Learning and Development Manager (Call Center)

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    "heading": "Learning and Development Manager (Call Center)",
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    "description_html": "<p style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><b>Learning and Development Manager Responsibilities:</b></span></span></span></p><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Consolidated Credit is seeking a <span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Learning & Development Manager</span></span></span></span></span> to lead the development of training programs that strengthen the Credit Counseling team.<br><br>This role will implement training programs that help counselors deliver empathetic and compliant financial guidance, while improving client engagement and enrollment outcomes.<br><br>Collaborating closely with Contact Center Leadership, Compliance, and Quality Assurance, the Training Manager will help ensure that individuals seeking financial assistance receive trusted, compassionate, and effective counseling that leads to meaningful financial solutions.<br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">The Learning & Development Manager is responsible for leading strategic learning and development activities in the Call Center. The L&D Manager is responsible for training from initiation through delivery. The L&D Manager must possess p</span></span>roject management skills and ability to prioritize work and handle multiple projects simultaneously. The Manager must translate organizational needs into integrated learning and development plans. Must be versed in multiple training modalities.</span></span></span></span></p><ul><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\">Content development, delivery, training administration</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Collaborate with leaders in the Call Center and spearhead the analysis, design, development, delivery, and evaluation of the training program</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Conduct regular training, needs assessments and quality audits through review of key performance metrics, quality review of work products, and feedback from team members and management</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Work closely with Compliance to ensure that the company’s training programs incorporate essential compliance components</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Responsible for management of the Learning Management System LMS and adherence to mandatory training schedules</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\">Anticipate and meet the training and development needs and contribute to talent development in the Call Center </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\">Conduct post-training lessons learned reviews</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\">Demonstrate the value and impact of learning through data analysis to measure the effectiveness and efficiency of the learning experience </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\">Coach and mentor</span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\">Administrative and other duties and responsibilities as assigned related to the stated job function</span></span></span></li></ul><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><b><span style=\"border:none 1pt;background:#FFFFFF;padding:0in;\"><span style=\"color:#000000;\">Learning and Development Manager Qualifications:</span></span></b></span></span></span></p><ul><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Bachelor's Degree in Organizational Development, Human Resources, Adult Learning, Instructional Design, or related field (preferred) </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Minimum 3+ years working in a learning and development education/training department in a call center and/or financial institution </span></span></span></span></li><li style=\"margin-left:8px;\"><font color=\"#000000\" face=\"Arial, Helvetica, sans-serif\"><span style=\"font-size:14.6667px;\">Learning and Development in a sales environment a must</span></font></li><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Proven record of training, instructional design and training facilitation experience </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\">Project management skills and ability to prioritize work and handle multiple projects simultaneously </span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\">Must have a foundational understanding of various learning theories, development tools, and instructional design approaches </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\">Strong facilitation and communication skills </span></span></span></span></li></ul><p style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><strong>Key Words: </strong>Training, Trainer, Educator, Training Facilitator, Lead Trainer, Training Assistant, Training Room, Training Material, Coach, Mentor, Learning and Development, Learning Theory, Developmental tools, Instructional Design, Training Guides, Training Work Sheets, sales training, sales training, sales development</span></span></span></span><br><br>By submitting your interest in this position, you provide your written express consent and agree that VentureTech Solutions may contact you regarding employment opportunities using autodialing, text and pre-recorded messaging for convenience via telephone, mobile device (including SMS and MMS - charges may apply depending on your carrier, not by us, messaging frequency varies; text STOP to cancel), even if your telephone number is currently listed on any internal, corporate, state or federal Do-Not-Call list. <br> </p>",
    "description_text": "Learning and Development Manager Responsibilities:\n Consolidated Credit is seeking a  Learning & Development Manager  to lead the development of training programs that strengthen the Credit Counseling team.\nThis role will implement training programs that help counselors deliver empathetic and compliant financial guidance, while improving client engagement and enrollment outcomes.\nCollaborating closely with Contact Center Leadership, Compliance, and Quality Assurance, the Training Manager will help ensure that individuals seeking financial assistance receive trusted, compassionate, and effective counseling that leads to meaningful financial solutions.\n The Learning & Development Manager is responsible for leading strategic learning and development activities in the Call Center. The L&D Manager is responsible for training from initiation through delivery. The L&D Manager must possess p roject management skills and ability to prioritize work and handle multiple projects simultaneously. The Manager must translate organizational needs into integrated learning and development plans. Must be versed in multiple training modalities.\n Content development, delivery, training administration\n Collaborate with leaders in the Call Center and spearhead the analysis, design, development, delivery, and evaluation of the training program\n Conduct regular training, needs assessments and quality audits through review of key performance metrics, quality review of work products, and feedback from team members and management\n Work closely with Compliance to ensure that the company’s training programs incorporate essential compliance components\n Responsible for management of the Learning Management System LMS and adherence to mandatory training schedules\n Anticipate and meet the training and development needs and contribute to talent development in the Call Center\n Conduct post-training lessons learned reviews\n Demonstrate the value and impact of learning through data analysis to measure the effectiveness and efficiency of the learning experience\n Coach and mentor\n Administrative and other duties and responsibilities as assigned related to the stated job function\n Learning and Development Manager Qualifications:\n Bachelor's Degree in Organizational Development, Human Resources, Adult Learning, Instructional Design, or related field (preferred)\n Minimum 3+ years working in a learning and development education/training department in a call center and/or financial institution\n Learning and Development in a sales environment a must\n Proven record of training, instructional design and training facilitation experience\n Project management skills and ability to prioritize work and handle multiple projects simultaneously\n Must have a foundational understanding of various learning theories, development tools, and instructional design approaches\n Strong facilitation and communication skills\n Key Words: Training, Trainer, Educator, Training Facilitator, Lead Trainer, Training Assistant, Training Room, Training Material, Coach, Mentor, Learning and Development, Learning Theory, Developmental tools, Instructional Design, Training Guides, Training Work Sheets, sales training, sales training, sales development\nBy submitting your interest in this position, you provide your written express consent and agree that VentureTech Solutions may contact you regarding employment opportunities using autodialing, text and pre-recorded messaging for convenience via telephone, mobile device (including SMS and MMS - charges may apply depending on your carrier, not by us, messaging frequency varies; text STOP to cancel), even if your telephone number is currently listed on any internal, corporate, state or federal Do-Not-Call list.",
    "jsonld_jobposting": {
      "url": "https://venturetechsolutions.applytojob.com/apply/pQZhOnvnQp/Learning-And-Development-Manager-Call-Center",
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      "title": "Learning and Development Manager (Call Center)",
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      "datePosted": "2026-05-15",
      "description": "<p style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><b>Learning and Development Manager Responsibilities:</b></span></span></span></p><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Consolidated Credit is seeking a <span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Learning & Development Manager</span></span></span></span></span> to lead the development of training programs that strengthen the Credit Counseling team.<br><br>This role will implement training programs that help counselors deliver empathetic and compliant financial guidance, while improving client engagement and enrollment outcomes.<br><br>Collaborating closely with Contact Center Leadership, Compliance, and Quality Assurance, the Training Manager will help ensure that individuals seeking financial assistance receive trusted, compassionate, and effective counseling that leads to meaningful financial solutions.<br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">The Learning & Development Manager is responsible for leading strategic learning and development activities in the Call Center. The L&D Manager is responsible for training from initiation through delivery. The L&D Manager must possess p</span></span>roject management skills and ability to prioritize work and handle multiple projects simultaneously. The Manager must translate organizational needs into integrated learning and development plans. Must be versed in multiple training modalities.</span></span></span></span></p><ul><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\">Content development, delivery, training administration</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Collaborate with leaders in the Call Center and spearhead the analysis, design, development, delivery, and evaluation of the training program</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Conduct regular training, needs assessments and quality audits through review of key performance metrics, quality review of work products, and feedback from team members and management</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Work closely with Compliance to ensure that the company’s training programs incorporate essential compliance components</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Responsible for management of the Learning Management System LMS and adherence to mandatory training schedules</span></span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\">Anticipate and meet the training and development needs and contribute to talent development in the Call Center </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\">Conduct post-training lessons learned reviews</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\">Demonstrate the value and impact of learning through data analysis to measure the effectiveness and efficiency of the learning experience </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\">Coach and mentor</span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\">Administrative and other duties and responsibilities as assigned related to the stated job function</span></span></span></li></ul><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><b><span style=\"border:none 1pt;background:#FFFFFF;padding:0in;\"><span style=\"color:#000000;\">Learning and Development Manager Qualifications:</span></span></b></span></span></span></p><ul><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Bachelor's Degree in Organizational Development, Human Resources, Adult Learning, Instructional Design, or related field (preferred) </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Minimum 3+ years working in a learning and development education/training department in a call center and/or financial institution </span></span></span></span></li><li style=\"margin-left:8px;\"><font color=\"#000000\" face=\"Arial, Helvetica, sans-serif\"><span style=\"font-size:14.6667px;\">Learning and Development in a sales environment a must</span></font></li><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Proven record of training, instructional design and training facilitation experience </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\">Project management skills and ability to prioritize work and handle multiple projects simultaneously </span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\">Must have a foundational understanding of various learning theories, development tools, and instructional design approaches </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\">Strong facilitation and communication skills </span></span></span></span></li></ul><p style=\"margin-left:8px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><strong>Key Words: </strong>Training, Trainer, Educator, Training Facilitator, Lead Trainer, Training Assistant, Training Room, Training Material, Coach, Mentor, Learning and Development, Learning Theory, Developmental tools, Instructional Design, Training Guides, Training Work Sheets, sales training, sales training, sales development</span></span></span></span><br><br>By submitting your interest in this position, you provide your written express consent and agree that VentureTech Solutions may contact you regarding employment opportunities using autodialing, text and pre-recorded messaging for convenience via telephone, mobile device (including SMS and MMS - charges may apply depending on your carrier, not by us, messaging frequency varies; text STOP to cancel), even if your telephone number is currently listed on any internal, corporate, state or federal Do-Not-Call list. <br> </p>",
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