Chief Operations Officer (COO)

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  "location": {
    "raw": "Arlington, Virginia, 22206, United States",
    "city": "Arlington",
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    "id": "33",
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    "location": {
      "city": "Arlington",
      "state": "Virginia"
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    "jobOpeningName": " Chief Operations Officer (COO) ",
    "departmentLabel": "Executive",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Arlington",
      "state": "Virginia",
      "postalCode": "22206",
      "addressCountry": "United States"
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    "datePosted": "2026-05-29",
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    "description": "<p><span style=\"font-size: 10pt\">The Animal Welfare League of Arlington (AWLA) is seeking a strategic, collaborative, and compassionate Chief Operations Officer (COO) to lead the organization's animal sheltering operations and drive excellence across all program areas. The Chief Operations Officer provides strategic and operational leadership for all animal sheltering programs. This position oversees all core operational functions including animal care, shelter veterinary services, behavior, adoptions, foster, and transfer.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt\">The COO works closely with the President/CEO and Chief Animal Control and Community Resources Officer to advance organizational priorities, strengthen operational effectiveness, and ensure high quality care and service for both people and animals. This role is responsible for fostering a collaborative, solutions-oriented workplace grounded in compassion, collaboration, and a commitment to operational excellence.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt\">Through delegation to League employees, the Chief Operations Officer is responsible for ensuring operating procedures align with industry best practice, are responsive to the evolving needs of programs, and support high levels of care for animals. In addition, in coordination with the Chief Animal Control and Community Resources Officer, this position is responsible for carrying out the directives contained in the League’s contract with Arlington County and requirements of the Virginia Department of Agriculture and Consumer Services. The ideal candidate is an adaptable leader who thrives in a fast paced environment and can effectively manage complex challenges and competing priorities. They are data-driven and committed to progressive, community centered industry best practices.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Responsibilities:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Provide leadership and oversight for all shelter operations – intake, animal care, behavior, veterinary medicine, adoptions, foster, transfer.</span></li>\n<li><span style=\"font-size: 10pt\">Partners with the President/CEO and senior leadership team to develop and implement organizational priorities, operational goals, and long-term strategic initiatives. </span></li>\n<li><span style=\"font-size: 10pt\">Promotes a workplace culture that supports  employee engagement, accountability, and organizational values. </span></li>\n<li><span style=\"font-size: 10pt\">Ensures operations align with regulatory requirements, industry best practices, humane standards of care, and organizational values.</span></li>\n<li><span style=\"font-size: 10pt\">Drives operational decision making through the effective implementation of data collection mechanisms and regular benchmarking of program outcomes. </span></li>\n<li><span style=\"font-size: 10pt\">Respond to customer service escalations, operational emergencies, critical incidents, and disaster situations with professionalism, compassion, and sound judgment.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Program Oversight </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Oversee innovative shelter population management strategies to ensure individualized care for animals of all species while maintaining high levels of live outcomes and protecting public safety. Foster an environment of continuous improvement to expand and improve capacity for care. </span></li>\n<li><span style=\"font-size: 10pt\">Ensure seamless integration of activities with community resources and animal control operations.</span></li>\n<li><span style=\"font-size: 10pt\">Lead collaboration and communication across departments to support timely animal movement decisions, response to the public, and story telling to make the case for support for AWLA.  </span></li>\n<li><span style=\"font-size: 10pt\">Ensure consistent implementation of policies and procedures and oversee their revision as necessary to maintain high standards of care and operations.</span></li>\n<li><span style=\"font-size: 10pt\">Oversee accurate record keeping and reporting to support decision making and comply with regulations .</span></li>\n<li><span style=\"font-size: 10pt\">Participate in local, regional and national industry initiatives representing AWLA and to stay abreast of local, regional, and national activities that may impact operations.</span></li>\n<li><span style=\"font-size: 10pt\">Represent AWLA at public events, stakeholder engagements and community meetings as needed.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Staff Leadership and Development</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Lead, coach, and develop staff to build a high-performing, collaborative, and mission-driven team culture while fostering an inclusive and welcoming workplace for employees of all backgrounds and experiences.</span></li>\n<li><span style=\"font-size: 10pt\">Support employee growth through regular feedback, mentorship, training, and leadership development opportunities. </span></li>\n<li><span style=\"font-size: 10pt\">Promote accountability, professional development, continuous improvement, and strong cross-department communication through operational meetings, coaching, and consistent leadership support. </span></li>\n<li><span style=\"font-size: 10pt\">Encourage teamwork and partnership across departments to support organizational goals and positive outcomes. </span></li>\n<li><span style=\"font-size: 10pt\">Address employee concerns, operational challenges, and public complaints in a timely, professional, empathetic, and solutions-focused manner. </span><br></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Financial oversight and Administration</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Support the development and oversee the implementation of the organization’s strategic plan.</span></li>\n<li><span style=\"font-size: 10pt\">Work collaboratively with President/CEO, CDO and Director of Finance on annual budget planning, forecasting and resource allocation. Manage budget implementation for related programs, including regular oversight of spending. Ensure purchasing and departmental expenditures align with approved budgets and priorities.</span></li>\n<li><span style=\"font-size: 10pt\">Maintain an effective working relationship with Arlington County and City of Falls Church contract officials in support of contractual obligations and other operational integrations.</span></li>\n<li><span style=\"font-size: 10pt\">Responsible for all reporting to State and County related to shelter activities. </span></li>\n<li><span style=\"font-size: 10pt\">Manage collection of monthly operational data and produce monthly report for internal and stakeholder dissemination.</span></li>\n<li><span style=\"font-size: 10pt\">Oversee manager on call activities in response to animal control or foster care emergencies and provide coverage as needed.</span></li>\n<li><span style=\"font-size: 10pt\">Support response to FOIA requests for information.</span></li>\n<li><span style=\"font-size: 10pt\">Partner with the Chief Development Officer to provide engaging content and story telling for community partners, sponsors, and donors. Represent AWLA to stakeholders as determined. </span></li>\n<li><span style=\"font-size: 10pt\">Maintain current shelter operations related to state and local licenses. </span></li>\n<li><span style=\"font-size: 10pt\">Provide operational support during emergencies, staffing shortages, or critical incidents as needed. </span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Supervisory Responsibilities: </span><span style=\"font-size: 10pt\">The Chief Operations Officer (COO) supervises the following positions:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Senior Director of Operations</span></li>\n<li><span style=\"font-size: 10pt\">Director of Veterinary Services</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Qualifications:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">At least 5+ (five plus) years of professional management experience in an animal welfare or animal shelter environment required.</span></li>\n<li><span style=\"font-size: 10pt\">Knowledge of animal sheltering best practices, humane care standards, and regulatory compliance requirements. </span></li>\n<li><span style=\"font-size: 10pt\">Experience leading multidisciplinary teams in a fast-paced, high-volume environment . </span></li>\n<li><span style=\"font-size: 10pt\">Excellent interpersonal oral and written communication skills with the ability to build relationships across diverse groups and communities. </span></li>\n<li><span style=\"font-size: 10pt\">Proven success providing constructive feedback to support individual development or progress in a particular area.</span></li>\n<li><span style=\"font-size: 10pt\">Strong attention to detail and ability to multitask in a sometimes unpredictable work environment. </span></li>\n<li><span style=\"font-size: 10pt\">Comfortable using data to inform decision making and adapting programs to optimize outcomes.</span></li>\n<li><span style=\"font-size: 10pt\">Ability to preserve cordial, productive relationships with all staff and board members with maintaining confidentiality pertaining to privileged administrative and operational information</span></li>\n<li><span style=\"font-size: 10pt\">Ability to remain calm, adaptable and solution focused in emotionally charged or emergency situations. </span></li>\n<li><span style=\"font-size: 10pt\">Experience managing organizational change, operational growth, or program development strongly preferred. </span></li>\n<li><span style=\"font-size: 10pt\">Proficiency with Microsoft Office applications, Google Suite, shelter management software and other reporting tools.</span></li>\n<li><span style=\"font-size: 10pt\">Ability to exercise sound judgment and maintain confidentiality with sensitive organizational information. </span></li>\n<li><span style=\"font-size: 10pt\">Have a passion for the mission and a deep commitment to the goals of the organization</span></li>\n</ul>",
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