Home › Companies › Net at Work, LLC › Frontline Technical Services Manager - Bilingual (Spanish/English)
Frontline Technical Services Manager - Bilingual (Spanish/English)
Net at Work, LLC · Remote (United States), United States · Remote · Active · $110,000–$135,000 / year · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | Net at Work, LLC |
| Title | Frontline Technical Services Manager - Bilingual (Spanish/English) |
| Normalized title | - |
| Department / team | 20 - Network Infrastructure |
| Location | United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | $110,000–$135,000 / year |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-05-19 / 2026-05-29 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Net at Work, LLC. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| Department jobs | Active postings in 20 - Network Infrastructure. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Net at Work, LLC |
| Source | a9e91f86-c93b-4cda-bd0e-65f9e6240790 |
| ATS provider | Rippling ATS |
Description
company
About Net at Work
Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology.
Through the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com.
role
About this Position
The Frontline Technical Services Manager is responsible for managing the day-to-day operations of the entire service desk team. As part of this responsibility, the Technical Services Manager will provide high-level technical guidance to the team and ensure our service and support exceed our customers’ expectations in each interaction, making us a valued extension of their staff. This role requires bilingual fluency (Spanish/English) to support client communication and escalations.
This role also plays a key part in shaping our managed services culture. The position reinforces our commitment to a white‑glove client experience and ensures we differentiate ourselves from generic MSP providers through exceptional service delivery and customer care.
This role establishes and maintains best practices that ensure alignment with company standards. This role is also responsible for attaining maximum utilization of technical resources through situational awareness and service requests.
Job Responsibilities
Operational Management
Experience overseeing IT support team across global regions. Coordinate after-hours accountability for proper leadership and engineer coverage to ensure proper 24/7 operations. Conduct baseline KPI reviews. Ensure time logging is compliant with agreements, accurate, and timely. Ensure team members are adhering to established practices: Including but not limited to ticket accountability, escalations, chat/phone skills, and acceptable client communications. Provide exceptional frontline service via both email and phone support . Maintain visibility into service desk performance and workload trends. Accountability of personal and team availability. SLA monitoring and tracking with all ticketing system queues to ensure SLA and SLO attainment. Communicate with all parties in a constructive manner to guarantee customer expectations are met and exceeded. Facilitate CCIR (commanders critical information report) communications internally with direct leadership, vCIO’s and Exec team if necessary. Work in conjunction with Leadership on day-to-day activities. Follow up with client when negative feedback is received in CSAT system.
Technical Management
Own customer escalations and support. Understand overall service desk objectives, as well as the role and function of each team member. Contribute to the continuity of services by providing the necessary technical leadership. [BK3] Acting as an escalated resource for engineers as well as communicating escalated issues to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc. Drive problem investigations and resolutions as required, conduct root cause analysis with direct leadership. Identify areas of improvement and make constructive suggestions for change. Continually seek opportunities to increase customer satisfaction and deepen customer relationships. Business Awareness: specific knowledge of the customer and how IT relates to their business strategy, workflows, and goals.
People Management
Establish a baseline of positive and effective communication with your team, direct leadership, and engineers. Enforce positive accountability, responsibility, ownership, and a clear sense of direction for all team members. Work with L&D team members to develop training programs to refine the skills of the service desk team. Facilitate regular service desk team meetings and service board reviews. Manage the development of the team by ensuring that daily tasks and activities are in line with team members' career objectives. Perform performance reviews and support employees with actionable feedback and development plans. Conduct regular 1:1 meetings to provide guidance, address concerns, and support performance improvement. Mentor and coach team members to support their ongoing growth and professional development.
Documentation
Create, refine, and maintain documentation and Standard Operating Procedures (SOPs) to support consistent, high‑quality service delivery. Ensure Engineers are familiar with and adhere to our Standard Operating Procedures (SOP). Document internal processes and procedures related to duties and responsibilities.
Job Requirements
Exceptional communication skills and fluency in Spanish and English. Familiarity with common MSP RMM and MDM solutions such as CW Automate, Intune, and JAMF. Microsoft, Cisco, or VMware certifications. 5+ years of hands‑on leadership experience within an MSP environment. 3+ years of engineering experience in an MSP capacity. ITSM Workflow & Incident Management experience. Strong analytical, diagnostic, and technical troubleshooting skills. The ability to make important decisions in a fast-paced environment. Prior experience managing 24x7 operations. Strong leadership qualities such as interpersonal sensitivity, adaptability, flexibility, and reasoning skills. Proven supervisory skills include workforce planning, task organization, time management, and employee training. Ability to participate in a management on‑call rotation. ITIL certified or willing to obtain.
Customer Requirements
This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function.
Core Competencies
Client Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes. Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge. Promise Keeper – Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment. Collaborative Integrator –Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity. Driven Intrapreneur – Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude. Inspiring Coach – Help employees, clients and partners using knowledge, expertise, experience, and situational fluency.
Compensation and Benefits
Base salary range: $110,000 to $135,000.
This position is also eligible for a bonus in accordance with the terms of the Company's plan.
Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.
We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life:
Health and Welfare (Medical, Dental, Vision) Accident, Critical Illness, and Hospital Indemnity Employee Assistance Program (EAP) Life and AD&D Insurance Short- and Long-Term Disability Insurance Flexible Spending Accounts Transportation and Parking Accounts Health Savings Accounts (with company contribution) Retirement Planning (401k with matching contribution) Legal Benefits Identity Theft Protection Pet Insurance Wellness Program Offerings Paid Time Off, accrued per pay period based on years of service starting at 15 days annually. 8 Paid Holidays per year, including 1 floating holiday. The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
The Company expects to accept applications for this position until June 19, 2026 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.
EOE/Diversity & Inclusion Statement
Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.
Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.
Full job record
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| Org ID | 2c99375b-add4-4a24-88ea-8e9706374b6a |
| Source ID | a9e91f86-c93b-4cda-bd0e-65f9e6240790 |
| Board ID | a9e91f86-c93b-4cda-bd0e-65f9e6240790 |
| Provider | rippling |
| Provider Job Key | 84996b3c-23a0-45a9-a3f9-f523b573e64a |
| Title | Frontline Technical Services Manager - Bilingual (Spanish/English) |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Remote (United States), United States |
| Department | 20 - Network Infrastructure |
| Team | — |
| Employment Type | full_time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | — |
| City | — |
| Salary Raw | salary range: $110,000 to $135,000. This position is also eligible for a bonus in accordance with the terms of the |
| Salary Min | 110,000 |
| Salary Max | 135,000 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://ats.rippling.com/netatwork/jobs/84996b3c-23a0-45a9-a3f9-f523b573e64a |
| Apply URL | https://ats.rippling.com/netatwork/jobs/84996b3c-23a0-45a9-a3f9-f523b573e64a |
| First Seen At | 2026-05-29 07:11:36Z |
| Last Seen At | 2026-06-06 08:45:19Z |
| Last Checked At | 2026-06-06 08:45:19Z |
| Last Changed At | 2026-06-06 08:45:19Z |
| Inactive At | — |
| Source Posted At | 2026-05-19 22:38:38Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=netatwork/date=2026-06-06/2026-06-06T08-45-18-203Z-389c13e49d25a4e912dba2d476422879519742df7fd74b17f9af355b739e312c.json |
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"role": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:15pt;white-space:pre-wrap;\">About this Position</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">The Frontline Technical Services Manager is responsible for managing the day-to-day operations of the entire service desk team. As part of this responsibility, the Technical Services Manager will provide high-level technical guidance to the team and ensure our service and support exceed our customers’ expectations in each interaction, making us a valued extension of their staff. This role requires bilingual fluency (Spanish/English) to support client communication and escalations.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">This role also plays a key part in shaping our managed services culture. The position reinforces our commitment to a white‑glove client experience and ensures we differentiate ourselves from generic MSP providers through exceptional service delivery and customer care.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">This role establishes and maintains best practices that ensure alignment with company standards. This role is also responsible for attaining maximum utilization of technical resources through situational awareness and service requests.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:15pt;white-space:pre-wrap;\">Job Responsibilities</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Operational Management</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Experience overseeing IT support team across global regions.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Coordinate after-hours accountability for proper leadership and engineer coverage to ensure proper 24/7 operations.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Conduct baseline KPI reviews.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Ensure time logging is compliant with agreements, accurate, and timely.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Ensure team members are adhering to established practices: Including but not limited to ticket accountability, escalations, chat/phone skills, and acceptable client communications.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Provide exceptional frontline service via both email and phone support</span><span style=\"font-size:13pt;white-space:pre-wrap;\">.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Maintain visibility into service desk performance and workload trends.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Accountability of personal and team availability.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">SLA monitoring and tracking with all ticketing system queues to ensure SLA and SLO attainment.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Communicate with all parties in a constructive manner to guarantee customer expectations are met and exceeded.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Facilitate CCIR (commanders critical information report) communications internally with direct leadership, vCIO’s and Exec team if necessary.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Work in conjunction with Leadership on day-to-day activities.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Follow up with client when negative feedback is received in CSAT system.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:black;font-size:15pt;white-space:pre-wrap;\">Technical Management</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Own customer escalations and support.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Understand overall service desk objectives, as well as the role and function of each team member.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Contribute to the continuity of services by providing the necessary technical leadership. </span><a href=\"#_msocom_3\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">[BK3]</span></a><span style=\"font-size:13pt;white-space:pre-wrap;\"> </span><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\"> Acting as an escalated resource for engineers as well as communicating escalated issues to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Drive problem investigations and resolutions as required, conduct root cause analysis with direct leadership.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Identify areas of improvement and make constructive suggestions for change.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Continually seek opportunities to increase customer satisfaction and deepen customer relationships.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Business Awareness: specific knowledge of the customer and how IT relates to their business strategy, workflows, and goals.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:black;font-size:15pt;white-space:pre-wrap;\">People Management</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Establish a baseline of positive and effective communication with your team, direct leadership, and engineers.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Enforce positive accountability, responsibility, ownership, and a clear sense of direction for all team members.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Work with L&D team members to develop training programs to refine the skills of the service desk team.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Facilitate regular service desk team meetings and service board reviews.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Manage the development of the team by ensuring that daily tasks and activities are in line with team members' career objectives.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Perform performance reviews and support employees with actionable feedback and development plans.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Conduct regular 1:1 meetings to provide guidance, address concerns, and support performance improvement.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Mentor and coach team members to support their ongoing growth and professional development.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:black;font-size:15pt;white-space:pre-wrap;\">Documentation</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Create, refine, and maintain documentation and Standard Operating Procedures (SOPs) to support consistent, high‑quality service delivery.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Ensure Engineers are familiar with and adhere to our Standard Operating Procedures (SOP).</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Document internal processes and procedures related to duties and responsibilities.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:15pt;white-space:pre-wrap;\">Job Requirements</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Exceptional communication skills and fluency in Spanish and English.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Familiarity with common MSP RMM and MDM solutions such as CW Automate, Intune, and JAMF.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Microsoft, Cisco, or VMware certifications.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">5+ years of hands‑on leadership experience within an MSP environment.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">3+ years of engineering experience in an MSP capacity.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">ITSM Workflow & Incident Management experience.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Strong analytical, diagnostic, and technical troubleshooting skills.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">The ability to make important decisions in a fast-paced environment.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Prior experience managing 24x7 operations.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Strong leadership qualities such as interpersonal sensitivity, adaptability, flexibility, and reasoning skills.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Proven supervisory skills include workforce planning, task organization, time management, and employee training.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">Ability to participate in a management on‑call rotation.</span></li><li style=\"color:black;font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:black;font-size:13pt;white-space:pre-wrap;\">ITIL certified or willing to obtain.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:15pt;white-space:pre-wrap;\">Customer Requirements</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:15pt;white-space:pre-wrap;\">Core Competencies</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><b><strong style=\"font-size:13pt;white-space:pre-wrap;\">Client Champion</strong></b><span style=\"font-size:13pt;white-space:pre-wrap;\"> – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><b><strong style=\"font-size:13pt;white-space:pre-wrap;\">Problem Solver</strong></b><span style=\"font-size:13pt;white-space:pre-wrap;\"> – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.</span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><b><strong style=\"font-size:13pt;white-space:pre-wrap;\">Promise Keeper </strong></b><span style=\"font-size:13pt;white-space:pre-wrap;\">– Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment.</span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><b><strong style=\"font-size:13pt;white-space:pre-wrap;\">Collaborative Integrator</strong></b><span style=\"font-size:13pt;white-space:pre-wrap;\"> –Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity.</span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><b><strong style=\"font-size:13pt;white-space:pre-wrap;\">Driven Intrapreneur </strong></b><span style=\"font-size:13pt;white-space:pre-wrap;\">– Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.</span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><b><strong style=\"font-size:13pt;white-space:pre-wrap;\">Inspiring Coach </strong></b><span style=\"font-size:13pt;white-space:pre-wrap;\">– Help employees, clients and partners using knowledge, expertise, experience, and situational fluency.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:15pt;white-space:pre-wrap;\">Compensation and Benefits</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Base salary range: $110,000 to $135,000.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">This position is also eligible for a bonus in accordance with the terms of the Company's plan.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws. </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life: </span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Health and Welfare (Medical, Dental, Vision) </span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Accident, Critical Illness, and Hospital Indemnity </span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Employee Assistance Program (EAP) </span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Life and AD&D Insurance </span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Short- and Long-Term Disability Insurance </span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Flexible Spending Accounts </span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Transportation and Parking Accounts </span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Health Savings Accounts (with company contribution) </span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Retirement Planning (401k with matching contribution) </span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Legal Benefits </span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Identity Theft Protection </span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Pet Insurance </span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Wellness Program Offerings </span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Paid Time Off, accrued per pay period based on years of service starting at 15 days annually. </span></li><li style=\"font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">8 Paid Holidays per year, including 1 floating holiday. </span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">The Company expects to accept applications for this position until June 19, 2026 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions. </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"font-size:15pt;white-space:pre-wrap;\">EOE/Diversity & Inclusion Statement</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind. </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:13pt;white-space:pre-wrap;\">Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate. </span></p>",
"company": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About Net at Work</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. </span><br><br><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Through the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com. </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>"
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}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
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