Community Manager

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    "jobOpeningName": "Community Manager",
    "departmentLabel": "Creative",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "San Juan",
      "state": "Puerto Rico",
      "postalCode": "00922-1885",
      "addressCountry": "Puerto Rico"
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    "datePosted": "2026-04-20",
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    "description": "<p><span style=\"color: #181717; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">Summary/Objective:</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">The Community Manager serves as the voice, advocate, and cultural steward of our clients' brands across digital and social platforms. Sitting at the intersection of strategy and authentic human connection, this role is responsible for building vibrant, engaged online communities that drive brand affinity, foster meaningful conversations, and support the agency's broader creative and business goals. The Community Manager works closely with account, strategy, and content teams to ensure every community touchpoint reflects brand integrity and resonates with target audiences.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Essential Duties &amp; Responsibilities</span><span style=\"color: rgb(35, 38, 41); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Develop and execute community engagement strategies aligned with client brand guidelines and campaign objectives.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Manage day-to-day community interactions across social media platforms including Instagram, Facebook, X (Twitter), LinkedIn, TikTok, and emerging channels.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Monitor, moderate, and respond to comments, messages, and mentions in a timely and brand-consistent manner.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Identify trending conversations, cultural moments, and audience insights to inform content and campaign strategies.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Collaborate with creative, content, and paid media teams to ensure cohesive messaging and community alignment.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Track, analyze, and report on community KPIs including engagement rate, sentiment, growth, and share of voice.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Manage crisis communication protocols and escalate issues as appropriate to account leads.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Build and nurture relationships with brand advocates, influencers, and key community members.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Support new business pitches by providing community and audience insights.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #181717; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">Essential Functions: </span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Maintain daily presence across assigned client community channels, including weekends and holidays on a rotation basis.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Create, schedule, and publish organic social content in coordination with content calendars.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Actively listen to and distill audience signals into actionable recommendations for internal teams.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Coordinate with legal, compliance, and client stakeholders when required for message approval.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Assist in the planning and live coverage of brand events, product launches, and activations.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Maintain community guidelines and ensure adherence by community members and moderators.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #181717; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">Other Duties: </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(24, 23, 23); font-family: Arial, sans-serif; font-size: 10pt\">Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</span></p>\n<p><span style=\"color: #181717; font-family: Arial,sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: #181717; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">Supervisory Responsibility:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">This role does not carry formal direct reports at the entry to mid-level. However, the Community Manager may coordinate the work of junior social media coordinators, freelance moderators, or community interns on a project basis. </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Senior-level Community Managers may oversee a team of 2–4 community specialists across multiple client accounts.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #181717; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">Job Competencies</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Communication &amp; Empathy</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Audience Insight</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Problem Solving</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Collaboration</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Accountability</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Adaptability</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #181717; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">Preferred Education and Related Experience:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Bachelor's degree in Communications, Marketing, Journalism, Public Relations, or a related field preferred.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">2–4 years of experience in community management, social media, or digital marketing — ideally within an advertising agency or multi-client environment.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Demonstrable portfolio of community-building work or client-facing social media management.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Experience managing communities for consumer brands, CPG, retail, or lifestyle sectors is a plus.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Familiarity with influencer partnership coordination is advantageous.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #181717; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">Knowledge &amp; Critical Skills</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Proficiency in social media management tools (Sprout Social, Hootsuite, Later, or similar).</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Working knowledge of social analytics platforms (Meta Business Suite, TikTok Analytics, Brandwatch, etc.).</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Basic graphic/content creation skills; familiarity with Canva, Adobe Express, or similar tools.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Understanding of paid social mechanics and how organic community activity intersects with paid performance.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Deep understanding of platform-specific algorithms, content formats, and best practices.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Knowledge of brand safety, community moderation standards, and crisis communication frameworks.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Awareness of digital advertising regulations, FTC disclosure guidelines, and data privacy norms.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Cultural fluency and sensitivity across diverse audiences and global markets.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #181717; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">Physical Demands:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">This position is primarily sedentary; involves extended periods of computer and screen work.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ability to work flexible hours, including occasional evenings and weekends, to support campaign launches, live events, or on-call community monitoring.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Occasional travel may be required (up to 10–15%) for client events, brand activations, or agency off-sites.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Must be able to operate a computer, phone, and standard office equipment with or without reasonable accommodation.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #181717; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">Work Environment &amp; Schedule Requirements: </span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Standard workweek is Monday through Friday; however, the nature of community management requires availability and responsiveness outside standard business hours.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Fast-paced, collaborative agency environment with open-office or shared studio settings.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Regular interaction with clients, creative teams, strategists, and external partners via video calls, in-person meetings, and collaborative platforms (Slack, Asana, etc.).</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Must be comfortable managing multiple client accounts simultaneously under deadline pressure</span></li>\n</ul>",
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