Operations IT Support Technician

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  "source_hash": "a2ab819277e5424d5f49ada9802930ca9fd676b226c4d558bfedd895b4bd43fd",
  "last_changed_at": "2026-05-30T05:53:50.672Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Downingtown, Pennsylvania, 19335, United States",
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    "country": "United States",
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    "confidence": 0.95
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  "inferred_at": "2026-06-06T10:26:20.068Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Downingtown, Pennsylvania, 19335, United States",
      "city": "Downingtown",
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      "country": "United States",
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    "countries": [
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  "remote_policy": "remote",
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{
  "list_job": {
    "id": "287",
    "isRemote": null,
    "location": {
      "city": "Downingtown",
      "state": "Pennsylvania"
    },
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    "departmentId": "18474",
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    "jobOpeningName": "Operations IT Support Technician",
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    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Downingtown",
      "state": "Pennsylvania",
      "postalCode": "19335",
      "addressCountry": "United States"
    },
    "datePosted": "2026-05-08",
    "atsLocation": {
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      "countryId": null
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    "description": "<p><span style=\"font-weight: bold\">About JGM</span></p>\n<p>At JGM, we are builders, problem-solvers, and innovators in the industrial construction and structural steel fabrication industry. Our team operates with a commitment to Uncompromising Safety &amp; Quality, driven by our core values: <em>We Plan. We Adapt. We Succeed.</em></p>\n<p>With two local 60,000 sq. ft. fabrication facilities, multiple offices and project teams working at sites across the USA, we rely on technology to keep operations moving.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Position Summary</span></p>\n<p>We are seeking a motivated Operational IT Technician, based in Downingtown, PA, who thrives in a hands-on, fast-paced environment and wants to be directly embedded in operations.</p>\n<p>This is on site 5 days per week with the opportunity for consideration for 1 day remote after 9 months.</p>\n<p>This role will support employees via remote, phone and local travel support to production facilities and offices.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><em>Regular travel to our production facilities in Sinking Spring and Coatesville PA production facilities is required </em>(mileage reimbursement)</span></p>\n<p><br></p>\n<p>This is not a desk-only role—you will work directly on the shop floor of our two 60,000 s.f. manufacturing facilities, in offices, and within active fabrication environments, supporting employees and systems in real time.</p>\n<p><br></p>\n<p>This role is ideal for someone who enjoys being on their feet, solving problems face-to-face, and working side-by-side with operations to keep production running.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Key Responsibilities</span></p>\n<p><span style=\"font-weight: bold\">Hands-On IT Support (Primary Focus)</span></p>\n<ul>\n<li>Provide in-person technical support across shop and office environments.</li>\n<li>Troubleshoot issues directly with users and equipment on the production floor.</li>\n<li>Respond quickly to real-time issues impacting fabrication and operations.</li>\n<li>Coordinate Tier 2 and 3 ticket resolution via MSP.</li>\n<li>Partner with Director of IT on projects and priority requests</li>\n</ul>\n<p><span style=\"font-weight: bold\">Help Desk &amp; User Support</span></p>\n<ul>\n<li>Deliver first level in person, remote and phone support for desktops, laptops, mobile devices, and printers.</li>\n<li>Troubleshoot Microsoft 365 (Outlook, Teams, email) and login issues.</li>\n<li>Support Active Directory, Entra ID, and Intune (user setup, device management, permissions)</li>\n<li>Resolve VPN and basic network connectivity issues.</li>\n<li>Provide clear, practical support to non-technical users.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Desktop &amp; Hardware Support</span></p>\n<ul>\n<li>Set up, configure, and deploy computers and IT equipment.</li>\n<li>Install software, updates, and security patches.</li>\n<li>Troubleshoot hardware (PCs, monitors, peripherals)</li>\n<li>Maintain IT inventory and asset tracking.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Multi-Site &amp; Field Support</span></p>\n<ul>\n<li>Travel between Coatesville, Sinking Spring, and Downingtown locations.</li>\n<li>Provide on-site support in industrial and fabrication environments.</li>\n<li>Assist field teams and project sites as needed.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Network &amp; Systems Support</span></p>\n<ul>\n<li>Assist with basic network setup (Wi-Fi, routers, switches)</li>\n<li>Support connectivity troubleshooting and user access issues.</li>\n<li>Leverage AI tools as part of the troubleshooting process to diagnose and resolve technical issues efficiently.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Documentation &amp; Process</span></p>\n<ul>\n<li>Track and document issues within the ticketing system.</li>\n<li>Maintain knowledge base and standard operating procedures.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Projects &amp; Growth Opportunities</span></p>\n<p>This role provides exposure beyond traditional help desk support, including:</p>\n<ul>\n<li>Virtual server migrations and infrastructure upgrades</li>\n<li>Implementation of new software systems and tools</li>\n<li>Cybersecurity awareness and user training initiatives</li>\n<li>IT support aligned with production operations and workforce growth.</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Qualifications</span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Experience</span></p>\n<ul>\n<li>2+ years of IT support, help desk, or desktop support experience (can be a combination of internship and IT related roles).<br></li>\n</ul>\n<p><span style=\"font-weight: bold\">Core Technical Skills</span></p>\n<ul>\n<li>Windows operating systems</li>\n<li>Microsoft 365 (Outlook, Teams, Office applications)</li>\n<li>Active Directory, Entra ID, and Intune (user and device management)</li>\n<li>Basic networking (Wi-Fi, IP addressing, VPN)</li>\n<li>Hardware setup, deployment, and troubleshooting</li>\n<li>Demonstrated experience using AI tools for troubleshooting.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Additional Requirements</span></p>\n<ul>\n<li>Valid driver’s license and reliable transportation</li>\n<li>Ability to travel between locations (mileage reimbursed)</li>\n<li>Comfortable working in industrial / production environments, including early start times or second shift support.</li>\n<li>Ability to remain active and on your feet throughout the day.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Preferred Qualifications</span></p>\n<ul>\n<li>Associate degree in IT or related field</li>\n<li>CompTIA A+ or similar certification</li>\n<li>Experience in manufacturing, construction, or industrial environments</li>\n<li>Exposure to PowerShell, SharePoint, or HRIS platforms (e.g., BambooHR)</li>\n<li>2+ years of IT support, help desk, or desktop support experience.</li>\n</ul>",
    "compensation": "$28.00-$36.00 per hour",
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    "jobOpeningName": "Operations IT Support Technician",
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    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://jgmusa.bamboohr.com/careers/287",
    "employmentStatusLabel": "Full-Time"
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