COMMUNICATIONS SPECIALIST

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    "requisitionDescription": "<div><div><div><p id=\"isPasted\"><strong>JOB SUMMARY:</strong></p><p>This position is responsible for remotely monitoring all camera feeds from gate cameras and utilizing a telephone, radios, computers or speaker phone to ensure efficient gate operations and support in conjunction with other Community Watch departmental responsibilities (i.e., Dispatch, Patrol and Gate Attendants).&nbsp;</p><p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES:</strong>&nbsp;</p><p><strong>Gates</strong></p><ul type=\"disc\"><li>Utilizing a telephone or speaker phone answers all incoming calls to:<ul type=\"circle\"><li>Assist Residents and guests with questions and directions.</li><li>Instruct drivers and bicyclists in the proper use of gate cards.</li></ul></li><li>Remotely operates gates via computer or phone as directed by supervisors or drivers as needed.&nbsp;</li><li>Remotely opens staffed and un-staffed gates for residents and visitors.&nbsp;</li><li>Remotely provides security for the RV lots using a computer database to verify and validate requests for entry.&nbsp;</li><li>Utilize 2-way radio when assisting drivers and/or supervisors.</li><li>Utilize computer to manipulate camera views when necessary.&nbsp;</li></ul><p><strong>Reporting</strong></p><ul type=\"disc\"><li>Reports to Dispatch any accident and/or incident visually observed in viewing security screens to have occurred at a gate.</li><li>Reports all suspicious activity and/or people observed while on shift in a timely manner to Dispatch and their Supervisor so that appropriate law enforcement may be notified.</li><li>Views security screens and report broken or malfunctioning gates immediately to Dispatch and Supervisors, and (remotely) manually disarm to open position if able.</li><li>Record video evidence captured of an incident involving a gate or in the area of the gate for investigative use by officials from law enforcement, Risk Management, or District Property Management.</li><li>Initiate an incident report any time that a gate is hit or damaged and forward report to Supervisor.</li><li>Coordinates gate issues with dispatchers, drivers and Supervisors..</li><li>Keep a log of visitors to Hickory Head Hammock.</li><li>Call adult watch participants and update CAD.</li><li>Conduct a status check (call) all gate attendants twice per shift.</li><li>Verify the operation of all cameras and report status of cameras.</li></ul><p><strong>General</strong></p><ul type=\"disc\"><li>Wears appropriate uniform as designated in department policy and procedures, specific to the position.&nbsp;</li><li>Maintains within the gate operations area a clean, orderly and secure environment as required, including desk, floors, windows, etc.</li><li>Keeps gate operations area appropriately stocked with items as the need arises so that following shifts are not left in short supply.</li><li>Assist dispatch with answering phones&nbsp;</li></ul><p><strong>Performs other duties as assigned.</strong>&nbsp;</p><p><strong>MINIMUM QUALIFICATIONS:</strong></p><ul type=\"disc\"><li>High School Diploma or GED.&nbsp;</li><li>Prior customer service experience preferred.</li><li>Ability to read and comprehend instructions, short correspondence and memos.&nbsp;</li><li>Ability to comprehend and utilize required computer software and programs.</li><li>Ability to sit for long periods of time.</li><li>Ability to view multiple security screens and answer telephones/speaker phones simultaneously. &nbsp;</li><li>Ability to work various shifts associated with a 24/7/365 operation, including weekends, holidays, and emergency situations.</li><li>Proven ability to provide excellent customer service to our residents. &nbsp;</li><li>Ability to successfully multi-task.&nbsp;</li><li>Position requires attention to detail.</li><li>Excellent verbal and written communication skills and professional appearance. &nbsp;</li><li>Successful completion of background check and drug screening.</li></ul><p><strong>CERTIFICATES, LICENSES, REGISTRATIONS:</strong></p><ul type=\"disc\"><li>Valid Florid Driver&rsquo;s License.</li><li>CPR and AED certification. (Training provided)</li><li>Fire extinguisher safety training. (Training provided.)</li></ul><p><strong>EQUIPMENT</strong></p><p>Position regularly requires the use of telephones/speaker phones,&nbsp;various office equipment, computers, video security screens and manually operated switching and traffic control devices.<strong>&nbsp;</strong></p><p><strong>PHYSICAL DEMANDS &nbsp;</strong></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 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