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    "requisitionDescription": "<p data-pasted=\"true\">Job Description</p><p>Team Lead - Customer Project Manager &ndash; Industrial Sales</p><p><br></p><p>Department: Stabilus US / Americas, Industrial Sales Division</p><p>Reports to: Director of Engineering</p><p>Location: Gastonia, NC (Hybrid) at Stabilus Americas Headquarters</p><p>Travel: Less than 10%</p><p>Classification: Full-Time, Salary, Exempt</p><p>About Stabilus</p><p>Stabilus is a global leader in motion control technology - designing and manufacturing gas springs, dampers, and electromechanical drive systems for industrial, commercial, and automotive applications. With approximately &euro;1.2 billion in annual revenue and operations across 45 locations worldwide, Stabilus serves customers in more than 50 countries. Our Americas Industrial Sales Division partners with direct customers and a broad distributor network to deliver custom-engineered solutions across a wide range of industrial segments.</p><p>Summary:</p><p>The Customer Project Manager (CPM) Team Lead is a key operational leadership role within the Industrial Sales Division. This position is responsible for building and leading a team of Customer Project Managers who coordinate new product projects from commercial opportunity through series production launch - serving both direct customers and distributor partners across the Americas region.</p><p>The CPM Team Lead combines hands-on project oversight with people leadership, ensuring every project is delivered on time, at the right quality, and with a consistent customer experience. This role partners closely with Application Engineering, Sales, Quality, and Manufacturing to drive alignment and accountability across the full project lifecycle.</p><p>Key Responsibilities</p><p><strong><strong>Team Leadership &amp; Organizational Development</strong></strong></p><ul><li>Lead, coach, and develop a structured team of Customer Project Managers across varying levels of experience.</li><li>Define, develop, and continuously refine team roles, responsibilities, and escalation paths to support organizational growth and project complexity.</li><li>Build team capability through regular one-on-one coaching, performance feedback, development planning, and succession planning.</li><li>Identify skill gaps and coordinate targeted training to strengthen team effectiveness and consistency.</li><li>Update and maintain the RASI and Support Matrix, with approval from department heads, to ensure clear ownership, accountability, and cross-functional alignment.</li><li>Foster a culture of accountability, collaboration, professionalism, and continuous improvement within the team.</li></ul><p><strong><strong>Project Management &amp; Operational Oversight</strong></strong></p><ul><li>Oversee the full customer project coordination lifecycle, from opportunity handoff through launch and series production release.</li><li>Establish, maintain, and continuously improve project templates, task lists, and standardized workflows, including communication of expected lead times for critical activities.</li><li>Evaluate project tasks and progress to ensure due dates are achieved; proactively escalate risks, identify bottlenecks, and address internal capacity or process constraints that could impact delivery.</li><li>Confirm that solution levels are properly assigned and consistently utilized across projects to confirm it represents sustainable business for Stabilus</li><li>Monitor project timelines, deliverables, and quotation quality to ensure execution meets company and customer expectations.</li><li>Lead the ongoing improvement of project workflows, documentation practices, and standard operating procedures.</li><li>Manage the implementation and maintenance of tiered project structures to support appropriate project governance and execution discipline.</li></ul><p><strong><strong>Launch Management &amp; Execution Accountability</strong></strong></p><ul><li>Hold overall responsibility for ensuring all customer project launches are executed on time, meet target objectives, and satisfy quality and business requirements.</li><li>Drive launch readiness by monitoring key milestones, coordinating cross-functional actions, and escalating issues that place launch timing or quality at risk.</li><li>Facilitate formal pre-release review meetings as required gates prior to series production release.</li><li>Ensure timely communication with materials planning and purchasing when new components or requirements are introduced during launch preparation.</li><li>Maintain focus on launch discipline and executional excellence across the entire project portfolio.</li></ul><p><strong><strong>Customer, Distributor &amp; Commercial Coordination</strong></strong></p><ul><li>Serve as the senior escalation point for distributor and direct customer account issues requiring leadership involvement.</li><li>Oversee the team&rsquo;s day-to-day coordination of distributor relationships, including quotations, pricing alignment, account reviews, and commercial support.</li><li>Ensure quotations are prepared within established pricing authority and escalation guidelines according to agreed structures.</li><li>Support distributor account planning, demand forecasting, and joint commercial initiatives to strengthen customer relationships and business performance.</li></ul><p><strong><strong>Capacity Planning &amp; Escalation Management</strong></strong></p><ul><li>Maintain visibility across team workload, project pipelines, and internal task queues to identify constraints before they affect customer commitments.</li><li>Evaluate project activities to identify bottlenecks, restrictions, and capacity limitations across internal functions.</li><li>Serve as the primary coordination link between Sales and internal prototype, pilot, and launch execution teams.</li><li>Balance priorities across the active project portfolio to protect customer commitments and business objectives.</li><li>Evaluate PPAP pilot requests to confirm appropriate quantities, validate customer requirements, and ensure no practical alternative solution exists before approval.</li></ul><p><strong><strong>Cross-Functional Leadership</strong></strong></p><ul><li>Serve as the central liaison between Customer Project Management, Application Engineering, Quality, Launch Coordination, Sales, and other supporting functions.</li><li>Ensure project ownership, responsibilities, and expectations are clearly communicated at project initiation and throughout execution.</li><li>Act as an internal advocate for the customer experience by promoting transparency, responsiveness, and alignment across all functions.</li><li>Drive strong collaboration across both direct and distributor sales channels to ensure consistency in execution and communication.</li></ul><p><strong><strong>Metrics, KPI Ownership &amp; Continuous Improvement</strong></strong></p><ul><li>Develop and own the KPI framework for the Customer Project Management function, including measures related to speed, quality, customer satisfaction, team performance, and structural effectiveness.</li><li>Establish metrics that evaluate whether team structure, processes, and project execution methods are contributing to business success or revealing areas of inefficiency or loss.</li><li>Lead regular performance reviews and provide concise, actionable reporting to leadership.</li><li>Analyze recurring issues, project delays, and process bottlenecks to identify root causes and implement sustainable corrective actions.</li><li>Drive process simplification, automation, and knowledge capture initiatives, including playbooks, standard operating procedures, and reference guides.</li></ul><p><strong><strong>Key Performance Indicators</strong></strong></p><ul><li>Customer Net Promoter Score (NPS)</li><li>Team Employee Net Promoter Score (eNPS)</li><li>Quotation Cycle Time by Project Type</li><li>On-Time Milestones</li><li>Launch Quality</li><li>Project Launch Performance vs. Target Timing</li><li>Internal Process Efficiency and Capacity Utilization</li></ul><p><strong><strong>Required Skills &amp; Competencies</strong></strong></p><ul><li>Proven leadership capability with the ability to coach, develop, and hold a team accountable in a high-performance environment.</li><li>Strong project management and organizational skills, with the ability to manage multiple priorities across a complex stakeholder landscape.</li><li>Excellent communication, facilitation, and escalation management skills.</li><li>Demonstrated ability to build alignment and resolve issues across functions without direct authority.</li><li>Advanced knowledge of project management methodologies, tools, and process governance.</li><li>Strong analytical skills with the ability to develop, interpret, and act on performance metrics and operational data.</li><li>Commercial awareness, including a working understanding of pricing, margin considerations, and customer profitability.</li><li>Continuous improvement mindset with the ability to create structure, standardize processes, and improve execution in evolving environments.</li><li>Servant-leadership approach, leading with accountability, humility, and professionalism.</li></ul><p><br></p><p><strong><strong>Education &amp; Certifications</strong></strong></p><p>&middot; Bachelor&#39;s degree in Business, Engineering, or a related field - Required</p><p>&middot; PMP or equivalent project management certification - Preferred</p><p>&middot; Credentials in APQP, ISO/IATF, or Lean Six Sigma - Preferred</p><p>&middot; Formal training in leadership or people management - Preferred</p><p><strong><strong>Experience</strong></strong></p><p><strong><strong>Required</strong></strong></p><p>&middot; 5&ndash;8 years of experience in project or program management, sales operations, or technical sales coordination</p><p>&middot; Minimum 2 years of direct team leadership or supervisory experience</p><p>&middot; Proven track record of delivering projects on time in a cross-functional environment</p><p>&middot; Hands-on experience with ERP systems (SAP preferred), CRM platforms, and MS Project or equivalent</p><p>&middot; Background in manufacturing, industrial, or automotive environments</p><p><br></p><p><strong><strong>Preferred</strong></strong></p><p>&middot; Background in manufacturing, industrial, or automotive environments</p><p>&middot; Familiarity with product development lifecycles and production launch processes (e.g., PPAP, APQP)</p><p>&middot; Experience managing distributor or channel partner relationships</p><p>&middot; Exposure to quality systems and production readiness reviews</p>\n",
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