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Manager, CSM (SMB)

ParentSquare · Remote (United States), United States · Remote · Active · $85,000–$105,000 / year · Rippling ATS

Job facts

FieldValue
CompanyParentSquare
TitleManager, CSM (SMB)
Normalized title-
Department / teamCustomer Success
LocationUnited States
Work modelRemote / Remote
Employment typeFull Time
Salary$85,000–$105,000 / year
Statusactive
ATS providerRippling ATS
Posted / first seen2026-03-19 / 2026-05-29
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from ParentSquare.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Department jobsActive postings in Customer Success.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyParentSquare
Sourceb18df0db-7587-4dbe-9a32-c072b7390531
ATS providerRippling ATS

Description

company ParentSquare is a rapidly growing Santa Barbara-based company that’s changing the way schools and parents communicate every day. Sound simple? We strive to keep it that way! Our mission is to give schools the power to incredibly enhance family engagement for all students. ParentSquare and RemindHub, our flagship products, serve over 22 million students and drive our mission by providing unified communications tools -forms, sign ups, payments, RSVPs, direct messaging, language translations, chat and more. Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use platform for direct communication between teachers and families. And our latest innovation, SmartSites, offers state-of-the-art websites for school districts, enhancing their online presence and accessibility. We are not just creating a product; we are creating empowered educators and engaged parents to improve the lives of all students. We are passionate advocates for our customers and for our employees and we invite you to join us on this exciting journey. role Who we’re looking for: As the Manager of Customer Success for our SMB segment, you will own the strategy and execution for over 6,000 districts nationwide. This is a high-impact leadership role focused on building a world-class "1:many" digital-first engagement mode l . You will design the playbooks that ensure our smallest customers receive the right touchpoints at the right time to drive massive adoption, retention, and expansion. You’ll lead a dedicated team of SMB CSMs, balancing automated workflows with high-value human intervention to scale ParentSquare’s footprint in the SMB market. What You'll Do: Architect the Scaled Journey: Design and refine a digital-first customer journey that blends automated triggers, live workshops, and community-led programming. Drive Growth Metrics: Take full accountability for retention, health scores, and expansion revenue across the SMB portfolio. Lead & Coach: Manage a team of four CSMs, coaching them to execute at scale while maintaining a high standard for customer outcomes. Operationalize Success: Partner with CS Ops and Marketing to build repeatable playbooks and automated touchpoints that identify risk early and surface expansion signals. Data-Driven Iteration: Use product usage and engagement data to continuously "A/B test" our success motions and improve efficiency. Cross-Functional Influence: Collaborate with Product and Sales to ensure the SMB voice is heard and that our digital-first motions align with the overall company roadmap. Our ideal candidate will have the following: 3+ years of experience in Customer Success or Account Management within a SaaS environment, preferably with direct SMB experience 2+ years of people leadership experience, with a track record of coaching and developing high-performing CSMs. Proven success managing or designing programs for a high-volume book of business while consistently driving customer health and retention metrics. Experience building and executing 1:many engagement strategies, including automation, digital campaigns, webinars, and office hours. Strong understanding of customer journey mapping and lifecycle management. Comfort using customer data and usage signals to prioritize outreach and proactively manage risk. A strategic mindset balanced with operational rigor, you can design the system and ensure it runs. Exceptional cross-functional collaboration skills and the ability to influence across teams. Most importantly, you’re someone who shares in our passion for improving the lives of students through communication. The perks of working for us are great! You’ll get your foot in the door as our company continues to grow. We’re big believers in work-life balance and provide: Employer-paid health insurance (including dependent coverage) An employer-matched 401K retirement savings program from day 1 Paid Parental Leave Stock options Health + wellness reimbursements PTO that increases each year 16 paid holidays, including your birthday! As a fully remote team, we’ll make sure you have all the tools and equipment you need to make your home office a place where you can thrive. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to maintaining a drug-free workplace in compliance with applicable state laws.

Full job record

Job IDf2e9adc23f039e0040c862d91359e66599bfb5b2
Org ID06e0c03e-a1c1-4558-b38f-2ad9e31045c0
Source IDb18df0db-7587-4dbe-9a32-c072b7390531
Board IDb18df0db-7587-4dbe-9a32-c072b7390531
Providerrippling
Provider Job Key77432fd7-a6a6-4c0c-90e2-d38227eeb7ea
TitleManager, CSM (SMB)
Normalized Title—
Statusactive
Activeyes
Location TextRemote (United States), United States
DepartmentCustomer Success
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
Region—
City—
Salary RawUSD 85000-105000 YEAR
Salary Min85,000
Salary Max105,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://ats.rippling.com/parentsquare/jobs/77432fd7-a6a6-4c0c-90e2-d38227eeb7ea
Apply URLhttps://ats.rippling.com/parentsquare/jobs/77432fd7-a6a6-4c0c-90e2-d38227eeb7ea
First Seen At2026-05-29 07:15:32Z
Last Seen At2026-06-06 08:45:15Z
Last Checked At2026-06-06 08:45:15Z
Last Changed At2026-06-06 08:45:15Z
Inactive At—
Source Posted At2026-03-19 20:33:51Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=parentsquare/date=2026-06-06/2026-06-06T08-45-14-138Z-2c6ef5c70b8b54279b2146e6781ee87f3f1de488fd6148f56807a345f44d51d7.json
Event Fields
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  "last_changed_at": "2026-06-06T08:45:15.008Z",
  "active_status": "active"
}
Parsed Structured
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Extensions
{}
Native Structured
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    "description": {
      "role": "<meta><h4 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:13pt;font-weight:600;letter-spacing:0px;margin-top:12px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"color:rgb(157,188,99);white-space:pre-wrap;\">Who we’re looking for:</strong></b></h4><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">As the </span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Manager of Customer Success</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> for our SMB segment, you will own the strategy and execution for over 6,000 districts nationwide. This is a high-impact leadership role focused on building a world-class \"1:many\" digital-first engagement mode</span><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">l</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">. You will design the playbooks that ensure our smallest customers receive the right touchpoints at the right time to drive massive adoption, retention, and expansion.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">You’ll lead a dedicated team of SMB CSMs, balancing automated workflows with high-value human intervention to scale ParentSquare’s footprint in the SMB market.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><h4 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:13pt;font-weight:600;letter-spacing:0px;margin-top:12px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"color:rgb(157,188,99);white-space:pre-wrap;\">What You'll Do: </strong></b></h4><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Architect the Scaled Journey:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> Design and refine a digital-first customer journey that blends automated triggers, live workshops, and community-led programming.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Drive Growth Metrics:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> Take full accountability for retention, health scores, and expansion revenue across the SMB portfolio.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Lead &amp; Coach:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> Manage a team of four CSMs, coaching them to execute at scale while maintaining a high standard for customer outcomes.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Operationalize Success:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> Partner with CS Ops and Marketing to build repeatable playbooks and automated touchpoints that identify risk early and surface expansion signals.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Data-Driven Iteration:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> Use product usage and engagement data to continuously \"A/B test\" our success motions and improve efficiency.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Cross-Functional Influence:</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\"> Collaborate with Product and Sales to ensure the SMB voice is heard and that our digital-first motions align with the overall company roadmap.</span></p><h4 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:13pt;font-weight:600;letter-spacing:0px;margin-top:12px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"color:rgb(157,188,99);white-space:pre-wrap;\">Our ideal candidate will have the following:</strong></b></h4><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">3+ years of experience in Customer Success or Account Management within a SaaS environment, preferably with direct SMB experience&nbsp;</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">2+ years of people leadership experience, with a track record of coaching and developing high-performing CSMs.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Proven success managing or designing programs for a high-volume book of business while consistently driving customer health and retention metrics.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Experience building and executing 1:many engagement strategies, including automation, digital campaigns, webinars, and office hours.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Strong understanding of customer journey mapping and lifecycle management.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Comfort using customer data and usage signals to prioritize outreach and proactively manage risk.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">A strategic mindset balanced with operational rigor, you can design the system and ensure it runs.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Exceptional cross-functional collaboration skills and the ability to influence across teams.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Most importantly, you’re someone who shares in our passion for improving the lives of students through communication.&nbsp;</span></p><h4 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:13pt;font-weight:600;letter-spacing:0px;margin-top:12px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"color:rgb(157,188,99);white-space:pre-wrap;\">The perks of working for us are great!&nbsp;</strong></b></h4><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">You’ll get your foot in the door as our company continues to grow. We’re big believers in work-life balance and provide:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Employer-paid health insurance (including dependent coverage)</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">An employer-matched 401K retirement savings program from day 1&nbsp;</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Paid Parental Leave</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Stock options</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Health + wellness reimbursements</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">PTO that increases each year</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">16 paid holidays, including your birthday!&nbsp;</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">As a fully remote team, we’ll make sure you have all the tools and equipment you need to make your home office a place where you can thrive.&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. </span><span style=\"white-space:pre-wrap;\">We are committed to maintaining a drug-free workplace in compliance with applicable state laws.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:center;\"><br></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">ParentSquare is a rapidly growing Santa Barbara-based company that’s changing the way schools and parents communicate every day. Sound simple? We strive to keep it that way! Our mission is to give schools the power to incredibly enhance family engagement for all students. ParentSquare and RemindHub, our flagship products, serve over 22 million students and drive our mission by providing unified communications tools -forms, sign ups, payments, RSVPs, direct messaging, language translations, chat and more. Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use platform for direct communication between teachers and families. And our latest innovation, SmartSites, offers state-of-the-art websites for school districts, enhancing their online presence and accessibility.&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">We are not just creating a product; we are creating empowered educators and engaged parents to improve the lives of all students.&nbsp; We are passionate advocates for our&nbsp; customers and for our employees and we invite you to join us on this exciting journey. </span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>"
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  "detail_meta": {
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}
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GET https://api.bluedoor.sh/job-postings/v1/jobs/f2e9adc23f039e0040c862d91359e66599bfb5b2?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/06e0c03e-a1c1-4558-b38f-2ad9e31045c0JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/b18df0db-7587-4dbe-9a32-c072b7390531JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/f2e9adc23f039e0040c862d91359e66599bfb5b2/eventsJSON

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