Product Manager Emerging Tech (AI)

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      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About the role</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">We're looking for a Product Manager to own and drive our AI product portfolio. You'll lead strategy and execution across voice AI, intelligent automation, and data enrichment – turning messy, real-world service business data into products that actually work in production.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">This isn't a research role. You'll ship AI products that handle real customer calls, enrich real supplier data, and automate real workflows – all on top of a platform actively being modernized. You'll work directly with engineering leadership, and you'll own outcomes end to end: from discovery through launch, adoption, and iteration.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Where You'll Work</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(37,37,40);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Full-time, in-office at our headquarters in Dallas, TX.</span></li><li style=\"color:rgb(37,37,40);font-size:12pt;--listitem-marker-color:#252528;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">You’ll be right in the heart of the action, surrounded by a team of passionate, high-energy individuals who thrive in a collaborative, fast-paced environment.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">What You'll Do</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Voice AI systems that answer inbound customer calls, qualify leads, and book jobs against live technician schedules</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">AI-powered data enrichment – training models on supplier taxonomies, normalizing messy catalog data, and building intelligent pricing tools</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Evaluation infrastructure – prompt engineering, call analysis, success rate tracking, and continuous quality improvement for LLM-powered products</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Automation workflows that reduce manual effort across scheduling, dispatch, and customer communication</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Responsibilities</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Define and drive product strategy for AI initiatives, aligning roadmap with company goals and measurable business outcomes (booking conversion, call success rate, customer retention)</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Partner directly with engineering to design, ship, and scale production AI systems – not prototypes</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Build and maintain evaluation frameworks to measure AI product quality, identify failure modes, and drive iterative improvement</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Translate real customer conversations and support data into product requirements – balancing innovation with what's shippable now</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Own the full product lifecycle: research, requirements, roadmap, launch, adoption, and iteration</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Stay current on LLM capabilities, voice AI platforms, and agent frameworks – and know when new technology is production-ready vs. hype</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Evaluate and manage AI vendor/model decisions, balancing capability, cost, and reliability</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">What We're Looking For</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">2-4 years of Product Management experience, ideally working on cross-platform integrations.</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Track record shipping technical products in AI, automation, or SaaS – ideally with LLM or voice AI 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0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Bias for action and ownership. You ship, measure, learn, and iterate – not just write specs</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Preferred Experience</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">1+ years of hands-on experience with AI developer tools (Claude, prompt engineering workflows, eval frameworks)</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Background in vertical SaaS, field service, or home services</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Familiarity with voice AI / telephony systems</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">What We Offer </strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(37,37,40);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Impactful, Fast-Paced Startup Culture: </strong></b><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Work on exciting projects that truly move the needle.</span></li><li style=\"color:rgb(37,37,40);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Lunches Provided Monday–Friday: </strong></b><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Delicious meals on us to fuel your day.</span></li><li style=\"color:rgb(37,37,40);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Comprehensive Health Coverage: </strong></b><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Medical insurance, plus dental &amp; vision benefits to keep you covered.</span><br><b><strong style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Health &amp; Wellness Perks</strong></b><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">: Memberships to keep you feeling your best.</span></li><li style=\"color:rgb(37,37,40);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">401(k) Plan: </strong></b><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Secure your future while you grow with us.</span></li><li style=\"color:rgb(37,37,40);font-size:12pt;--listitem-marker-color:#252528;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Clear Path for Growth: </strong></b><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Transparent career progression, professional development, and promotion opportunities.</span></li><li style=\"color:rgb(37,37,40);font-size:11pt;--listitem-marker-color:#252528;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Paid Parental Leave: </strong></b><span style=\"color:rgb(37,37,40);font-size:11pt;white-space:pre-wrap;\">Support for you and your family when it matters most.</span></li></ul>",
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