Fulfillment Continuous Improvement Specialist

Real people. Real service. At  SupplyHouse.com , we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a Fulfillment Continuous Improvement Specialist to join our Operations Team. This individual will report into our Senior Manger, Continuous Improvement and is a developing contributor who partners with operations teams across fulfillment centers to identify and eliminate process inefficiencies. Working with guidance from senior CI professionals, this role applies Lean Six Sigma principles and structured problem-solving frameworks to drive measurable improvements in supply chain operations. This is a high-travel, hands-on role with significant time spent on the fulfillment center floor. This remote position is open to individuals who live in, or are open to relocating to, the following states:  Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington. This position will require travel up to 9 times per year, including to our Melville, NY headquarters up to 3 times per year for internal meetings and team-building activities, as well as travel to our on-site fulfillment locations. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open. Role Type:  Full-Time, Exempt Location:  Remote Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility Base Salary:  $59,000 – $74,000 per year Responsibilities: Process Improvement Analyze supply chain processes to identify inefficiencies and areas for improvement Apply Lean/Six Sigma tools (DMAIC, 5 Whys, fishbone diagrams) to support root cause analysis Identify and eliminate waste and non-value-added activities across the value stream Document and maintain standard work to ensure sustainability of improvements Data Analysis Use data analysis tools to evaluate performance metrics and identify trends Prepare reports and dashboards to communicate findings to stakeholders Ensure data accuracy through validation and standardized metric definitions Communication & Influence Collaborate with cross-functional teams to ensure alignment on CI initiatives Facilitate workshops and training sessions to promote a culture of continuous improvement Apply structured problem-solving frameworks (A3, DMAIC) to ensure clarity and stakeholder alignment Conduct Gemba walks to engage frontline teams, understand processes, and drive improvements at the source Project Management Support cross-functional CI projects within the supply chain from initiation through completion Track project milestones and deliverables to help ensure timelines and budgets are met Requirements: Associate's degree in Business, Analytics, Engineering, or related field Yellow Belt or Green Belt Six Sigma certification, or 1+ years of hands-on Lean Six Sigma experience Experience in operations management, including process improvement, workflow optimization, or cross-functional team coordination Experience applying Lean Six Sigma methodologies to identify inefficiencies, reduce waste, and drive continuous improvement initiatives Experience in supply chain management, including vendor coordination, inventory control, or logistics planning within a distribution or fulfillment environment Why work with us: We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include: Comprehensive and affordable medical, dental, vision, and voluntary life insurance options 401(k) with up to 4% company match Paid vacation, sick time, and holidays Company-paid basic life insurance and long-term disability Discounted auto, home, and pet insurance programs Flexible Spending Account (FSA) Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP) Company-provided equipment and one-time $250 work from home stipend $750 annual professional development budget $25 monthly Grubhub credit Company rewards and recognition program And more! We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments. We promote work-life balance  – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy! We support growth  – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget. We give back  – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more. We listen  – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day. Check us out and learn more at:  https://www.supplyhouse.com/our-company ! Additional Details: Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations. Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas. SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs. To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills. We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations. All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.

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