Call Center Representative - 0516

{
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  "source_hash": "5fb5fe632e2ac1850c7247ecb4f9e94705708ee0385d3b6d62f14d21551755d2",
  "last_changed_at": "2026-06-18T12:09:35.052Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "Remote, Alexandria Virginia, United States, Virginia",
    "city": "Alexandria Virginia",
    "region": "VA",
    "country": "United States",
    "is_remote": true,
    "confidence": 0.95
  },
  "salary_max": 16.61,
  "salary_min": 16.61,
  "inferred_at": "2026-06-21T11:43:43.879Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Remote, Alexandria Virginia, United States, Virginia",
      "city": "Alexandria Virginia",
      "region": "VA",
      "country": "United States",
      "is_remote": true,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "hour",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "id": "502647",
  "job": {
    "id": "509794",
    "division": null,
    "department": {
      "id": "59315",
      "name": "Federal Services"
    },
    "requisition_id": "0516",
    "structure_custom_group_one": null
  },
  "url": "https://telesolvconsulting.pinpointhq.com/en/postings/e1edd40d-97e7-48c3-9708-09b81735324f",
  "path": "/en/postings/e1edd40d-97e7-48c3-9708-09b81735324f",
  "title": "Call Center Representative - 0516",
  "benefits": null,
  "location": {
    "id": "60919",
    "city": "Alexandria Virginia, United States",
    "name": "Remote",
    "province": "Virginia",
    "postal_code": ""
  },
  "deadline_at": "2026-07-01T23:59:59-04:00",
  "description": "<div><!--block-->TeleSolv Consulting has immediate opportunities to work with the Federal Government as an <strong>Outreach Analyst/Call Center Rep</strong> in support of the Peace Corps. We are seeking dedicated and motivated Customer Service Representatives to provide world-class support to the public.&nbsp;</div><div><!--block--><br></div><div><!--block--><strong>This is a remote role, and all applicants must be willing/able to work various shifts between 9 am and 9 pm covering Eastern, Central, Mountain, and Pacific Time Zones in the US.</strong> Candidates will work directly with the public, handling inquiries, sharing approved information, and ensuring professional and timely responses. <strong>This person must also be able to follow the onboarding process which includes acquiring a Public Trust clearance from the government which can take 2+ months. All qualified candidates must live and work within the state of Texas at one of the locations listed.</strong></div><div><!--block--><br></div><div><!--block--><strong>El Paso, TX * Brownsville, TX * Dallas, TX Metro Area * Del Rio, TX * Hidalgo, TX * Laredo, TX * Ft Worth, TX metro area * Corpus Christi, TX&nbsp;</strong></div>",
  "compensation": "$16.61 / hour",
  "reporting_to": null,
  "workplace_type": "onsite",
  "benefits_header": "Job Benefits",
  "employment_type": "full_time",
  "workplace_type_text": "Onsite",
  "compensation_maximum": 16.61,
  "compensation_minimum": 16.61,
  "compensation_visible": true,
  "employment_type_text": "Full Time",
  "key_responsibilities": "<ul><li><!--block-->Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures.</li><li><!--block-->Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies.</li><li><!--block-->Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner.</li><li><!--block-->Document all interactions accurately in the company's system for tracking and auditing purposes.</li><li><!--block-->Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers.</li><li><!--block-->Work collaboratively with internal teams to escalate and resolve any issues beyond standard scope.</li><li><!--block-->Maintain confidentiality and follow all required data protection guidelines during customer interactions.</li></ul>",
  "compensation_currency": "USD",
  "compensation_frequency": "hour",
  "skills_knowledge_expertise": "<ul><li><!--block-->Must be a U.S Citizen</li><li><!--block-->High School Diploma or GED&nbsp;</li><li><!--block--><strong>MUST hold an active secret clearance or have held one in the past</strong></li><li><!--block-->At least one (1) year of experience in a customer service role, ideally in a high-volume or public-facing environment.</li><li><!--block-->Strong written and verbal communication skills, with a focus on delivering clear and accurate information.</li><li><!--block-->Proficiency in basic computer applications and the ability to navigate multiple systems while maintaining focus on the customer.</li><li><!--block-->Ability to remain calm, professional, and solution-focused during high-stress situations.</li><li><!--block-->Self-discipline and time management skills, necessary for working independently in a remote setting</li></ul><div><!--block--><br><strong>Preferred Requirements</strong>:</div><ul><li><!--block-->Returned Peace Corps Volunteers (RPCV) are highly encouraged to apply, but this is not required.</li><li><!--block-->Experience working in a virtual team or prior remote work experience is a plus.</li><li><!--block-->Bilingual (English/Spanish) candidates are preferred due to the diverse customer base</li></ul><div><!--block--><br></div>",
  "key_responsibilities_header": "Key Responsibilities:",
  "skills_knowledge_expertise_header": "Qualifications:"
}