Patient Account Representative

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    "requisitionDescription": "<div><div><div><div><div><div><div><p style=\"margin-left: 0in; line-height: 1.15;\" data-pasted=\"true\"><strong><span style=\"font-family: 'comic sans ms',sans-serif;\"><u>Now Hiring: 2 Full-Time and 1 Part-Time Patient Account Representatives</u></span></strong></p><p style=\"margin-left: 0in; line-height: 1.15;\"><span style=\"font-family: 'comic sans ms',sans-serif;\"><strong>Location:</strong> Newcastle, WY | <strong>Department:</strong> Accounting | <strong>FLSA:</strong> Non-Exempt</span></p><p style=\"line-height: 1.15;\"><span style=\"font-family: 'comic sans ms',sans-serif;\"><br></span></p><div style=\"font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px;\" data-pasted=\"true\"><span style=\"font-family: 'comic sans ms',sans-serif;\">Be the welcoming first step in every patient&rsquo;s care journey.&nbsp;<br><br>As a Patient Account Representative (Registration/Admitting Clerk), you&rsquo;ll greet and guide patients and families through the admission process with compassion, clarity, and confidence. You&rsquo;ll collect and verify essential information, ensure paperwork is accurate, and help patients understand what to expect, so they feel supported from the moment they walk through our doors.</span><h2 style=\"line-height: 1.15;\"><br></h2><p style=\"margin-left: 0in; line-height: 1.15;\" data-pasted=\"true\"><strong><u>Why You&rsquo;ll Love Working Here</u></strong></p><ul type=\"disc\"><li style='margin-left: 0in; font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Competitive compensation and benefits package</li><li style='margin-left: 0in; font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Supportive, collaborative team environment</li><li style='margin-left: 0in; font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Opportunities for growth and professional development (including scholarships and training)</li><li style='margin-left: 0in; font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Paid Personal Leave (PPL):&nbsp;<span style='color: rgb(38, 35, 33); font-family: \"comic sans ms\", sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;' data-pasted=\"true\">begins accruing on your first day and can be used after 90 days of employment</span></li><li style='margin-left: 0in; font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Health insurance: coverage begins the first day of the month following hire</li><li style='margin-left: 0in; font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Dental and vision insurance begins the first day of the month following hire</li><li style='margin-left: 0in; font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Life insurance: coverage begins the first day of the month following hire</li><li style='margin-left: 0in; font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Supplemental insurance options, including accident, short-term, and long-term disability</li><li style='margin-left: 0in; font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Bereavement leave</li></ul><h2 style=\"line-height: 1.15;\"><br></h2><p style=\"line-height: 1.15;\"><strong><u>What You&rsquo;ll Do</u></strong></p><div style=\"margin-left:0in;\" data-pasted=\"true\"><ul style=\"list-style-type: disc;\"><li style='font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Explain hospital regulations and processes, including visiting hours, account payments, and chargesEscort patients&mdash;or arrange escort&mdash;to the appropriate department</li><li style='font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Enter and verify admitting/registration information and ensure departments receive accurate patient details</li><li style='font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Maintain required records and documentation with accuracy and confidentiality</li><li style='font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Coordinate with other departments to support efficient patient flow and service delivery</li><li style='font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Use strong communication skills to build positive relationships with patients, families, providers, coworkers, and community partners</li><li style='font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Assist visitors with directions and introductions to support a welcoming environment</li><li style='font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Maintain a professional, organized, and clean workspace; replenish supplies as needed</li><li style='font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Participate in staff meetings and assigned trainings; support ongoing professional development</li><li style='font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Complete work assignments on time with the ability to work independently under normal supervision</li><li style='font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Report safety hazards and observe safety precautions; apply common-sense judgment and follow written/oral instructions, including equipment manuals</li><li style='font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Cooperate with other personnel to meet departmental objectives and maintain positive employee and interdepartmental relations</li></ul></div><p style=\"line-height: 1.15;\"><br></p><p style=\"margin-left: 0in; line-height: 1.15;\" data-pasted=\"true\"><strong><u>What We&rsquo;re Looking For</u></strong></p><div style=\"margin-left:0in;\" data-pasted=\"true\"><ul style=\"list-style-type: disc;\"><li style='font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>High school diploma or equivalent required; healthcare, business, or related coursework a plus</li><li style='font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Previous experience in patient registration, admitting, scheduling, billing, customer service, or a medical office preferred</li><li style='font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Knowledge of insurance processes, referrals, and prior authorizations (or willingness to learn quickly)</li><li style='font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Strong attention to detail with the ability to accurately enter, verify, and maintain patient information</li><li style='font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Excellent communication and customer-service skills; able to explain processes clearly and respectfully</li><li style='font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Ability to handle sensitive situations with professionalism, empathy, and discretion</li><li style='font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Comfortable using computers and multiple systems; able to learn registration/EMR and phone systems</li><li style='font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Organized and dependable; able to prioritize tasks, meet deadlines, and complete assignments on time</li><li style='font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Team-oriented with the ability to coordinate effectively across departments to support smooth patient flow</li><li style='font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Commitment to compliance, confidentiality (HIPAA), safety, and infection-control standards</li><li style='font-family: \"comic sans ms\", sans-serif; line-height: 1.15;'>Ability to work independently with normal supervision</li></ul></div><p style=\"line-height: 1.15;\"><br></p><p style=\"line-height: 1.15;\">&nbsp;</p></div><p style=\"margin-left: 0in; line-height: 1.15;\" data-pasted=\"true\"><strong><span style=\"font-family: 'comic sans ms',sans-serif;\"><u>Physical Conditions</u></span></strong></p><ul><li style='font-family: \"comic sans ms\", sans-serif;'><p style=\"margin-left: 0in; line-height: 1;\" data-pasted=\"true\">Prolonged periods of sitting at a desk and working on a computer.</p></li><li style='font-family: \"comic sans ms\", sans-serif;'><p style=\"margin-left: 0in; line-height: 1;\" data-pasted=\"true\">Occasional after-hours calls may occur.</p></li><li style='font-family: \"comic sans ms\", sans-serif;'><p style=\"margin-left: 0in; line-height: 1;\" data-pasted=\"true\">Positions requires light to moderate work with 50 pounds maximum weight to lift and carry.</p></li><li style='font-family: \"comic sans ms\", sans-serif;'><p style=\"margin-left: 0in; line-height: 1;\" data-pasted=\"true\">Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.</p></li></ul></div></div></div></div></div></div></div>\n",
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