proper setup and amenities as specified by the event plan.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Promote Golf Learning Center event packages to guests inquiring about future bookings.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Enforce safety protocols, including proper use of golf equipment and adherence to facility rules, to ensure a safe environment for guests and staff.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Monitor for responsible alcohol consumption and report any concerns to management or security personnel.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assist with emergency procedures, such as evacuations or first aid, following training and protocols.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Maintain cleanliness and organization in guest-facing areas, adhering to health and safety regulations.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Performing other related duties as assigned.</span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Essential Functions</strong>: </span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Part-time position requiring 15-25 hours per week, with flexible scheduling that includes evenings, weekends, and holidays to align with facility needs. </span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to stand and walk for extended periods, lift up to 25 pounds (e.g., Ball trays, equipment), and navigate a multi-level facility. Must be comfortable moving quickly in a busy environment. </span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Fast-paced, high-energy setting with exposure to loud music, flashing lights, and large crowds. The role involves frequent interaction with guests in indoor and outdoor areas, depending on weather and facility layout.</span></span></li>\n</ul>",
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