Pool Supervisor

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    "requisitionDescription": "<div><div><div><p id=\"isPasted\"><br></p><p><strong><span style='font-family: \"times new roman\", serif; font-size: 18px;'>Summary</span></strong></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'>The ideal candidate should assist the Restaurant Manager&nbsp;with the management of the restaurant; to maintain high standards of food and beverage quality and service to maximize profits through outstanding customer service.</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'>&nbsp;</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'><strong>Essential Function</strong></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'>Job duties include, although are not limited to:</span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Train, supervise, counsel and discipline staff for the efficient operation of the outlets. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes. Schedule and direct staff in their work assignments.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Responsible for ensuring that restaurant complies with sanitation and safety standards for Guests and employees. Responsible for ensuring that all equipment is in working order. Visually inspects and takes corrective action to ensure that facilities in restaurant look appealing and attractive to guests. Provides guidance for improvement and implements Necessary adjustments. Oversees work orders to ensure repairs and maintenance of facility are completed on a timely basis.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Manages and monitors product quality and guest satisfaction in restaurant. Responsible for ensuring that food quality is consistent, appealing, and prepared to guest specifications. Moves throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met. Verifies temperatures, judges appearance and taste of products, and checks preparation methods to determine quality. Provides guidance for improvement and implements necessary adjustments. Interacts with guests to obtain feedback on quality of service and food in outlet. Investigates and resolves guest complaints in a timely manner.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Documents inventory forecast usage and monitors supply so that restaurants are stocked with linen, glassware, silverware, china, condiments and other items necessary to provide appropriate customer service. Oversees set up of dining and service areas.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Regularly review and evaluate the degree of customer satisfaction of breakfast, room service and barista; recommend new marketing and/or operational policies and procedures when necessary to keep up with demand and market changes; investigate and resolve food quality and service complaints. Interact positively with customers.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Responsible for ensuring compliance with all The Boca Raton Hotels policies and procedures that relate to breakfast, room service and barista as well as all local, state and federal laws and regulations; responsible for ensuring cleanliness and proper sanitation of all work and service areas.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Participate in the development, implementation and marketing of new and creative menus; promote the cross-selling of other hotel outlets and The Boca Raton hotels.</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'>&nbsp;</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'><strong>Internal Relationships</strong></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'>Reports to the Pool Manager.</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'>&nbsp;</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'><strong>External Relationships</strong></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'>Has regular contact with guests and members</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'>&nbsp;</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'><strong>Qualifications</strong></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Thorough knowledge of room service operations including foods, beverage, supervisory aspects, service techniques, and guest interaction.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Knowledge of beverage operations and wines.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Strong mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statements.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Ability to work under pressure and deal with stressful situations during busy periods.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Ability to access and accurately input information using a moderately complex computer system.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Interpersonal skills to provide overall guest satisfaction.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Assist the General Manager in building and managing a team of FOH and BOH team members.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Implement, oversee, and maintain all company policies and procedures</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Create a positive company culture of a commitment to excellence</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Ability to create a forecast and budget for all controllable costs</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Maintain standards according to DOH, fire safety, and employment regulations</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'>&nbsp;</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'><strong>Education/Experience Requirements</strong></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 18px;'>High School graduate or equivalent required. &nbsp; Four-year college degree preferred.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>At least one year experience in related field preferred.&nbsp;</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Food Service Sanitation certification. Alcohol Service permit (if state required). CPR certification preferred.</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Proven team player willing to roll up your sleeves - a good leader should be willing and able to do whatever he or she asks of their team!&nbsp;</li><li style='font-family: \"times new roman\", serif; font-size: 18px;'>Must exemplify the highest standards in honesty, integrity, humility and leadership</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'>&nbsp;</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'><strong><u>Physical Requirements<br></u></strong></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 18px;'>Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.<strong><u><br></u></strong><br></span><em><span style='font-family: \"times new roman\", serif; font-size: 18px;'>In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.</span></em></p></div></div></div>\n",
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