Field Service Engineer (Mid Level)

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      "legalNotice": "<meta name=\"rteConfig\" content=\"{&quot;version&quot;:&quot;0.354.0&quot;,&quot;producedBy&quot;:&quot;block&quot;,&quot;themeName&quot;:&quot;berry&quot;}\"><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">All information submitted in this questionnaire is provided voluntarily and will be used exclusively for technical assessment and application review. RheoSense, Inc. makes no warranties, express or implied, regarding the suitability of any recommendations based on the information provided. By submitting this form, you acknowledge that the accuracy and completeness of the information are your responsibility. Unauthorized use, disclosure, or duplication of this document is prohibited.</span></p>",
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      "role": "<meta><hr><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"white-space:pre-wrap;\">Position:&nbsp;</strong></b><span style=\"white-space:pre-wrap;\">&nbsp;Field Service Engineer (Mid Level)</span><br><b><strong style=\"white-space:pre-wrap;\">Corporate Office:&nbsp;</strong></b><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:10pt;white-space:pre-wrap;\">San Ramon, California&nbsp;</span><br><b><strong style=\"white-space:pre-wrap;\">Relocation Assistance:&nbsp;&nbsp;</strong></b><span style=\"font-size:10pt;white-space:pre-wrap;\">No (Local Candidates Are Encouraged to Apply and Will Be Given Preference)</span><br><b><strong style=\"white-space:pre-wrap;\">Closing:&nbsp;&nbsp;</strong></b><span style=\"font-size:10pt;white-space:pre-wrap;\">Continuous Recruitment.&nbsp;We are accepting and reviewing all qualified applicants who meet the minimum requirements which are listed in this announcement for consideration on an ongoing basis.</span><br><b><strong style=\"white-space:pre-wrap;\">Application Screening Process:</strong></b><span style=\"white-space:pre-wrap;\">&nbsp; </span><span style=\"font-size:10pt;white-space:pre-wrap;\">Your application will not be considered if you fail to meet the minimum qualifications listed below or do not submit a detailed cover letter and resume as required for the application screening process.</span><br><b><strong style=\"white-space:pre-wrap;\">Salary:&nbsp;</strong></b><span style=\"white-space:pre-wrap;\">$85,000–$100,000 base salary, plus eligibility for performance‑based bonus.  </span><i><em style=\"font-size:10pt;white-space:pre-wrap;\">The successful candidate's starting base will be determined based on permissible, non-discriminatory factors such as skills, experience, and&nbsp;geographic location.&nbsp;&nbsp;It is not typical for an individual to be hired at or near the top of the base range for this role.&nbsp;&nbsp;</em></i><br><b><strong style=\"white-space:pre-wrap;\">Who You Are</strong></b><br><span style=\"white-space:pre-wrap;\">You are a skilled, hands‑on Field Service Engineer who thrives in a fast‑moving scientific‑instrumentation environment. You’re comfortable diagnosing issues on precision instruments, supporting customers in the field, and collaborating with internal teams. You bring professionalism, calmness under pressure, and a strong service‑first mindset.</span><br><b><strong style=\"white-space:pre-wrap;\">Job Responsibilities and Expectations</strong></b><br><i><em style=\"font-size:10pt;white-space:pre-wrap;\">This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.</em></i></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Perform instrument installations, calibrations, preventive maintenance, and onsite/remote troubleshooting.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Resolve customer issues efficiently while maintaining clear communication, professionalism, and a focus on minimizing downtime.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Maintain accurate service records, reports, and documentation for all service activities.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Follow established service procedures, technical standards, and safety protocols.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Support coordination of spare parts, RMAs, and service‑related logistics.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Collaborate with Operations to ensure smooth repairs, replacements, and instrument shipments.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Communicate field issues, product feedback, and reliability trends to Engineering.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Partner with Applications Science and Sales during customer evaluations, demos, and post‑installation support.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Provide input on product improvements based on field performance and customer experience.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Build and maintain strong customer relationships through responsive, high‑quality service.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Uphold company policies, safety standards, and proper instrument‑handling practices.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Perform additional duties as assigned to support team and company objectives.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"white-space:pre-wrap;\">Minimum Qualifications</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">3–5 years of experience in field service engineering, ideally with scientific or analytical instruments.</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Strong troubleshooting skills in electromechanical systems, sensors, and precision instrumentation.</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Excellent communication and customer‑facing skills.</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ability to travel domestically and internationally as required.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"white-space:pre-wrap;\">Preferred Qualifications</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Experience with viscometers, rheometers, or other fluid‑characterization instruments.</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Background in mechanical engineering, electrical engineering, physics, or related technical fields.</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Experience in a small‑company environment where flexibility and hands‑on work are essential.</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Familiarity with CRM or service management systems.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"white-space:pre-wrap;\">Physical Requirements</strong></b><br><i><em style=\"font-size:10pt;white-space:pre-wrap;\">These physical requirements are not exhaustive, and additional job-related physical requirements may be added to these on an as-needed basis.</em></i></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ability to remain in a stationary position for extended periods while working at a computer or in meetings.</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ability to operate a computer, keyboard, mouse, and standard office equipment.</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ability to move within office and lab environments for instrument handling or collaboration.</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ability to occasionally lift, carry, or move equipment or materials up to 50 lbs.</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ability to travel for onsite service visits, installations, and customer support.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">What We Offer</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">At RheoSense, you can build an excellent job that grows into a meaningful and rewarding career. Our comprehensive benefits and workplace culture include:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Financial stability through competitive compensation, performance incentives, and retirement plans</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Training and professional development to support long‑term career growth</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Health and welfare benefits, including medical, dental, vision, life insurance, and wellness programs</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Paid Time Off (PTO) to support work–life balance</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Paid parental leave for both maternity and paternity</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">401(k) retirement savings plan with a company match of up to 4%</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">Employee stock ownership (ISO) opportunities</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">A collaborative, creative, inclusive, and engaging team environment</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><i><b><strong style=\"font-size:10pt;font-style:italic;white-space:pre-wrap;\">RheoSense is an equal‑opportunity employer and is committed to maintaining a diverse and inclusive workplace.</strong></b></i></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About RheoSense, Inc.</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"white-space:pre-wrap;\">RheoSense, Inc. (RheoSense)</strong></b><span style=\"white-space:pre-wrap;\"> </span><span style=\"font-size:10pt;white-space:pre-wrap;\">is a leading scientific instrumentation company specializing in high‑precision microfluidic viscosity measurement technology. Our innovative VROC® platform is trusted by researchers, engineers, and scientists across biotechnology, pharmaceuticals, materials science, and advanced manufacturing.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">We are committed to delivering accurate, reliable, and user‑friendly measurement solutions that empower our customers to accelerate discovery, improve product performance, and drive scientific advancement.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:6pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">At RheoSense, we foster a collaborative, fast‑moving environment where innovation, continuous improvement, and customer focus guide everything we do. As we continue to grow, we’re looking for talented individuals who are excited to contribute to cutting‑edge technology and make a meaningful impact in the scientific community.</span></p>"
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