Operations Coordinator

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    "description": "<p>Job Summary<br />\nThe Operations Coordinator plays a key role in the Operations &amp; Maintenance (O&amp;M) team, serving as the primary point of contact&nbsp;<br />\nbetween Standard Solar and its external contractors and field technicians. This role ensures timely dispatch, service tracking, vendor&nbsp;<br />\naccountability, and ticket updates for system issues across the solar portfolio. The ideal candidate is highly organized, proactive, and&nbsp;<br />\nexcels in cross-functional communication. This position will report to Los Angeles, CA or Rockville, MD.</p>\n\n<p>Essential Duties and Responsibilities:<br />\n1. Ticket Management &amp; Vendor Dispatch Coordination<br />\n&bull; Review and manage assigned service tickets in CRM, with a focus on High and Medium priority tickets.<br />\n&bull; Ensure all high tickets have:&nbsp;<br />\n&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;o Clear Root Cause<br />\n&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;o Expected Due Dates<br />\n&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;o Maintaining service status notes and updates<br />\n&bull; Monitor and escalate unresolved service tickets according to the escalation path.<br />\n&bull; Create and assign Preventative Maintenance (PM) tickets with dispatches and when follow-up is required.</p>\n\n<p>2. Contractor Oversight &amp; Communication<br />\n&bull; Serve as the main liaison for contractors during service dispatch and resolution.<br />\n&bull; Schedule and coordinate site dispatches based on ticket priority and region.<br />\n&bull; Follow a &ldquo;Call First, Email Second&rdquo; communication model to improve turnaround.<br />\n&bull; Track contractor progress, PO submissions, and service report quality.</p>\n\n<p>3. Prioritization &amp; Accountability<br />\n&bull; Prioritize high impacting tickets.<br />\n&bull; Participate in weekly meetings to review active tickets and forecast upcoming dispatches.<br />\n&bull; Ensure downtime end dates and transitions between ticket statuses are accurately recorded.<br />\n&bull; Create additional tickets when necessary.</p>\n\n<p>4. Workflow Standardization &amp; Team Collaboration<br />\n&bull; Work closely with Standard Solar teams to ensure seamless handoffs and data consistency.<br />\n&bull; Contribute to process improvements once core responsibilities and expectations are met.<br />\n&bull; Support ticket system cleanliness and regular audits to ensure accuracy.<br />\n&bull; Support regional KPI goals.</p>\n\n<p>Knowledge, Skills and Abilities:<br />\n2+ years of experience in electrical or construction project coordination, vendor management, or operations.&nbsp;<br />\nExperience in renewable energy, solar O&amp;M, or related industry preferred.&nbsp;<br />\nFamiliarity with CRM systems (Salesforce experience highly preferred).&nbsp;<br />\nProject Management and follow-up skills.</p>\n",
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