Five9 CCaaS Engineer – IVA & Integrations Focus (100% Remote)

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  "department": "Condado",
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  "updated_at": "2026-05-08 22:18:36 UTC",
  "careers_url": "https://allshoretalent.recruitee.com/o/five9-ccaas-engineer-iva-integrations-focus-100-remote",
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  "description": "<p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">About Condado</span></span></strong></p><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Condado is a cloud contact center consulting and delivery partner specializing in Contact Center as a Service (CCaaS) platforms. We help organizations implement, optimize, and support modern customer experience solutions across voice, digital channels, and integrations. Our teams work hands on with platforms such as NICE CXone, Five9, Zoom Contact Center, and Amazon Connect, delivering practical, reliable solutions for real client needs.</span></span></p><p style=\"min-height: 1.7em;\"></p><p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Role Overview</span></span></strong></p><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Condado is seeking a hands-on Five9 CCaaS Platform Engineer with strong experience in Five9 IVA, APIs, routing automation, and platform integrations.</span></span></p><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">This role is highly technical and execution focused. The ideal candidate will actively configure, deploy, troubleshoot, and optimize Five9 environments in production, including IVA workflows, routing logic, CRM integrations, and API-driven automations.</span></span></p><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">This is not a solution architect or pre-sales role. We are specifically looking for someone who has personally built and supported production-ready Five9 environments.</span></span></p>",
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  "requirements": "<p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Key Responsibilities</span></span></strong></p><ul><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Configure and deploy Five9 environments in live production systems</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Build and maintain:</span></span></p><ul><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">IVRs</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">IVA workflows</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Skills-based routing</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Queues</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Agent configurations</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Routing automation logic</span></span></p></li></ul></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Configure inbound and outbound campaigns and dialing strategies</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Work with Five9 APIs, query modules, webhooks, and integrations</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Support CRM integrations (Salesforce preferred)</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Troubleshoot routing, IVA, API, and integration-related issues</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Participate in UAT, go-live, and hyper-care activities</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Maintain technical documentation and configuration records</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Support multiple client environments in parallel</span></span></p><p style=\"min-height: 1.7em;\"></p></li></ul><p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Required Qualifications</span></span></strong></p><ul><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">3+ years of hands-on Five9 experience</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Strong experience configuring:</span></span></p><ul><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Five9 IVA</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">IVRs</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">ACD routing</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Skills/queues</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Campaigns</span></span></p></li></ul></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Experience working with:</span></span></p><ul><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Five9 APIs</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Query modules</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Automation workflows</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Webhooks or integrations</span></span></p></li></ul></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Experience troubleshooting production routing and integration issues</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Understanding of contact center concepts and call flows</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Strong communication and documentation skills</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Comfortable in implementation and managed services environments</span></span></p><p style=\"min-height: 1.7em;\"></p></li></ul><p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Preferred Qualifications</span></span></strong></p><ul><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Salesforce integration experience</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Experience with chatbot or conversational AI workflows</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Exposure to JSON, REST APIs, scripting, or automation logic</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Experience with NICE CXone, Amazon Connect, or Genesys Cloud</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Consulting or MSP experience</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">English proficiency required</span></span></p><p style=\"min-height: 1.7em;\"></p></li></ul><p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Important Clarification</span></span></strong></p><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">This role is best suited for:</span></span></p><ul><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Hands-on implementation engineers</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Five9 IVA/configuration specialists</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Integration-focused CCaaS engineers</span></span></p></li></ul><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">This role is NOT targeted toward:</span></span></p><ul><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Pure TAM/support-only profiles</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Pre-sales architects</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Delivery managers</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Non-technical contact center supervisors</span></span></p><p style=\"min-height: 1.7em;\"></p></li></ul><p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Budget</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\"><br>$2,000 to $3,000 USD per month, depending on experience and location. Final compensation will be determined by the team based on the candidate’s skills, experience, and overall fit. Candidates should be comfortable with the minimum budget range outlined for this role. This is a contractor’s role.</span></span></p>",
  "translations": {
    "en": {
      "title": "Five9 CCaaS Engineer – IVA & Integrations Focus (100% Remote)",
      "highlight": null,
      "description": "<p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">About Condado</span></span></strong></p><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Condado is a cloud contact center consulting and delivery partner specializing in Contact Center as a Service (CCaaS) platforms. We help organizations implement, optimize, and support modern customer experience solutions across voice, digital channels, and integrations. Our teams work hands on with platforms such as NICE CXone, Five9, Zoom Contact Center, and Amazon Connect, delivering practical, reliable solutions for real client needs.</span></span></p><p style=\"min-height: 1.7em;\"></p><p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Role Overview</span></span></strong></p><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Condado is seeking a hands-on Five9 CCaaS Platform Engineer with strong experience in Five9 IVA, APIs, routing automation, and platform integrations.</span></span></p><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">This role is highly technical and execution focused. The ideal candidate will actively configure, deploy, troubleshoot, and optimize Five9 environments in production, including IVA workflows, routing logic, CRM integrations, and API-driven automations.</span></span></p><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">This is not a solution architect or pre-sales role. We are specifically looking for someone who has personally built and supported production-ready Five9 environments.</span></span></p>",
      "requirements": "<p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Key Responsibilities</span></span></strong></p><ul><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Configure and deploy Five9 environments in live production systems</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Build and maintain:</span></span></p><ul><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">IVRs</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">IVA workflows</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Skills-based routing</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Queues</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Agent configurations</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Routing automation logic</span></span></p></li></ul></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Configure inbound and outbound campaigns and dialing strategies</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Work with Five9 APIs, query modules, webhooks, and integrations</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Support CRM integrations (Salesforce preferred)</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Troubleshoot routing, IVA, API, and integration-related issues</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Participate in UAT, go-live, and hyper-care activities</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Maintain technical documentation and configuration records</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Support multiple client environments in parallel</span></span></p><p style=\"min-height: 1.7em;\"></p></li></ul><p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Required Qualifications</span></span></strong></p><ul><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">3+ years of hands-on Five9 experience</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Strong experience configuring:</span></span></p><ul><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Five9 IVA</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">IVRs</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">ACD routing</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Skills/queues</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Campaigns</span></span></p></li></ul></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Experience working with:</span></span></p><ul><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Five9 APIs</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Query modules</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Automation workflows</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Webhooks or integrations</span></span></p></li></ul></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Experience troubleshooting production routing and integration issues</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Understanding of contact center concepts and call flows</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Strong communication and documentation skills</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Comfortable in implementation and managed services environments</span></span></p><p style=\"min-height: 1.7em;\"></p></li></ul><p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Preferred Qualifications</span></span></strong></p><ul><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Salesforce integration experience</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Experience with chatbot or conversational AI workflows</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Exposure to JSON, REST APIs, scripting, or automation logic</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Experience with NICE CXone, Amazon Connect, or Genesys Cloud</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Consulting or MSP experience</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">English proficiency required</span></span></p><p style=\"min-height: 1.7em;\"></p></li></ul><p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Important Clarification</span></span></strong></p><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">This role is best suited for:</span></span></p><ul><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Hands-on implementation engineers</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Five9 IVA/configuration specialists</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Integration-focused CCaaS engineers</span></span></p></li></ul><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">This role is NOT targeted toward:</span></span></p><ul><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Pure TAM/support-only profiles</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Pre-sales architects</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Delivery managers</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Non-technical contact center supervisors</span></span></p><p style=\"min-height: 1.7em;\"></p></li></ul><p><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Budget</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\"><br>$2,000 to $3,000 USD per month, depending on experience and location. Final compensation will be determined by the team based on the candidate’s skills, experience, and overall fit. Candidates should be comfortable with the minimum budget range outlined for this role. This is a contractor’s role.</span></span></p>",
      "sharing_image": null,
      "sharing_title": "Five9 CCaaS Engineer – IVA & Integrations Focus (100% Remote)",
      "locations_question": "Where are you located? (Choose by Country Only)",
      "sharing_description": "About CondadoCondado is a cloud contact center consulting and delivery partner specializing in Contact Center as a Service (CCaaS) platforms. We help organizations implement, optimize, and support mod"
    }
  },
  "category_code": "engineering",
  "mailbox_email": "[email protected]",
  "options_phone": "required",
  "options_photo": "off",
  "options_title": "off",
  "sharing_image": null,
  "sharing_title": "Five9 CCaaS Engineer – IVA & Integrations Focus (100% Remote)",
  "dynamic_fields": [],
  "education_code": "bachelor_degree",
  "open_questions": [
    {
      "id": 4118420,
      "body": "Have you personally configured and deployed Five9 IVRs, queues, skills, routing logic, or IVA workflows in a live production environment?",
      "kind": "boolean",
      "options": {},
      "position": 1,
      "required": true,
      "translations": {
        "en": {
          "body": "Have you personally configured and deployed Five9 IVRs, queues, skills, routing logic, or IVA workflows in a live production environment?"
        }
      },
      "open_question_options": []
    },
    {
      "id": 4118434,
      "body": "Which Five9 areas have you worked with?",
      "kind": "multi_choice",
      "options": {},
      "position": 2,
      "required": true,
      "translations": {
        "en": {
          "body": "Which Five9 areas have you worked with?"
        }
      },
      "open_question_options": [
        {
          "id": 6330164,
          "body": "IVR / call flows",
          "position": 0,
          "translations": {
            "en": {
              "body": "IVR / call flows"
            }
          }
        },
        {
          "id": 6330165,
          "body": "IVA / virtual agent workflows",
          "position": 1,
          "translations": {
            "en": {
              "body": "IVA / virtual agent workflows"
            }
          }
        },
        {
          "id": 6330166,
          "body": "Queues / skills / ACD routing",
          "position": 2,
          "translations": {
            "en": {
              "body": "Queues / skills / ACD routing"
            }
          }
        },
        {
          "id": 6330167,
          "body": "Inbound campaigns",
          "position": 3,
          "translations": {
            "en": {
              "body": "Inbound campaigns"
            }
          }
        },
        {
          "id": 6330168,
          "body": "Outbound campaigns / dialers",
          "position": 4,
          "translations": {
            "en": {
              "body": "Outbound campaigns / dialers"
            }
          }
        },
        {
          "id": 6330169,
          "body": "Reporting / dashboards",
          "position": 5,
          "translations": {
            "en": {
              "body": "Reporting / dashboards"
            }
          }
        },
        {
          "id": 6330170,
          "body": "Salesforce or CRM integration",
          "position": 6,
          "translations": {
            "en": {
              "body": "Salesforce or CRM integration"
            }
          }
        },
        {
          "id": 6330171,
          "body": "APIs / webhooks / query modules",
          "position": 7,
          "translations": {
            "en": {
              "body": "APIs / webhooks / query modules"
            }
          }
        },
        {
          "id": 6330172,
          "body": "User, role, and permission management",
          "position": 8,
          "translations": {
            "en": {
              "body": "User, role, and permission management"
            }
          }
        },
        {
          "id": 6330173,
          "body": "Production troubleshooting",
          "position": 9,
          "translations": {
            "en": {
              "body": "Production troubleshooting"
            }
          }
        },
        {
          "id": 6330174,
          "body": "Other",
          "position": 10,
          "translations": {
            "en": {
              "body": "Other"
            }
          }
        }
      ]
    },
    {
      "id": 4118435,
      "body": "Which best describes your Five9 experience?",
      "kind": "multi_choice",
      "options": {},
      "position": 3,
      "required": true,
      "translations": {
        "en": {
          "body": "Which best describes your Five9 experience?"
        }
      },
      "open_question_options": [
        {
          "id": 6330175,
          "body": "I primarily used Five9 as an agent or supervisor",
          "position": 0,
          "translations": {
            "en": {
              "body": "I primarily used Five9 as an agent or supervisor"
            }
          }
        },
        {
          "id": 6330176,
          "body": "I handled support tickets or basic admin changes",
          "position": 1,
          "translations": {
            "en": {
              "body": "I handled support tickets or basic admin changes"
            }
          }
        },
        {
          "id": 6330177,
          "body": "I configured campaigns, users, skills, queues, or routing",
          "position": 2,
          "translations": {
            "en": {
              "body": "I configured campaigns, users, skills, queues, or routing"
            }
          }
        },
        {
          "id": 6330178,
          "body": "I helped implement or deploy Five9 environments",
          "position": 3,
          "translations": {
            "en": {
              "body": "I helped implement or deploy Five9 environments"
            }
          }
        },
        {
          "id": 6330179,
          "body": "I worked on Five9 integrations, IVA, APIs, or auto",
          "position": 4,
          "translations": {
            "en": {
              "body": "I worked on Five9 integrations, IVA, APIs, or auto"
            }
          }
        }
      ]
    },
    {
      "id": 4118436,
      "body": "Have you worked with Five9 IVA, APIs, query modules, webhooks, or CRM integrations?",
      "kind": "boolean",
      "options": {},
      "position": 4,
      "required": true,
      "translations": {
        "en": {
          "body": "Have you worked with Five9 IVA, APIs, query modules, webhooks, or CRM integrations?"
        }
      },
      "open_question_options": []
    },
    {
      "id": 4118440,
      "body": "Briefly describe your Five9 experience, including the main configurations, integrations, or production support work you handled.",
      "kind": "text",
      "options": {},
      "position": 5,
      "required": true,
      "translations": {
        "en": {
          "body": "Briefly describe your Five9 experience, including the main configurations, integrations, or production support work you handled."
        }
      },
      "open_question_options": []
    },
    {
      "id": 4118441,
      "body": "Have you configured or supported Five9 outbound campaigns, including dialing modes, schedules, agent assignments, callbacks, or timezone-based dialing?",
      "kind": "boolean",
      "options": {},
      "position": 6,
      "required": true,
      "translations": {
        "en": {
          "body": "Have you configured or supported Five9 outbound campaigns, including dialing modes, schedules, agent assignments, callbacks, or timezone-based dialing?"
        }
      },
      "open_question_options": []
    },
    {
      "id": 4118443,
      "body": "Which Five9 issues have you troubleshooted in production?",
      "kind": "multi_choice",
      "options": {},
      "position": 7,
      "required": true,
      "translations": {
        "en": {
          "body": "Which Five9 issues have you troubleshooted in production?"
        }
      },
      "open_question_options": [
        {
          "id": 6330199,
          "body": "Call routing issues",
          "position": 0,
          "translations": {
            "en": {
              "body": "Call routing issues"
            }
          }
        },
        {
          "id": 6330200,
          "body": "IVR / IVA behavior issues",
          "position": 1,
          "translations": {
            "en": {
              "body": "IVR / IVA behavior issues"
            }
          }
        },
        {
          "id": 6330201,
          "body": "Agent login or agent state issues",
          "position": 2,
          "translations": {
            "en": {
              "body": "Agent login or agent state issues"
            }
          }
        },
        {
          "id": 6330202,
          "body": "Campaign or dialer issues",
          "position": 3,
          "translations": {
            "en": {
              "body": "Campaign or dialer issues"
            }
          }
        },
        {
          "id": 6330203,
          "body": "CRM / CTI integration issues",
          "position": 4,
          "translations": {
            "en": {
              "body": "CRM / CTI integration issues"
            }
          }
        },
        {
          "id": 6330204,
          "body": "API / webhook / query issues",
          "position": 5,
          "translations": {
            "en": {
              "body": "API / webhook / query issues"
            }
          }
        },
        {
          "id": 6330205,
          "body": "Reporting issues",
          "position": 6,
          "translations": {
            "en": {
              "body": "Reporting issues"
            }
          }
        },
        {
          "id": 6330206,
          "body": "Audio quality or call connectivity issues",
          "position": 7,
          "translations": {
            "en": {
              "body": "Audio quality or call connectivity issues"
            }
          }
        },
        {
          "id": 6330207,
          "body": "I have not troubleshooted Five9",
          "position": 8,
          "translations": {
            "en": {
              "body": "I have not troubleshooted Five9"
            }
          }
        }
      ]
    },
    {
      "id": 4118444,
      "body": "Which Five9 issues have you troubleshooted in production?",
      "kind": "multi_choice",
      "options": {},
      "position": 8,
      "required": true,
      "translations": {
        "en": {
          "body": "Which Five9 issues have you troubleshooted in production?"
        }
      },
      "open_question_options": [
        {
          "id": 6330208,
          "body": "Call routing issues",
          "position": 0,
          "translations": {
            "en": {
              "body": "Call routing issues"
            }
          }
        },
        {
          "id": 6330209,
          "body": "IVR / IVA behavior issues",
          "position": 1,
          "translations": {
            "en": {
              "body": "IVR / IVA behavior issues"
            }
          }
        },
        {
          "id": 6330210,
          "body": "Agent login or agent state issues",
          "position": 2,
          "translations": {
            "en": {
              "body": "Agent login or agent state issues"
            }
          }
        },
        {
          "id": 6330211,
          "body": "Campaign or dialer issues",
          "position": 3,
          "translations": {
            "en": {
              "body": "Campaign or dialer issues"
            }
          }
        },
        {
          "id": 6330212,
          "body": "CRM / CTI integration issues",
          "position": 4,
          "translations": {
            "en": {
              "body": "CRM / CTI integration issues"
            }
          }
        },
        {
          "id": 6330213,
          "body": "API / webhook / query issues",
          "position": 5,
          "translations": {
            "en": {
              "body": "API / webhook / query issues"
            }
          }
        },
        {
          "id": 6330214,
          "body": "Reporting issues",
          "position": 6,
          "translations": {
            "en": {
              "body": "Reporting issues"
            }
          }
        },
        {
          "id": 6330215,
          "body": "Audio quality or call connectivity issues",
          "position": 7,
          "translations": {
            "en": {
              "body": "Audio quality or call connectivity issues"
            }
          }
        },
        {
          "id": 6330216,
          "body": "I have not troubleshooted Five9",
          "position": 8,
          "translations": {
            "en": {
              "body": "I have not troubleshooted Five9"
            }
          }
        }
      ]
    },
    {
      "id": 4118445,
      "body": "Have you supported a Five9 implementation, migration, go-live, or post-deployment stabilization?",
      "kind": "boolean",
      "options": {},
      "position": 9,
      "required": true,
      "translations": {
        "en": {
          "body": "Have you supported a Five9 implementation, migration, go-live, or post-deployment stabilization?"
        }
      },
      "open_question_options": []
    },
    {
      "id": 4118446,
      "body": "Have you supported multiple Five9 client environments, tenants, or business units at the same time?",
      "kind": "boolean",
      "options": {},
      "position": 10,
      "required": true,
      "translations": {
        "en": {
          "body": "Have you supported multiple Five9 client environments, tenants, or business units at the same time?"
        }
      },
      "open_question_options": []
    },
    {
      "id": 4118400,
      "body": "How soon will you be able to start?",
      "kind": "date",
      "options": {},
      "position": 11,
      "required": true,
      "translations": {
        "en": {
          "body": "How soon will you be able to start?"
        }
      },
      "open_question_options": []
    }
  ],
  "experience_code": "mid_level",
  "careers_apply_url": "https://allshoretalent.recruitee.com/o/five9-ccaas-engineer-iva-integrations-focus-100-remote/c/new",
  "locations_question": "Where are you located? (Choose by Country Only)",
  "max_hours_per_week": null,
  "min_hours_per_week": null,
  "options_salutation": "off",
  "sharing_description": "About CondadoCondado is a cloud contact center consulting and delivery partner specializing in Contact Center as a Service (CCaaS) platforms. We help organizations implement, optimize, and support mod",
  "employment_type_code": "fulltime_permanent",
  "options_cover_letter": "optional",
  "locations_question_type": "multiple_choice",
  "location_question_visible": true,
  "locations_question_required": true
}