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    "requisitionDescription": "<div><div><div><div><p data-pasted=\"true\"><strong>Patient Service Representative (PSR)</strong></p><p><strong>Location-Dde City</strong></p><p><strong>Shift- PRN</strong></p><p><strong>General Description</strong></p><p>The Patient Service Representative (PSR) serves as the first point of contact for Premier Community HealthCare Group patients and plays a critical role in delivering a positive, welcoming, and efficient patient experience. This position provides front-desk support for medical and/or dental services, including patient check-in, check-out, registration, scheduling, and customer service.</p><p>PSRs directly impact patient satisfaction by ensuring timely service, accurate information, and professional communication while supporting clinic operations and patient flow.&nbsp;</p><p><strong>Essential Duties &amp; Responsibilities</strong></p><p>&bull; Provide best-in-class customer service during patient check-in and check-out<br>&nbsp;&bull; Ensure patients are assisted in a timely, professional, and courteous manner<br>&nbsp;&bull; Partner with clinical staff to support smooth patient flow and low wait times<br>&nbsp;&bull; Update and maintain accurate patient demographic, insurance, and registration information<br>&nbsp;&bull; Collect and post payments for services not completed during pre-registration<br>&nbsp;&bull; Answer multiple phone lines promptly and assist callers with scheduling and general inquiries<br>&nbsp;&bull; Schedule appointments and assist with patient registration, including walk-ins and same-day visits<br>&nbsp;&bull; Issue referrals and process preventive care and non-urgent referrals as directed by providers<br>&nbsp;&bull; Utilize internal resources and collaborate with other Premier sites to complete daily tasks<br>&nbsp;&bull; Escalate patient concerns, registration issues, or billing questions to appropriate leadership<br>&nbsp;&bull; Assist other care team members as needed and foster a positive team environment<br>&nbsp;&bull; Meet individual performance goals and provide input for process improvement<br>&nbsp;&bull; Maintain patient confidentiality and ensure HIPAA compliance at all times<br>&nbsp;&bull; Communicate workflow disruptions that may impact patient flow<br>&nbsp;&bull; Support community give-back initiatives and advocate for Premier&rsquo;s mission<br>&nbsp;&bull; Adhere to Premier&rsquo;s core values and patient care standards<br>&nbsp;&bull; Participate in Quality Improvement / Quality Assurance (QI/QA) initiatives<br>&nbsp;&bull; Perform other duties as assigned&nbsp;</p><p><strong>Knowledge, Skills &amp; Abilities</strong></p><p>&bull; Basic understanding of medical terminology and documentation<br>&nbsp;&bull; Basic mathematical skills<br>&nbsp;&bull; Ability to perform repetitive tasks with accuracy<br>&nbsp;&bull; Strong customer service skills with empathy and compassion for diverse populations<br>&nbsp;&bull; Professional demeanor with a positive attitude and strong work ethic<br>&nbsp;&bull; Ability to communicate effectively, verbally and in writing, across all levels of the organization<br>&nbsp;&bull; Excellent grammar, spelling, and interpersonal skills<br>&nbsp;&bull; High ethical standards and commitment to confidentiality and Premier values&nbsp;</p><p><strong>Qualifications</strong></p><p>&bull; High School Diploma or GED required<br>&nbsp;&bull; CPR/BLS certification preferred<br>&nbsp;&bull; Ability to obtain and maintain Epic certification and annual compliance training throughout employment&nbsp;</p><p><strong>Working Conditions &amp; Physical Requirements</strong></p><p>&bull; Ability to lift 20 lbs. regularly and 30&ndash;50 lbs. occasionally<br>&nbsp;&bull; Ability to sit for extended periods<br>&nbsp;&bull; Direct exposure to computer screens<br>&nbsp;&bull; Possible exposure to contagious or infectious diseases&nbsp;</p><p>&nbsp;</p><p style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" data-pasted=\"true\"><b data-olk-copy-source=\"MessageBody\">Background Screening Requirement:</b><br>This position requires a Level 2 background screening through the Florida Agency for Health Care Administration (AHCA) Care Provider Background Screening Clearinghouse.</p><p style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Applicants may review information regarding the background screening process, disqualifying offenses, and applicant rights by visiting the AHCA Background Screening Education and Awareness webpage:<br><strong><a data-auth=\"NotApplicable\" href=\"https://info.flclearinghouse.com/?utm_source=chatgpt.com\" data-linkindex=\"0\" title=\"https://info.flclearinghouse.com?utm_source=chatgpt.com\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(70, 120, 134); text-decoration: underline;\" target=\"_blank\">https://info.flclearinghouse.com</a></strong></p><p style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">&nbsp;</p><p><br></p></div></div></div></div>\n",
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