IT Support Auxiliary

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  "location": {
    "raw": "Toronto, Ontario, M5B 2H6, Canada",
    "city": "Toronto",
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    "country": "Canada",
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    "confidence": 0.95
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    "id": "691",
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    "location": {
      "city": "Toronto",
      "state": "Ontario"
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    "jobOpeningName": "IT Support Auxiliary",
    "departmentLabel": "Technology",
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    "location": {
      "city": "Toronto",
      "state": "Ontario",
      "postalCode": "M5B 2H6",
      "addressCountry": "Canada"
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    "datePosted": "2026-06-03",
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    "description": "<p><span style=\"font-weight: bold\">Role:</span> IT Support Auxiliary (6-month contract)</p>\n<p><span style=\"font-weight: bold\">Location:</span> Toronto, Ontario</p>\n<p><br></p>\n<p>ILSC Education Group is looking for a resourceful, people-first IT Support Auxiliary to join our Systems Support team at our Toronto Campus on a part-time, 6-month contract (20 hours per week). Reporting to the Manager, Systems Technology, you'll be the go-to person on the ground for all things tech. From managing hardware and software to keeping the campus infrastructure running day to day. <br>If you love solving problems, enjoy working in a dynamic educational environment, and get satisfaction from helping the people around you, this one's for you. </p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What You'll Be Doing </span><br></p>\n<p><br></p>\n<ul>\n<li>Identifying and resolving hardware and software issues for staff, and acting as the primary local escalation point to the Systems Support team. </li>\n<li>Logging, resolving, and escalating tickets through our ServiceDesk ticket management system. </li>\n<li>Participating in the evaluation, piloting, testing, and launch of new hardware, software, and applications. </li>\n<li>Serving as the local liaison between the Systems Team and campus staff during major incidents, upgrades, and scheduled downtime. </li>\n<li>Researching and troubleshooting issues using online resources, manuals, vendor support, and internal IT knowledge. </li>\n<li>Managing, maintaining, and improving technical documentation. </li>\n<li>Coordinating with vendors and service providers for in-warranty hardware replacements. </li>\n<li>Installing, configuring, and updating equipment and peripherals in line with standard guidelines. </li>\n<li>Contributing ideas to improve processes, implement new technologies, and develop innovative solutions. </li>\n<li>Building strong relationships with internal and external partners to support present and future success.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What You Bring </span><br></p>\n<p><br></p>\n<p>Required Skills <br></p>\n<p><br></p>\n<ul>\n<li>Experience with Microsoft Windows 11, Office Apps &amp; Microsoft 365, and Apple macOS.</li>\n<li>Proficiency in English, both written and verbal. </li>\n<li>Ability to prioritize effectively and recognize when issues may impact delivery. </li>\n<li>A genuine commitment to customer satisfaction and building lasting client relationships. </li>\n<li>Ability to work both independently and as part of a collaborative team. <br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Nice to Have </span><br></p>\n<p><br></p>\n<ul>\n<li>Familiarity with media streaming devices and systems. <br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">You Are </span><br></p>\n<p><br></p>\n<ul>\n<li>Organized, motivated, and a clear communicator at all levels. </li>\n<li>Creative, team-oriented, and full of initiative. </li>\n<li>Someone who thinks outside the box and fun to work with! </li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What We Offer </span><br></p>\n<p><br></p>\n<ul>\n<li>A great team culture where you can learn and grow in educational technology. </li>\n<li>Hardware and software that stays current with industry trends. </li>\n<li>A team that knows how to have fun, even when the pressure is on. </li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">About ILSC, ELS, Greystone College &amp; Greystone Institute </span><br></p>\n<p><br></p>\n<p><span>A world leader in language education &amp; vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life-changing educational experiences in Canada, Australia, Ireland and India, some of the world’s most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training and has grown to include 10 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; New Delhi, India; and Brisbane, Sydney, Melbourne, Adelaide and Perth, Australia; and Dublin, Ireland; as well as two online language schools, ILSC HELLO and ILSC ALLO. In 2025, ILSC Education Group launched Greystone Institute, a new Higher Education provider in Brisbane. </span></p>\n<p><span> </span></p>\n<p><span>In early 2022, ILSC Education Group joined forces with ELS Educational Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners, across the USA.   </span></p>\n<p><span>  </span></p>\n<p><span>Our mission is to provide our global community with transformative learning, living and work experiences by offering the finest language, career and higher education programs. </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\">Our Core Values </span></p>\n<p><span style=\"font-weight: bold\"> </span></p>\n<p><span><span style=\"font-weight: bold\">PASSION: </span>To enrich &amp; transform people’s lives </span></p>\n<p><span> </span></p>\n<p><span><span style=\"font-weight: bold\">INNOVATION:</span> To evolve through creativity &amp; diversity. </span></p>\n<p><span> </span></p>\n<p><span><span style=\"font-weight: bold\">RESPECT: </span>To treat everyone with compassion &amp; dignity. </span></p>\n<p><span> </span></p>\n<p><span><span style=\"font-weight: bold\">COLLABORATION: </span>To build community &amp; achieve more together. </span></p>\n<p><span> </span></p>\n<p><span><span style=\"font-weight: bold\">INTEGRITY: </span>To act responsibly &amp; ethically in everything we do. </span></p>\n<p><span> </span></p>\n<p><span>ELS, ILSC and Greystone College are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity employers.  </span></p>\n<p><br></p>\n<p><span>If you need assistance or an accommodation due to a disability, you may contact HR at [email protected]. </span></p>",
    "compensation": "$17.60 per hour",
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    "jobOpeningStatus": "Open",
    "minimumExperience": null,
    "jobOpeningShareUrl": "https://ilsc.bamboohr.com/careers/691",
    "employmentStatusLabel": "Fixed Term"
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