Home › Companies › Eigx Fa Us6 Oraclecloud Com CX 9 › CUSTOMER SUCCESS PARTNER Fort Lauderdale FL
CUSTOMER SUCCESS PARTNER Fort Lauderdale FL
Eigx Fa Us6 Oraclecloud Com CX 9 · Fort Lauderdale, FL, United States · Remote · Deleted · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Eigx Fa Us6 Oraclecloud Com CX 9 |
| Title | CUSTOMER SUCCESS PARTNER Fort Lauderdale FL |
| Normalized title | - |
| Department / team | 1AD - Administrative / Clerical |
| Location | Fort Lauderdale, FL, United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | - |
| Status | deleted |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-05-30 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-04 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Eigx Fa Us6 Oraclecloud Com CX 9. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Fort Lauderdale. | Open |
| Department jobs | Active postings in 1AD - Administrative / Clerical. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Eigx Fa Us6 Oraclecloud Com CX 9 |
| Source | 2d41ae73-ebaf-4cc2-8420-962007d6db90 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Customer Success Partner
About Sally Beauty Holdings, Inc.
At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon-quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.
About the role
Location: Remote
The Customer Success Partner (CSP) serves as the primary virtual support resource for assigned accounts. This role is responsible for delivering high-quality customer experience through proactive communication, order support, product awareness, and ongoing relationship management.
The CSP helps ensure customers remain informed, connected, and supported following the transition from dedicated in-salon coverage to a virtual service model. Through consistent engagement and operational support, the role contributes to customer retention, customer satisfaction, and overall account health.
Responsibilities
Serve as the primary virtual point of contact for assigned accounts
Build and maintain strong customer relationships through phone, email, text, and virtual engagement
Process customer orders accurately and efficiently while resolving order-related issues
Proactively communicate promotions, new product launches, education opportunities, and business initiatives
Support customer awareness and engagement around company programs, offers, and resources
Partner closely with field sales teams and leadership to ensure continuity of customer support
Respond to customer inquiries related to products, pricing, inventory availability, and account needs
Support customers through service recovery situations and escalate issues appropriately when needed
Maintain accurate customer records and engagement activity within Salesforce
Monitor account trends and identify customer risks, concerns, or support opportunities
Knowledge, skills & abilities requirements
3+ years of experience in customer service, inside sales, account management, or related customer-facing roles
Strong communication and relationship-building skills
Ability to manage multiple customer accounts and priorities simultaneously
Highly organized with strong follow-through and attention to detail
Comfortable working in a fast-paced, metrics-driven environment
Proficiency in Microsoft Office, Salesforce and order management systems
Beauty industry experience preferred
Experience supporting customers in a virtual or remote environment preferred
Competencies & attributes
Customer Focus Communication Relationship Management Problem Solving Adaptability Execution & Follow-Through Collaboration Organizational Agility
Success Measures
Maintain strong customer retention across assigned account portfolio Deliver timely, accurate, and professional customer support and order processing Achieve established service-level expectations for responsiveness and follow-up Maintain consistent proactive outreach cadence with assigned customers Increase customer awareness and participation in promotions, education, and new product launches Support overall account health through ongoing customer engagement and relationship management Identify and escalate customer concerns, risks, and service opportunities in a timely manner Maintain accurate documentation of customer interactions and account activity within company systems Partner effectively with field teams and cross-functional business partners to ensure seamless customer experience
Working conditions & physical requirements
Location: Remote
This is a primarily virtual/remote customer support role requiring consistent outbound customer engagement through phone, email, and digital communication channels. The role may require periodic participation in team meetings, training sessions, and business reviews.
Full job record
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| Org ID | 22ababb3-3cf6-44e4-94b9-7c3e785a4440 |
| Source ID | 2d41ae73-ebaf-4cc2-8420-962007d6db90 |
| Board ID | 2d41ae73-ebaf-4cc2-8420-962007d6db90 |
| Provider | oracle_hcm |
| Provider Job Key | 51002 |
| Title | CUSTOMER SUCCESS PARTNER Fort Lauderdale FL |
| Normalized Title | — |
| Status | deleted |
| Active | no |
| Location Text | Fort Lauderdale, FL, United States |
| Department | 1AD - Administrative / Clerical |
| Team | — |
| Employment Type | full_time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | FL |
| City | Fort Lauderdale |
| Salary Raw | Description Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon-quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers. About the role Location: Remote The Customer Success Partner (CSP) serves as the primary virtual support resource for assigned accounts. This role is responsible for delivering high-quality customer experience through proactive communication, order support, product awareness, and ongoing relationship management. The CSP helps ensure customers remain informed, connected, and supported following the transition from dedicated in-salon coverage to a virtual service model. Through consistent engagement and operational support, the role contributes to customer retention, customer satisfaction, and overall account health. Responsibilities Serve as the primary virtual point of contact for assigned accounts Build and maintain strong customer relationships through phone, email, text, and virtual engagement Process customer orders accurately and efficiently while resolving order-related issues Proactively communicate promotions, new product launches, education opportunities, and business initiatives Support customer awareness and engagement around company programs, offers, and resources Partner closely with field sales teams and leadership to ensure continuity of customer support Respond to customer inquiries related to products, pricing, inventory availability, and account needs Support customers through service recovery situations and escalate issues appropriately when needed Maintain accurate customer records and engagement activity within Salesforce Monitor account trends and identify customer risks, concerns, or support opportunities Knowledge, skills & abilities requirements 3+ years of experience in customer service, inside sales, account management, or related customer-facing roles Strong communication and relationship-building skills Ability to manage multiple customer accounts and priorities simultaneously Highly organized with strong follow-through and attention to detail Comfortable working in a fast-paced, metrics-driven environment Proficiency in Microsoft Office, Salesforce and order management systems Beauty industry experience preferred Experience supporting customers in a virtual or remote environment preferred Competencies & attributes Customer Focus Communication Relationship Management Problem Solving Adaptability Execution & Follow-Through Collaboration Organizational Agility Success Measures Maintain strong customer retention across assigned account portfolio Deliver timely, accurate, and professional customer support and order processing Achieve established service-level expectations for responsiveness and follow-up Maintain consistent proactive outreach cadence with assigned customers Increase customer awareness and participation in promotions, education, and new product launches Support overall account health through ongoing customer engagement and relationship management Identify and escalate customer concerns, risks, and service opportunities in a timely manner Maintain accurate documentation of customer interactions and account activity within company systems Partner effectively with field teams and cross-functional business partners to ensure seamless customer experience Working conditions & physical requirements Location: Remote This is a primarily virtual/remote customer support role requiring consistent outbound customer engagement through phone, email, and digital communication channels. The role may require periodic participation in team meetings, training sessions, and business reviews. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://eigx.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_9/job/51002 |
| Apply URL | https://eigx.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_9/job/51002 |
| First Seen At | 2026-05-31 17:58:22Z |
| Last Seen At | 2026-06-04 10:17:28Z |
| Last Checked At | 2026-06-06 19:47:21Z |
| Last Changed At | 2026-06-06 19:47:21Z |
| Inactive At | 2026-06-06 19:47:21Z |
| Source Posted At | 2026-05-30 15:34:14Z |
| Source Updated At | — |
| Raw Payload Uri | s3://bluework-jobs-prod-raw-590183727216/raw/provider=oracle_hcm/board=eigx.fa.us6.oraclecloud.com|CX_9/date=2026-06-04/2026-06-04T10-16-16-728Z-77d661c376827465ccff2101cd889e7004846fe25f0d28af69fb7855a7523784.json |
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"ExternalDescriptionStr": "<div style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in 0in 1pt;\"><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in; text-align: center;\"><span style=\"color: rgb(192, 0, 0);\"><span style=\"font-size: 14pt; line-height: 115%;\"><strong><u>Customer Success Partner</u></strong></span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"color: rgb(192, 0, 0);\"><span style=\"font-size: 14pt; line-height: 115%;\"><strong>About Sally Beauty Holdings, Inc.</strong></span></span></p></div><p style=\"text-align: justify;\">At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon-quality products at a value price. 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This role is responsible for delivering high-quality customer experience through proactive communication, order support, product awareness, and ongoing relationship management.</p><p style=\"line-height: normal; margin-bottom: 0in;\"> </p><p style=\"line-height: normal; margin-bottom: 0in;\">The CSP helps ensure customers remain informed, connected, and supported following the transition from dedicated in-salon coverage to a virtual service model. Through consistent engagement and operational support, the role contributes to customer retention, customer satisfaction, and overall account health.</p><p style=\"text-align: justify;\"> </p><div style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in 0in 1pt;\"><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"color: rgb(192, 0, 0);\"><span style=\"font-size: 14pt; line-height: 115%;\"><strong>Responsibilities</strong></span></span></p></div><ul style=\"list-style-type: disc; padding-left: 24px;\"><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">Serve as the primary virtual point of contact for assigned accounts</p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">Build and maintain strong customer relationships through phone, email, text, and virtual engagement</p></li><li><p style=\"line-height: normal; 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margin-right: 0in; margin-top: 0in;\">Support customers through service recovery situations and escalate issues appropriately when needed</p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">Maintain accurate customer records and engagement activity within Salesforce</p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">Monitor account trends and identify customer risks, concerns, or support opportunities</p></li></ul><div style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in 0in 1pt;\"><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><br><span style=\"color: rgb(192, 0, 0);\"><span style=\"font-size: 14pt; line-height: 115%;\"><strong>Knowledge, skills & abilities requirements</strong></span></span></p></div><ul style=\"list-style-type: disc; padding-left: 24px;\"><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">3+ years of experience in customer service, inside sales, account management, or related customer-facing roles</p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">Strong communication and relationship-building skills</p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">Ability to manage multiple customer accounts and priorities simultaneously</p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">Highly organized with strong follow-through and attention to detail</p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">Comfortable working in a fast-paced, metrics-driven environment</p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">Proficiency in Microsoft Office, Salesforce and order management systems</p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">Beauty industry experience preferred</p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">Experience supporting customers in a virtual or remote environment preferred</p></li></ul><p style=\"margin-bottom: 0in;\"> </p><p style=\"margin-bottom: 0in;\"> </p><div style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in 0in 1pt;\"><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"color: rgb(192, 0, 0);\"><span style=\"font-size: 14pt; line-height: 115%;\"><strong>Competencies & attributes</strong></span></span></p></div><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in;\">Customer Focus</li><li style=\"line-height: normal; margin-bottom: 0in;\">Communication</li><li style=\"line-height: normal; margin-bottom: 0in;\">Relationship Management</li><li style=\"line-height: normal; margin-bottom: 0in;\">Problem Solving</li><li style=\"line-height: normal; margin-bottom: 0in;\">Adaptability</li><li style=\"line-height: normal; margin-bottom: 0in;\">Execution & Follow-Through</li><li style=\"line-height: normal; margin-bottom: 0in;\">Collaboration</li><li style=\"line-height: normal; margin-bottom: 0in;\">Organizational Agility</li></ul><div style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in 0in 1pt;\"><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"> </p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"color: rgb(192, 0, 0);\"><span style=\"font-size: 14pt; line-height: 115%;\"><strong>Success Measures</strong></span></span></p></div><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in;\">Maintain strong customer retention across assigned account portfolio</li><li style=\"line-height: normal; margin-bottom: 0in;\">Deliver timely, accurate, and professional customer support and order processing</li><li style=\"line-height: normal; margin-bottom: 0in;\">Achieve established service-level expectations for responsiveness and follow-up</li><li style=\"line-height: normal; margin-bottom: 0in;\">Maintain consistent proactive outreach cadence with assigned customers</li><li style=\"line-height: normal; margin-bottom: 0in;\">Increase customer awareness and participation in promotions, education, and new product launches</li><li style=\"line-height: normal; margin-bottom: 0in;\">Support overall account health through ongoing customer engagement and relationship management</li><li style=\"line-height: normal; margin-bottom: 0in;\">Identify and escalate customer concerns, risks, and service opportunities in a timely manner</li><li style=\"line-height: normal; margin-bottom: 0in;\">Maintain accurate documentation of customer interactions and account activity within company systems</li><li style=\"line-height: normal; 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