Dispatch Coordinator Customer Service (50407)

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  "detail": {
    "city": "Mayfield Heights",
    "jobId": 182176,
    "level": "",
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    "jobShift": "Afternoon",
    "jobTitle": "Dispatch Coordinator Customer Service (50407)",
    "location": "Clev Rng - Mayfield Heights - Mayfield Heights, OH 44143",
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    "description": "<p><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><u>We are Garland</u>! We design, manufacture and supply best-in-class commercial ovens, ranges, grills and countertop cooking equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Where tech meets taste&mdash;join the team keeping food service running flawlessly!</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">The Service Coordinator will be the central point of contact for customer service inquiries and service dispatch management. The ideal candidate will be responsible for handling customer support calls, creating dispatches, coordinating service calls, following up with customers and Factory Authorized Service Agent (FAS), and ensuring timely resolution of service issues with an overall average goal of &lt;16 business hours to close out non-emergency calls. Emergency calls should be closed out in &lt;8 business hours. This individual will also provide basic troubleshooting support and manage customer information in Salesforce.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><b><u><span style=\"font-size:10.0pt\">Schedule:&nbsp;Friday - Monday 12:30 PM - 11:00 PM EST</span></u></b></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><b><u><span style=\"font-size:10.0pt\">Essential Duties and Responsibilities:</span></u></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Answer Customer Support Line: Handle incoming customer service inquiries via phone, providing prompt and professional assistance.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Dispatch Service Calls (Priority and Close Within 1-2 Days depending on priority): Assign and manage service calls, prioritizing them appropriately and ensuring they are resolved within 1-2 days.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Follow Up with Customers: Ensure timely follow-up with customers to ensure satisfaction and keep them updated on service status.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Follow Up with FAS (In Assigned Region): Coordinate with Factory Authorized Service Agent (FAS) in the designated region to ensure smooth service operations.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Reassign FAS if Needed: Reassign FAS to different service calls or regions when necessary to ensure optimal service levels and efficiency.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Update Customer Account Info: Maintain and update customer account details in the system to ensure accurate and current information for service tracking.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Maintain Relationship with FAS: Cultivate positive relationships with FAS to enhance service delivery and communication.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Knowledge of Warranty Processes<br />\r\n\tA background in handling warranty information and policies is essential to making decision to dispatch a service call.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Provide Warranty Status Updates to Customers &amp; FAS: Use Salesforce to update and communicate warranty statuses to customers and FAS in a timely manner.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Basic Troubleshooting Support: Provide initial troubleshooting support to customers before dispatching service, resolving basic issues when possible.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Update Notes in a Timely Manner: Ensure service call and customer account notes are consistently updated in Salesforce for accurate tracking and reporting.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Email Monitoring and Reply: Monitor and respond to customer service inquiries via email, providing helpful and timely responses.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Manage time effectively to focus on remaining in the phone queue and available during working hours</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Consistently operate in a manner that aligns with the Company Core Values</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:48px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><b><u><span style=\"font-size:8.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">DISCLAIMER</span></span></u></b><b><span style=\"font-size:8.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">: </span></span></b><i><span style=\"font-size:8.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.&nbsp; They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified</span></span></i><span style=\"font-size:8.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">.</span></span></span></span></span></p>\r\n\r\n<p style=\"margin-left:48px\">&nbsp;</p>\r\n",
    "jobCategory": "Aftermarket (Customer Service/Technical Service)",
    "salaryRange": "$24.00 - $27.00 Hourly",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Dispatch Coordinator Customer Service (50407)\",\"identifier\":\"J12599182176\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/AD161CE13E98D26FFC30111D1DDC8EF6/jobs/182176\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=AD161CE13E98D26FFC30111D1DDC8EF6\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":24,\"maxValue\":27,\"unitText\":\"\"}},\"datePosted\":\"2026-05-19\",\"description\":\"Job DetailsJob Location: Clev Rng - Mayfield Heights - Mayfield Heights, OH 44143Position Type: Full TimeEducation Level: High School Diploma/GEDSalary Range: $24.00 - $27.00 HourlyTravel Percentage: OccasionallyJob Shift: AfternoonJob Category: Aftermarket (Customer Service/Technical Service)We are Garland! We design, manufacture and supply best-in-class commercial ovens, ranges, grills and countertop cooking equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.\\r\\n\\r\\nWhere tech meets taste&mdash;join the team keeping food service running flawlessly!\\r\\n\\r\\nThe Service Coordinator will be the central point of contact for customer service inquiries and service dispatch management. The ideal candidate will be responsible for handling customer support calls, creating dispatches, coordinating service calls, following up with customers and Factory Authorized Service Agent (FAS), and ensuring timely resolution of service issues with an overall average goal of &lt;16 business hours to close out non-emergency calls. Emergency calls should be closed out in &lt;8 business hours. This individual will also provide basic troubleshooting support and manage customer information in Salesforce.\\r\\n\\r\\nSchedule:&nbsp;Friday - Monday 12:30 PM - 11:00 PM EST\\r\\n\\r\\nEssential Duties and Responsibilities:\\r\\n\\r\\n\\r\\n\\tAnswer Customer Support Line: Handle incoming customer service inquiries via phone, providing prompt and professional assistance.\\r\\n\\tDispatch Service Calls (Priority and Close Within 1-2 Days depending on priority): Assign and manage service calls, prioritizing them appropriately and ensuring they are resolved within 1-2 days.\\r\\n\\tFollow Up with Customers: Ensure timely follow-up with customers to ensure satisfaction and keep them updated on service status.\\r\\n\\tFollow Up with FAS (In Assigned Region): Coordinate with Factory Authorized Service Agent (FAS) in the designated region to ensure smooth service operations.\\r\\n\\tReassign FAS if Needed: Reassign FAS to different service calls or regions when necessary to ensure optimal service levels and efficiency.\\r\\n\\tUpdate Customer Account Info: Maintain and update customer account details in the system to ensure accurate and current information for service tracking.\\r\\n\\tMaintain Relationship with FAS: Cultivate positive relationships with FAS to enhance service delivery and communication.\\r\\n\\tKnowledge of Warranty Processes\\r\\n\\tA background in handling warranty information and policies is essential to making decision to dispatch a service call.\\r\\n\\tProvide Warranty Status Updates to Customers &amp; FAS: Use Salesforce to update and communicate warranty statuses to customers and FAS in a timely manner.\\r\\n\\tBasic Troubleshooting Support: Provide initial troubleshooting support to customers before dispatching service, resolving basic issues when possible.\\r\\n\\tUpdate Notes in a Timely Manner: Ensure service call and customer account notes are consistently updated in Salesforce for accurate tracking and reporting.\\r\\n\\tEmail Monitoring and Reply: Monitor and respond to customer service inquiries via email, providing helpful and timely responses.\\r\\n\\tManage time effectively to focus on remaining in the phone queue and available during working hours\\r\\n\\tConsistently operate in a manner that aligns with the Company Core Values\\r\\n\\r\\n\\r\\nDISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.&nbsp; They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.\\r\\n\\r\\n&nbsp;\\r\\nQualificationsQualifications:\\r\\n\\r\\n\\r\\n\\tExperience in customer service, preferably within service coordination or support roles.\\r\\n\\tKnowledge of service dispatching and coordination processes.\\r\\n\\tFamiliarity with Salesforce or similar CRM software is a plus.\\r\\n\\tStrong communication skills, both verbal and written, with a focus on customer satisfaction.\\r\\n\\tBasic technical troubleshooting skills or a willingness to learn.\\r\\n\\tStrong organizational skills with the ability to manage multiple tasks efficiently.\\r\\n\\tAbility to work collaboratively with internal teams and external partners (FAS).\\r\\n\\tProactive and solution-oriented approach to problem-solving.\\r\\n\\tMust be located in Central or Eastern time zone\\r\\n\\r\\n\\r\\nOUR BENEFITS:\\r\\n\\r\\nWe believe that our people are one of our most valuable assets. That&rsquo;s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:\\r\\n\\r\\n\\r\\n\\tCompetitive wage\\r\\n\\tHealthcare (medical, dental, vision)\\r\\n\\t401(k) savings plan\\r\\n\\tWellness Program\\r\\n\\tSupplemental Health Plans\\r\\n\\tEmployee Assistance Program\\r\\n\\tTraining and Development\\r\\n\\tTuition Assistance\\r\\n\\tHoliday Pay opportunities\\r\\n\\tEmployee discounts\\r\\n\\tPaid Time Off (PTO)\\r\\n\\tOn-the-job training and skills development\\r\\n\\tBasic Life Insurance\\r\\n\\tLeave Program\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n**This position is open to candidates who are authorized to work and reside in the following states: Alabama, Arkansas, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina,&nbsp; North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virgina, Wisconsin or Wyoming. Due to payroll, tax, and employment law requirements, applicants must be located in one of these states at time of hire.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nFor more company information, visit www.garland-group.com\\r\\n\\r\\nCleveland Range, LLC. is an equal opportunity employer which values diversity in the workplace.&nbsp; All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n#Garland\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n#LI-Remote\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n#INDGARLANDUS\\r\\n\\r\\n&nbsp;\\r\\n\",\"responsibilities\":\"We are Garland! We design, manufacture and supply best-in-class commercial ovens, ranges, grills and countertop cooking equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.\\r\\n\\r\\nWhere tech meets taste&mdash;join the team keeping food service running flawlessly!\\r\\n\\r\\nThe Service Coordinator will be the central point of contact for customer service inquiries and service dispatch management. The ideal candidate will be responsible for handling customer support calls, creating dispatches, coordinating service calls, following up with customers and Factory Authorized Service Agent (FAS), and ensuring timely resolution of service issues with an overall average goal of &lt;16 business hours to close out non-emergency calls. Emergency calls should be closed out in &lt;8 business hours. This individual will also provide basic troubleshooting support and manage customer information in Salesforce.\\r\\n\\r\\nSchedule:&nbsp;Friday - Monday 12:30 PM - 11:00 PM EST\\r\\n\\r\\nEssential Duties and Responsibilities:\\r\\n\\r\\n\\r\\n\\tAnswer Customer Support Line: Handle incoming customer service inquiries via phone, providing prompt and professional assistance.\\r\\n\\tDispatch Service Calls (Priority and Close Within 1-2 Days depending on priority): Assign and manage service calls, prioritizing them appropriately and ensuring they are resolved within 1-2 days.\\r\\n\\tFollow Up with Customers: Ensure timely follow-up with customers to ensure satisfaction and keep them updated on service status.\\r\\n\\tFollow Up with FAS (In Assigned Region): Coordinate with Factory Authorized Service Agent (FAS) in the designated region to ensure smooth service operations.\\r\\n\\tReassign FAS if Needed: Reassign FAS to different service calls or regions when necessary to ensure optimal service levels and efficiency.\\r\\n\\tUpdate Customer Account Info: Maintain and update customer account details in the system to ensure accurate and current information for service tracking.\\r\\n\\tMaintain Relationship with FAS: Cultivate positive relationships with FAS to enhance service delivery and communication.\\r\\n\\tKnowledge of Warranty Processes\\r\\n\\tA background in handling warranty information and policies is essential to making decision to dispatch a service call.\\r\\n\\tProvide Warranty Status Updates to Customers &amp; FAS: Use Salesforce to update and communicate warranty statuses to customers and FAS in a timely manner.\\r\\n\\tBasic Troubleshooting Support: Provide initial troubleshooting support to customers before dispatching service, resolving basic issues when possible.\\r\\n\\tUpdate Notes in a Timely Manner: Ensure service call and customer account notes are consistently updated in Salesforce for accurate tracking and reporting.\\r\\n\\tEmail Monitoring and Reply: Monitor and respond to customer service inquiries via email, providing helpful and timely responses.\\r\\n\\tManage time effectively to focus on remaining in the phone queue and available during working hours\\r\\n\\tConsistently operate in a manner that aligns with the Company Core Values\\r\\n\\r\\n\\r\\nDISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.&nbsp; They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.\\r\\n\\r\\n&nbsp;\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Welbilt\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=AD161CE13E98D26FFC30111D1DDC8EF6\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"760 Beta Drive\",\"addressLocality\":\"Mayfield Heights\",\"addressRegion\":\"OH\",\"postalCode\":44143,\"addressCountry\":\"USA\"}},\"qualifications\":\"Qualifications:\\r\\n\\r\\n\\r\\n\\tExperience in customer service, preferably within service coordination or support roles.\\r\\n\\tKnowledge of service dispatching and coordination processes.\\r\\n\\tFamiliarity with Salesforce or similar CRM software is a plus.\\r\\n\\tStrong communication skills, both verbal and written, with a focus on customer satisfaction.\\r\\n\\tBasic technical troubleshooting skills or a willingness to learn.\\r\\n\\tStrong organizational skills with the ability to manage multiple tasks efficiently.\\r\\n\\tAbility to work collaboratively with internal teams and external partners (FAS).\\r\\n\\tProactive and solution-oriented approach to problem-solving.\\r\\n\\tMust be located in Central or Eastern time zone\\r\\n\\r\\n\\r\\nOUR BENEFITS:\\r\\n\\r\\nWe believe that our people are one of our most valuable assets. That&rsquo;s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:\\r\\n\\r\\n\\r\\n\\tCompetitive wage\\r\\n\\tHealthcare (medical, dental, vision)\\r\\n\\t401(k) savings plan\\r\\n\\tWellness Program\\r\\n\\tSupplemental Health Plans\\r\\n\\tEmployee Assistance Program\\r\\n\\tTraining and Development\\r\\n\\tTuition Assistance\\r\\n\\tHoliday Pay opportunities\\r\\n\\tEmployee discounts\\r\\n\\tPaid Time Off (PTO)\\r\\n\\tOn-the-job training and skills development\\r\\n\\tBasic Life Insurance\\r\\n\\tLeave Program\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n**This position is open to candidates who are authorized to work and reside in the following states: Alabama, Arkansas, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina,&nbsp; North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virgina, Wisconsin or Wyoming. Due to payroll, tax, and employment law requirements, applicants must be located in one of these states at time of hire.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nFor more company information, visit www.garland-group.com\\r\\n\\r\\nCleveland Range, LLC. is an equal opportunity employer which values diversity in the workplace.&nbsp; All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n#Garland\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n#LI-Remote\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n#INDGARLANDUS\\r\\n\\r\\n&nbsp;\\r\\n\",\"experienceRequirements\":\"Qualifications:\\r\\n\\r\\n\\r\\n\\tExperience in customer service, preferably within service coordination or support roles.\\r\\n\\tKnowledge of service dispatching and coordination processes.\\r\\n\\tFamiliarity with Salesforce or similar CRM software is a plus.\\r\\n\\tStrong communication skills, both verbal and written, with a focus on customer satisfaction.\\r\\n\\tBasic technical troubleshooting skills or a willingness to learn.\\r\\n\\tStrong organizational skills with the ability to manage multiple tasks efficiently.\\r\\n\\tAbility to work collaboratively with internal teams and external partners (FAS).\\r\\n\\tProactive and solution-oriented approach to problem-solving.\\r\\n\\tMust be located in Central or Eastern time zone\\r\\n\\r\\n\\r\\nOUR BENEFITS:\\r\\n\\r\\nWe believe that our people are one of our most valuable assets. That&rsquo;s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:\\r\\n\\r\\n\\r\\n\\tCompetitive wage\\r\\n\\tHealthcare (medical, dental, vision)\\r\\n\\t401(k) savings plan\\r\\n\\tWellness Program\\r\\n\\tSupplemental Health Plans\\r\\n\\tEmployee Assistance Program\\r\\n\\tTraining and Development\\r\\n\\tTuition Assistance\\r\\n\\tHoliday Pay opportunities\\r\\n\\tEmployee discounts\\r\\n\\tPaid Time Off (PTO)\\r\\n\\tOn-the-job training and skills development\\r\\n\\tBasic Life Insurance\\r\\n\\tLeave Program\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n**This position is open to candidates who are authorized to work and reside in the following states: Alabama, Arkansas, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina,&nbsp; North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virgina, Wisconsin or Wyoming. Due to payroll, tax, and employment law requirements, applicants must be located in one of these states at time of hire.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nFor more company information, visit www.garland-group.com\\r\\n\\r\\nCleveland Range, LLC. is an equal opportunity employer which values diversity in the workplace.&nbsp; All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n#Garland\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n#LI-Remote\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n#INDGARLANDUS\\r\\n\\r\\n&nbsp;\\r\\n\",\"industry\":\"Aftermarket (Customer Service/Technical Service)\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Afternoon\",\"educationRequirements\":\"High School Diploma/GED\"}",
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    "qualifications": "<p><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><b><u><span style=\"font-size:10.0pt\">Qualifications:</span></u></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Experience in customer service, preferably within service coordination or support roles.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Knowledge of service dispatching and coordination processes.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Familiarity with Salesforce or similar CRM software is a plus.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Strong communication skills, both verbal and written, with a focus on customer satisfaction.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Basic technical troubleshooting skills or a willingness to learn.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Strong organizational skills with the ability to manage multiple tasks efficiently.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Ability to work collaboratively with internal teams and external partners (FAS).</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Proactive and solution-oriented approach to problem-solving.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Must be located in Central or Eastern time zone</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-size:10.0pt\">OUR BENEFITS:</span></b></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">We believe that our people are one of our most valuable assets. That&rsquo;s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:</span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Competitive wage</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Healthcare (medical, dental, vision)</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">401(k) savings plan</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Wellness Program</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Supplemental Health Plans</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Employee Assistance Program</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Training and Development</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Tuition Assistance</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Holiday Pay opportunities</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Employee discounts</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Paid Time Off (PTO)</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">On-the-job training and skills development</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Basic Life Insurance</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">Leave Program</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">**This position is open to candidates who are authorized to work and reside in the following states: Alabama, Arkansas, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina,&nbsp; North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virgina, Wisconsin or Wyoming. Due to payroll, tax, and employment law requirements, applicants must be located in one of these states at time of hire.</span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">For more company information, visit www.garland-group.com</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><i><span style=\"font-size:10.0pt\">Cleveland Range, LLC. is an equal opportunity employer which values diversity in the workplace.&nbsp; All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.</span></i></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">#Garland</span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">#LI-Remote</span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\">#INDGARLANDUS</span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n",
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