Customer Data Lead

CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients. Why us? 🌍 CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world’s top financial institutions globally. 🚀 In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. We’re a fast-paced, high-performing team that thrives on pushing boundaries—continuously evolving our products, services, and operations. At CUBE, we don’t just keep up we stay ahead. 🌱 We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our “make it happen” culture empowers you to take ownership of your career and accelerate your personal and professional development from day one. 🌐 With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success. 💡 We were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting-edge technology. At CUBE, You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance. Role Mission: We are looking for a Customer Data Lead to join our North American team in Toronto and take ownership of client-specific data operations. In this role, you’ll ensure our customers receive best-in-class data services—whether it's regulatory content feeds, bespoke reporting, or integration support. This is a pivotal role that bridges the gap between our world-class regulatory data capabilities and enterprise client outcomes. Key Responsibilities: Data Service Delivery & Ownership Own end-to-end delivery of CUBE’s customer-specific data services in North America. Ensure regulatory data feeds, exports, and custom content mappings are delivered accurately, on time, and to specification. Maintain a deep understanding of CUBE’s regulatory content architecture and platform capabilities. Operational Excellence Manage SLAs, delivery milestones, and data quality controls for assigned customers. Develop and maintain documentation for customer data processes and mappings. Identify opportunities to improve efficiency through automation and standardization. Cross-Team Coordination Partner with our Customer Delivery team to support onboarding and ongoing delivery needs. Work closely with Product, Engineering, and Content Operations to troubleshoot and resolve client-specific data requests. Influence internal roadmaps by feeding back client data requirements and patterns. Leadership & Strategy Define and track metrics for customer data delivery success, quality, and satisfaction. Contribute to the evolution of the global Customer Data Services model within CUBE. Required Skills & Experience Strong hands-on experience with Microsoft SQL Server (T-SQL, stored procedures, query optimisation) Experience working with ETL pipelines , ideally using SSIS (SQL Server Integration Services) or similar tools 5+ years in a client-facing data delivery, analytics, or operations role within SaaS or data/RegTech companies. 2+ years overseeing data delivery or implementation project(s). Strong technical fluency in data manipulation (SQL, Excel, APIs) and data validation practices. Familiarity with regulatory data, legal tech, or compliance platforms is a strong asset. Preferred Attributes You bring structure and rigor to complex delivery projects. You think like a customer and act like an owner. You thrive in ambiguity and are comfortable scaling new processes. You have excellent communication and documentation skills. Interested? If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE.​ CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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