Member Solutions Representative

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  "source_hash": "085bf6f43418c2f653b2063f5d5c15ea12abbb2ba18c58f08b14d7d21bc1a1cc",
  "last_changed_at": "2026-06-06T10:04:57.496Z",
  "active_status": "deleted"
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{
  "language": "en",
  "location": {
    "raw": "DBQ Operations, Dubuque, IA, United States",
    "city": "Dubuque",
    "region": "IA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-03T11:54:06.305Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "DBQ Operations, Dubuque, IA, United States",
      "city": "Dubuque",
      "region": "IA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "day",
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "Id": "da66c196-636b-4cde-8015-1777c58e82c7",
  "Title": "Member Solutions Representative",
  "Distance": null,
  "Featured": false,
  "FullTime": true,
  "Locations": [
    {
      "Id": "62c85049-f55e-4ddd-bd76-80bc1de75b00",
      "Address": {
        "City": "Dubuque",
        "Line1": "1000 Jackson St",
        "Line2": null,
        "State": {
          "Code": "IA",
          "Name": "Iowa"
        },
        "Country": {
          "Code": "USA",
          "Name": "United States"
        },
        "PostalCode": "52001"
      },
      "Coordinates": {
        "Latitude": 42.50394542826496,
        "Longitude": -90.6641502268936
      },
      "DisplayName": true,
      "LocalizedName": "DBQ Operations",
      "SourceOfTruth": 0,
      "DisplayAddress": true,
      "DisplayLocationId": true,
      "DisplayDescription": false,
      "LocalizedLocationId": "Voices",
      "DisplayStreetAddress": false,
      "LocalizedDescription": null
    }
  ],
  "MatchScore": 1,
  "PostedDate": "2026-05-26T15:13:17.726Z",
  "JobCategoryName": "Branch/Member Support",
  "JobLocationType": 1,
  "OpportunityType": 0,
  "BriefDescription": "The Member Solutions Representative helps members resolve early-stage delinquent loans and accounts through proactive outreach and personalized support. This phone-based role involves managing daily account queues, making and receiving calls, and documenting all member interactions. Representatives work with members to identify repayment options, set up short-term payment plans, and connect them to additional solutions such as loan refinances, financial counseling, or money makeovers. Success in this role requires balancing compassionate service with strong performance in call volume, follow-up, and account management. The Member Solutions Representative embodies Dupaco’s core values of trust, empathy, relationship-building, and advocacy while helping members regain financial stability.",
  "MatchedLocations": [],
  "RequisitionNumber": "MEMBE003021"
}