Bilingual Member Support (3 Days Off)

{
  "content_hash": "1a29e372b87f68a988994ed1e600ca49fe43f2a4dd5844b1a88b1fdb2b388d41",
  "source_hash": "c2f473d15e1cdaaae9ddb89ae4a02a93e327788d9af137ed38da350aca273773",
  "last_changed_at": "2026-05-30T06:04:53.312Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
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    "country": null,
    "is_remote": true,
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  "salary_max": 1500000000,
  "salary_min": 16500,
  "inferred_at": "2026-06-06T10:45:54.403Z",
  "launch_scope": {
    "reason": "jazzhr_production_catalog",
    "included": true,
    "location": {
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    "countries": []
  },
  "remote_policy": "remote",
  "salary_period": "month",
  "workplace_type": "remote",
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "url": "https://landing.applytojob.com/apply/jobs/details/fM3pUUbqgk?&",
    "heading": "Bilingual Member Support (3 Days Off)",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://landing.applytojob.com/apply/fM3pUUbqgk/Bilingual-Member-Support-3-Days-Off",
    "description_html": "<div class=\"job_description\">\n\t\t\t\t\t<h2 style=\"line-height:1.2;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Important Notes</span></span></span></span></span></span></h2><p style=\"line-height:1.2;margin-top:2px;margin-bottom:2px;\"><span style=\"font-size:9.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#555555;\"><span style=\"font-weight:400;\"><span style=\"font-style:italic;\"><span style=\"text-decoration:none;\">This position is based on-site in Mexico City, CDMX. Remote work is not available for this role.</span></span></span></span></span></span></p><p style=\"line-height:1.2;margin-top:2px;margin-bottom:2px;\"><span style=\"font-size:9.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#555555;\"><span style=\"font-weight:400;\"><span style=\"font-style:italic;\"><span style=\"text-decoration:none;\">Submitted resumes must be in English to be considered.</span></span></span></span></span></span></p><p style=\"line-height:1.2;border-bottom:solid #dddddd 0.5pt;margin-top:4px;margin-bottom:7px;padding:0pt 0pt 1pt 0pt;\"></p><h2 style=\"line-height:1.2;margin-top:13px;margin-bottom:5px;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#15192d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About Us:</span></span></span></span></span></span><br><span style=\"font-size:10.5pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#1a1a1a;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.</span></span></span></span></span></span><br><br><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About the Team:</span></span></span></span></span></span><br><span style=\"font-family:Georgia, serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Our Member Support Team leads the way to make sure that our members have a world-class experience throughout their Landing journey. You&#8217;ll get to work with a tight-knit, fun group of people that are passionate about creating a first in class experience for our members. Our office is an open concept where we are working hard, but also having fun along the way, listening to music, and probably enjoying a plethora of our company-provided snacks!</span></span></span></span></span><br><br><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About the Role:</span></span></span></span></span><br><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">We are looking for a Member Support Analyst to join us at Landing! In this role, you&#8217;ll respond to emails, phone calls, and chats to ensure that our members&#8217; questions and concerns are taken care of quickly and efficiently. You'll gain customer support experience while also learning relationship building and other valuable skills.</span></span></span></span></span><br><br><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">What You&#8217;ll Do:</span></span></span></span></span></span></span></h2><ul><li style=\"list-style-type:disc;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Deliver exceptional customer service to all of our members.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Record all member interactions with clear and concise notes in response to their request.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Coordinate member&#8217;s move-in and move-out of Landing homes.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Own the resolution of home issues, including diligent follow-up between members, hosts, and our properties.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Creates necessary tickets for follow-up while ensuring the proper ownership to achieve exceptional member experience.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Find solutions where possible to meet the needs and retain our members.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Communicate and reinforce the value and benefits of our products and services to members.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Provide expert property knowledge to guide members throughout their Landing journey</span></span></span></span></span></span></span></li></ul><p style=\"line-height:1.38;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">What You Need:</span></span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">English proficiency: Fluent (B2&#8211;C1)</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to work from our Polanco office &#8212; a collaborative, fast-moving environment.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Superb communication skills, both written and via phone.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to work a flexible schedule</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">1+ year of proven exceptional customer service delivery</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Well organized and able to use different administrative tools simultaneously.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Be kind, self-motivated and hardworking, a history of achieving targets.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Customer-focused approach to problem-solving.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Ability to work in a fast-paced environment.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Tech-savvy - Familiarity with Mac, Google Drive, Excel.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Adaptability to changes.</span></span></span></span></span></span></span></li></ul><div style=\"list-style-type:disc;\"><p style=\"line-height:1.38;text-align:justify;margin-top:4px;margin-bottom:4px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Compensation &amp; Benefits:</span></span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Salary $16,500 gross monthly with career growth plan</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Grocery vouchers: $1,500 MXN net per month</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Vacation: 12 days per year (available after 90 days of employment)</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Paid time off (PTO): 40 hours per year (available after 30 days of employment)</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Health insurance package: Major medical (MetLife), minor medical (AXA Keralty), dental, and vision coverage</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Parking: On-site parking for bikes, motorcycles, and cars</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#1d1c1d;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Travel benefit: $750 USD annually in Landing Stays</span></span></span></span></span></span></span></li></ul>",
    "description_text": "Important Notes\n This position is based on-site in Mexico City, CDMX. Remote work is not available for this role.\n Submitted resumes must be in English to be considered.\n About Us:\n Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.\n About the Team:\n Our Member Support Team leads the way to make sure that our members have a world-class experience throughout their Landing journey. You’ll get to work with a tight-knit, fun group of people that are passionate about creating a first in class experience for our members. Our office is an open concept where we are working hard, but also having fun along the way, listening to music, and probably enjoying a plethora of our company-provided snacks!\n About the Role:\n We are looking for a Member Support Analyst to join us at Landing! In this role, you’ll respond to emails, phone calls, and chats to ensure that our members’ questions and concerns are taken care of quickly and efficiently. You'll gain customer support experience while also learning relationship building and other valuable skills.\n What You’ll Do:\n Deliver exceptional customer service to all of our members.\n Record all member interactions with clear and concise notes in response to their request.\n Coordinate member’s move-in and move-out of Landing homes.\n Own the resolution of home issues, including diligent follow-up between members, hosts, and our properties.\n Creates necessary tickets for follow-up while ensuring the proper ownership to achieve exceptional member experience.\n Find solutions where possible to meet the needs and retain our members.\n Communicate and reinforce the value and benefits of our products and services to members.\n Provide expert property knowledge to guide members throughout their Landing journey\n What You Need:\n English proficiency: Fluent (B2–C1)\n Ability to work from our Polanco office — a collaborative, fast-moving environment.\n Superb communication skills, both written and via phone.\n Ability to work a flexible schedule\n 1+ year of proven exceptional customer service delivery\n Well organized and able to use different administrative tools simultaneously.\n Be kind, self-motivated and hardworking, a history of achieving targets.\n Customer-focused approach to problem-solving.\n Ability to work in a fast-paced environment.\n Tech-savvy - Familiarity with Mac, Google Drive, Excel.\n Adaptability to changes.\n Compensation & Benefits:\n Salary $16,500 gross monthly with career growth plan\n Grocery vouchers: $1,500 MXN net per month\n Vacation: 12 days per year (available after 90 days of employment)\n Paid time off (PTO): 40 hours per year (available after 30 days of employment)\n Health insurance package: Major medical (MetLife), minor medical (AXA Keralty), dental, and vision coverage\n Parking: On-site parking for bikes, motorcycles, and cars\n Travel benefit: $750 USD annually in Landing Stays",
    "jsonld_jobposting": null
  },
  "list_job": {
    "id": "fM3pUUbqgk",
    "title": "Bilingual Member Support (3 Days Off)",
    "detailUrl": "https://landing.applytojob.com/apply/jobs/details/fM3pUUbqgk?&"
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