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    "requisitionDescription": "<div><div><div><p style=\"margin-left:0in;\" data-pasted=\"true\">We are seeking a dynamic and customer-focused Leasing Consultant to join our team at a community in Silver Spring, MD. The ideal candidate will be responsible for all activities related to apartment rentals, move-ins, lease renewals and resident retention. They will interact directly with prospective and current residents to achieve maximum occupancy, ensure resident satisfaction, and deliver the highest level of customer service.</p><p style=\"margin-left:0in;\"><strong>&nbsp;</strong></p><p style=\"margin-left:0in;\"><strong>Leasing and Sales:</strong></p><ul type=\"square\"><li style=\"margin-left:0in;\">Greet prospective residents, show apartments, and assist with the leasing process.</li><li style=\"margin-left:0in;\">Explain lease terms, community policies, and rental prices to potential tenants.</li><li style=\"margin-left:0in;\">Conduct property tours and highlight the unique features and amenities of the community.</li><li style=\"margin-left:0in;\">Follow up with prospects through phone calls, emails, and other forms of communication.</li><li style=\"margin-left:0in;\">Maintain an accurate and in-depth knowledge of all aspects of the property and market conditions.</li><li style=\"margin-left:0in;\">Follow all Equal Housing Opportunity guidelines, local laws, and company policies</li></ul><p style=\"margin-left:0in;\"><strong>Customer Service:</strong></p><ul type=\"square\"><li style=\"margin-left:0in;\">Provide exceptional customer service to residents and prospects, addressing inquiries and resolving issues promptly.</li><li style=\"margin-left:0in;\">Assist residents with move-in and move-out procedures.</li><li style=\"margin-left:0in;\">Conduct resident satisfaction surveys and handle resident complaints professionally.</li><li style=\"margin-left:0in;\">Encourage reviews to remain relevant with our online presence&nbsp;</li></ul><p style=\"margin-left:0in;\"><strong>Administrative Duties:</strong></p><ul type=\"square\"><li style=\"margin-left:0in;\">Prepare and process leasing paperwork, including lease agreements and renewals.</li><li style=\"margin-left:0in;\">Maintain accurate records of resident interactions and leasing activities.</li><li style=\"margin-left:0in;\">Assist with marketing and advertising efforts, including social media postings and community events.</li><li style=\"margin-left:0in;\">Daily review of leads and follow ups within Yardi&nbsp;</li></ul><p style=\"margin-left:0in;\"><strong>Property Management Support:</strong></p><ul type=\"square\"><li style=\"margin-left:0in;\">Collaborate with the maintenance team to ensure timely and efficient service requests.</li><li style=\"margin-left:0in;\">Conduct property inspections and report any maintenance or safety issues.</li><li style=\"margin-left:0in;\">Assist with organizing and executing resident events and activities.</li><li style=\"margin-left:0in;\">Attend all seminars, classes, and community team meetings as instructed.</li></ul><p style=\"margin-left:0in;\"><strong>Qualifications:</strong></p><ul type=\"square\"><li style=\"margin-left:0in;\">High school diploma required.</li><li style=\"margin-left:0in;\">Previous experience in leasing, sales, or customer service roles is preferred&nbsp;</li><li style=\"margin-left:0in;\">Yardi experience preferred&nbsp;</li><li style=\"margin-left:0in;\">Strong interpersonal and communication skills.</li><li style=\"margin-left:0in;\">Excellent organizational and multitasking abilities.</li><li style=\"margin-left:0in;\">Ability to work a flexible schedule, including weekends and holidays, as needed.</li><li style=\"margin-left:0in;\">Positive attitude and a professional appearance.</li><li style=\"margin-left:0in;\">Knowledge of local rental market trends and conditions preferred&nbsp;</li><li style=\"margin-left:0in;\">Basic computer literacy&nbsp;</li><li style=\"margin-left:0in;\">Ability to speak different languages is always a plus!</li></ul><p style=\"margin-left:0in;\"><em>&nbsp;</em></p><em>ROSS Companies is an Equal Employment Opportunity Employer.</em><p><br></p></div></div></div>\n",
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