Key Account Manager - Chinese Speaking

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    "location": {
      "city": "Kitwe",
      "state": "Copperbelt",
      "postalCode": "N/A",
      "addressCountry": "Zambia"
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    "datePosted": "2026-06-18",
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    "description": "<p><span style=\"color: rgb(232, 63, 75); font-size: 14pt; font-weight: 500\">WHAT IS ON OFFER</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">Alfred H Knight has an exciting opportunity for a Chinese Speaking Key Account Manager to join our team in Zambia. In this role, you will be responsible for Leading and developing a high-performing, customer-focused team. </span><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">Ensuring first-priority management of Chinese accounts in Zambia, while overseeing all other Chinese accounts in Southern Africa.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">Your main duties shall include;</span><span style=\"font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">Acting as the senior liaison for all Chinese clients in the Region, maintaining daily contact and providing world-class service and responsiveness.</span></li>\n<li><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">Functioning as the key link between Operations and the Administration teams for all Chinese accounts, facilitating seamless information and workflow.</span></li>\n<li><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">Ensuring that best-in-class services and solutions are consistently delivered to Chinese clients, proactively identifying opportunities for improvement.</span></li>\n<li><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">Supporting commercial development by proposing additional services to Chinese clients and preparing tailored proposals as needed.</span></li>\n<li><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">Oversee all Chinese client relationships within Zambia and the DRC as the top priority, ensuring market-leading service and support.</span></li>\n<li><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">Daily interaction with Chinese clients—establish professional, culturally sensitive communications, and rapidly respond to client needs.</span></li>\n<li><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">Extending service coverage to all Chinese customer accounts in Southern Africa, providing remote and on-site support as required.</span></li>\n<li><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">Acting as the main conduit for information and coordination between Operations and Admin teams for all Chinese accounts.</span></li>\n<li><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">Review, validate, and ensure the accuracy of all invoices, reports, and service documentation for Chinese clients—strict adherence to quality and compliance standards.</span></li>\n<li><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">Supporting commercial aims: identify, develop, and propose incremental and value-adding services to Chinese clients; draft and present specific commercial proposals based on client needs or emerging opportunities.</span></li>\n<li><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">Nurture relationships to secure ongoing business opportunities and foster client satisfaction.</span></li>\n<li><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">Collect, analyse, and report management information on performance, delivery, and opportunities related to Chinese accounts in the region.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(232, 63, 75); font-size: 14pt; font-weight: 500\">ABOUT US</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. </span><a href=\"https://www.ahkgroup.com/about-ahk/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-size: 10pt; font-weight: 300\">Click here to find out more about AHK.</span></a></p>\n<p><br></p>\n<p><span style=\"color: rgb(232, 63, 75); font-size: 14pt; font-weight: 500\">DO YOU HAVE WHAT IT TAKES?</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">To be successful at Alfred H Knight in this role, you will need to display the following:</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(232, 63, 75); font-size: 12pt; font-weight: 500\">REQUIRED KNOWLEDGE AND WORK EXPERIENCE </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 600\">Required Competencies</span></p>\n<ul>\n<li><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: 300\">Demonstrated experience managing key Chinese client accounts, ideally in Zambia, DRC Congo or wider Southern Africa.</span></li>\n<li><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: 300\">Proficiency in Chinese (Mandarin) or substantial history of working with Chinese business clients is a strong advantage.</span></li>\n<li><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: 300\">Track record in cross-functional team leadership and operational coordination.</span></li>\n<li><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: 300\">Strong commercial acumen, including experience developing service proposals and achieving revenue growth.</span></li>\n<li><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: 300\">Meticulous attention to detail in service delivery and client documentation.</span></li>\n<li><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: 300\">Excellent communication skills and cultural awareness.</span></li>\n<li><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: 300\">Having a good knowledge of Microsoft applications such as Excel, PowerPoint, etc.</span></li>\n</ul>\n<p><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: 300\"><br></span></p>\n<p><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: 300\"><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 600\">Required Languages</span></span></p>\n<ul>\n<li><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: 300\">Speak and write fluently in English and Chinese. French as well being an advantage.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 600\">Required Work Experience</span></p>\n<ul>\n<li><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: 300\">2 to 3 years of hands-on experience in sales and/or account management. </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 600\">Required Qualifications</span></p>\n<ul>\n<li><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: 300\">A degree in Business Administration, Marketing, Communications, or Sales.</span></li>\n<li><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: 300\">Professional certifications in sales management or key account management will be an added advantage</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(232, 63, 75); font-size: 14pt; font-weight: 500\">BENEFITS </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">We are offering an excellent opportunity with a salary and benefits package to match.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">Alfred H Knight is committed to creating a diverse &amp; inclusive environment and hence welcomes applications from all sections of the community.</span></p>",
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