Low Voltage Field Operations Manager

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    "heading": "Low Voltage Field Operations Manager",
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    "description_html": "<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><u><strong>Company Overview</strong></u><br>Our client is an IT and Voltage Services provider with expertise in deep niche education, real estate, and construction markets. They lead with integrity and transparency, while offering innovative solutions and excellent customer-focused experience.     </span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><u><strong>Position Overview</strong></u><br>Our client is currently seeking an experienced Field Operations Manager to lead and develop our Low Voltage field technicians. This role requires an understanding of low voltage systems (CCTV, access control, AV, networking, etc.) and the ability to manage and lead a team of people to technical excellence.  </span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">As the senior technical authority in the field, you will be responsible for training, coaching, and elevating our technicians while ensuring all installations meet company standards. You will serve as the primary resource for technical guidance and escalation, helping to build a more capable, confident, and consistent field team. </span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Office Location: </strong>Lakewood, NJ <br><strong>Schedule:</strong> This is an in-person, full-time exempt position. Employees are expected to manage their schedules to fulfill role responsibilities and company needs, including travel to sites and off-hours support when necessary. <br><strong>Salary: </strong>$150,000+ annually <br><strong>Benefits: </strong>Health, Dental, Vision, 401(k), PTO </span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><u><strong>Key Responsibilities </strong></u></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Team Leadership & Development </strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Lead, coach, and mentor field technicians to improve performance and confidence </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Conduct regular one-on-one meetings focused on growth and development </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Support hiring, onboarding, and ongoing technician evaluations </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Create clear career paths and progression opportunities for field staff </span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Training & Technical Excellence </strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Develop and deliver ongoing training programs for technicians </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Improve both technical and communication skillsets across the team </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Identify skill gaps and implement targeted development plans </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ensure technicians are equipped to execute work to company standards </span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Quality Standards & Field Audits </strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Establish, enforce, and continuously improve installation standards </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Conduct field audits and site visits to ensure consistency and quality </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Reduce repeat issues by addressing root causes and reinforcing best practices </span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Technical Leadership & Escalation </strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Serve as the final escalation point for complex technical issues </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide hands-on coaching in the field when needed </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Drive faster resolution of technical challenges across projects </span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Team Alignment & Performance </strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Lead quarterly team meetings focused on performance, alignment, and growth </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Promote accountability and consistency across all field operations </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Strengthen collaboration between field technicians, Project Managers, and leadership </span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><u><strong>Qualifications</strong></u></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Experience </strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">3–5+ years of experience in the Low Voltage industry </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Previous experience leading, mentoring, or training field technicians </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience working on commercial low voltage installations </span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Technical Knowledge </strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Strong understanding of low voltage systems (CCTV, access control, structured cabling, AV, networking) </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to troubleshoot and resolve complex technical issues in the field </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Deep knowledge of installation standards and best practices </span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Leadership & Coaching Skills </strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Proven ability to develop and elevate team performance </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Strong mentoring and coaching capabilities </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to identify and close skill gaps across a team </span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Communication Skills </strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Clear and professional communication with technicians, leadership, and cross-functional teams </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to provide constructive feedback and guidance in real time </span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Soft Skills </strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Strong organizational and people leadership skills </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to thrive in a fast-paced, evolving environment </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Proactive problem-solving mindset </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Adaptability and strong decision-making ability </span></span></li></ul><p></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Compensation </strong><br>The published salary range is used as a guide to provide prospective candidates with a level of compensation that is competitive with today’s market. The salary range for this position is a good faith estimate that allows for flexibility to align with various levels of experience, education, and performance.   </span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>EEO Statement </strong><br>Topaz HR is an Equal Opportunity Employer, and we do not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other status protected by applicable law. We value and are committed to creating an inclusive environment for all employees.  </span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Please Note:</strong> Topaz HR is conducting this search on behalf of one of our clients. The employer's name will be disclosed during the interview process, and all hiring decisions will be made directly by the client. </span></span></p>",
    "description_text": "Company Overview\nOur client is an IT and Voltage Services provider with expertise in deep niche education, real estate, and construction markets. They lead with integrity and transparency, while offering innovative solutions and excellent customer-focused experience.\n Position Overview\nOur client is currently seeking an experienced Field Operations Manager to lead and develop our Low Voltage field technicians. This role requires an understanding of low voltage systems (CCTV, access control, AV, networking, etc.) and the ability to manage and lead a team of people to technical excellence.\n As the senior technical authority in the field, you will be responsible for training, coaching, and elevating our technicians while ensuring all installations meet company standards. You will serve as the primary resource for technical guidance and escalation, helping to build a more capable, confident, and consistent field team.\n Office Location:  Lakewood, NJ\n Schedule:  This is an in-person, full-time exempt position. Employees are expected to manage their schedules to fulfill role responsibilities and company needs, including travel to sites and off-hours support when necessary.\n Salary:  $150,000+ annually\n Benefits:  Health, Dental, Vision, 401(k), PTO\n Key Responsibilities\n Team Leadership & Development\n Lead, coach, and mentor field technicians to improve performance and confidence\n Conduct regular one-on-one meetings focused on growth and development\n Support hiring, onboarding, and ongoing technician evaluations\n Create clear career paths and progression opportunities for field staff\n Training & Technical Excellence\n Develop and deliver ongoing training programs for technicians\n Improve both technical and communication skillsets across the team\n Identify skill gaps and implement targeted development plans\n Ensure technicians are equipped to execute work to company standards\n Quality Standards & Field Audits\n Establish, enforce, and continuously improve installation standards\n Conduct field audits and site visits to ensure consistency and quality\n Reduce repeat issues by addressing root causes and reinforcing best practices\n Technical Leadership & Escalation\n Serve as the final escalation point for complex technical issues\n Provide hands-on coaching in the field when needed\n Drive faster resolution of technical challenges across projects\n Team Alignment & Performance\n Lead quarterly team meetings focused on performance, alignment, and growth\n Promote accountability and consistency across all field operations\n Strengthen collaboration between field technicians, Project Managers, and leadership\n Qualifications\n Experience\n 3–5+ years of experience in the Low Voltage industry\n Previous experience leading, mentoring, or training field technicians\n Experience working on commercial low voltage installations\n Technical Knowledge\n Strong understanding of low voltage systems (CCTV, access control, structured cabling, AV, networking)\n Ability to troubleshoot and resolve complex technical issues in the field\n Deep knowledge of installation standards and best practices\n Leadership & Coaching Skills\n Proven ability to develop and elevate team performance\n Strong mentoring and coaching capabilities\n Ability to identify and close skill gaps across a team\n Communication Skills\n Clear and professional communication with technicians, leadership, and cross-functional teams\n Ability to provide constructive feedback and guidance in real time\n Soft Skills\n Strong organizational and people leadership skills\n Ability to thrive in a fast-paced, evolving environment\n Proactive problem-solving mindset\n Adaptability and strong decision-making ability\n Compensation\nThe published salary range is used as a guide to provide prospective candidates with a level of compensation that is competitive with today’s market. The salary range for this position is a good faith estimate that allows for flexibility to align with various levels of experience, education, and performance.\n EEO Statement\nTopaz HR is an Equal Opportunity Employer, and we do not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other status protected by applicable law. We value and are committed to creating an inclusive environment for all employees.\n Please Note:  Topaz HR is conducting this search on behalf of one of our clients. The employer's name will be disclosed during the interview process, and all hiring decisions will be made directly by the client.",
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      "description": "<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><u><strong>Company Overview</strong></u><br>Our client is an IT and Voltage Services provider with expertise in deep niche education, real estate, and construction markets. They lead with integrity and transparency, while offering innovative solutions and excellent customer-focused experience.     </span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><u><strong>Position Overview</strong></u><br>Our client is currently seeking an experienced Field Operations Manager to lead and develop our Low Voltage field technicians. This role requires an understanding of low voltage systems (CCTV, access control, AV, networking, etc.) and the ability to manage and lead a team of people to technical excellence.  </span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">As the senior technical authority in the field, you will be responsible for training, coaching, and elevating our technicians while ensuring all installations meet company standards. You will serve as the primary resource for technical guidance and escalation, helping to build a more capable, confident, and consistent field team. </span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Office Location: </strong>Lakewood, NJ <br><strong>Schedule:</strong> This is an in-person, full-time exempt position. Employees are expected to manage their schedules to fulfill role responsibilities and company needs, including travel to sites and off-hours support when necessary. <br><strong>Salary: </strong>$150,000+ annually <br><strong>Benefits: </strong>Health, Dental, Vision, 401(k), PTO </span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><u><strong>Key Responsibilities </strong></u></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Team Leadership & Development </strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Lead, coach, and mentor field technicians to improve performance and confidence </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Conduct regular one-on-one meetings focused on growth and development </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Support hiring, onboarding, and ongoing technician evaluations </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Create clear career paths and progression opportunities for field staff </span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Training & Technical Excellence </strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Develop and deliver ongoing training programs for technicians </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Improve both technical and communication skillsets across the team </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Identify skill gaps and implement targeted development plans </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ensure technicians are equipped to execute work to company standards </span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Quality Standards & Field Audits </strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Establish, enforce, and continuously improve installation standards </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Conduct field audits and site visits to ensure consistency and quality </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Reduce repeat issues by addressing root causes and reinforcing best practices </span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Technical Leadership & Escalation </strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Serve as the final escalation point for complex technical issues </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide hands-on coaching in the field when needed </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Drive faster resolution of technical challenges across projects </span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Team Alignment & Performance </strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Lead quarterly team meetings focused on performance, alignment, and growth </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Promote accountability and consistency across all field operations </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Strengthen collaboration between field technicians, Project Managers, and leadership </span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><u><strong>Qualifications</strong></u></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Experience </strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">3–5+ years of experience in the Low Voltage industry </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Previous experience leading, mentoring, or training field technicians </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience working on commercial low voltage installations </span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Technical Knowledge </strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Strong understanding of low voltage systems (CCTV, access control, structured cabling, AV, networking) </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to troubleshoot and resolve complex technical issues in the field </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Deep knowledge of installation standards and best practices </span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Leadership & Coaching Skills </strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Proven ability to develop and elevate team performance </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Strong mentoring and coaching capabilities </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to identify and close skill gaps across a team </span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Communication Skills </strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Clear and professional communication with technicians, leadership, and cross-functional teams </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to provide constructive feedback and guidance in real time </span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Soft Skills </strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Strong organizational and people leadership skills </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to thrive in a fast-paced, evolving environment </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Proactive problem-solving mindset </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Adaptability and strong decision-making ability </span></span></li></ul><p></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Compensation </strong><br>The published salary range is used as a guide to provide prospective candidates with a level of compensation that is competitive with today’s market. The salary range for this position is a good faith estimate that allows for flexibility to align with various levels of experience, education, and performance.   </span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>EEO Statement </strong><br>Topaz HR is an Equal Opportunity Employer, and we do not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other status protected by applicable law. We value and are committed to creating an inclusive environment for all employees.  </span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Please Note:</strong> Topaz HR is conducting this search on behalf of one of our clients. The employer's name will be disclosed during the interview process, and all hiring decisions will be made directly by the client. </span></span></p>",
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