Technical Analyst II

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    "Id": "69624",
    "Title": "Technical Analyst II",
    "media": [],
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    "Category": "Technology, E-Commerce & Data Science",
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    "JobSchedule": "Full time",
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        "Country": "US",
        "Region1": "Middlesex",
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        "Building": null,
        "Latitude": "42.28248",
        "Longitude": "-71.42528",
        "LocationId": 300000010175430,
        "PostalCode": "01702",
        "TownOrCity": "Framingham",
        "AddressLine1": "500 Staples Drive",
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        "AddressLine4": null,
        "LocationName": "Staples Corporate Center"
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alt=\"Logo\n\nDescription automatically generated with medium confidence\" width=\"111\" height=\"20\" v:shapes=\"Picture_x0020_6\" uploadprocessed=\"true\"></span></span></p><p class=\"AMSTablecopybold\" style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 10pt;\">Technical Analyst II/Work Model: Onsite, Framingham, MA</span></p><p class=\"AMSTablecopybold\" style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"background-color: white; line-height: normal; margin-bottom: 7.5pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 8.5pt;\"><strong>Staples is business to business.&nbsp;</strong>You’re what binds us together.&nbsp;</span></span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 7.5pt;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team!</span></span></p><p style=\"background-color: white; line-height: normal;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt;\"><strong>What you’ll be doing:&nbsp;</strong></span></span></p><p style=\"background-color: white; line-height: normal;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">You will be providing day to day user support for corporate associates in the Framingham MA corporate office as well as supporting remote Staples associates. You will report to a local senior manager in Framingham. This will be a 4-days in office position, your schedule will be agreed upon with the hiring manager before starting. 24/7 on call rotation for a very limited list of VIP’s may be required.</span></span></p><p style=\"background-color: white; line-height: normal;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Daily support of technical equipment in the Framingham, MA corporate office will include but not limited to:&nbsp;</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Assisting with Incidents, Service Requests, and PC Refresh</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Imaging of new equipment and installation of company approved software</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Assistance with user data/settings identification and restoration per customer instruction when applicable</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Providing post-deployment support for desktops/laptops</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Providing support of enterprise applications on mobile devices</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Interaction with customers, associates, contractors, and vendors as needed to ensure customer satisfaction</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">De-installation of assets including any necessary data removal</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Remote resolution of Incidents when possible.</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Configuring and installing network printers</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Maintenance of all relevant documentation</span></span></li></ul><p style=\"background-color: white; line-height: normal;\">&nbsp;</p><p style=\"background-color: white; line-height: normal;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt;\"><strong>What you bring to the table:&nbsp;</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Ability to handle multiple tasks at one time</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Strong written and verbal communication skills</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Must work well as part of a team and independently&nbsp;&nbsp;</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 10pt;\">Interpersonal skills, ability to build collaborative relationships across multiple teams</span><span class=\"eop\" style=\"font-size: 10pt;\">&nbsp;</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Excellent time-management skills required</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Proven customer service abilities</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Must have reliable transportation</span></span></li><li style=\"background-color: white; color: black; line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Ability to lift and move computer equipment and printers</span></span></li></ul><p style=\"line-height: normal;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 7.5pt;\"><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt;\"><strong>What’s needed- Basic Qualifications</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">2+ years </span></span><span style=\"background-color: white; color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">or greater of Personal Computer support experience: PC software / hardware, Windows 11, Apple/Mac</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Mobile support experience</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Microsoft Office 365</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">PC imaging &amp; software deployment systems (SCCM)</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"background-color: white; color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Mac imaging via JAMF</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Understanding of TCP/IP and LAN networks&nbsp;</span></span></p></li></ul><p style=\"line-height: normal;\">&nbsp;</p><p style=\"line-height: normal;\"><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 10pt;\"><strong>What’s needed- Preferred Qualifications</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"background-color: white; line-height: normal;\"><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Related IT Certifications a plus</span></span></p></li></ul><p>&nbsp;</p><p><span style=\"font-size: 11pt; line-height: 115%;\"><strong>We Offer:</strong></span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong> </strong></span></span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><span style=\"font-size: 11pt;\">Inclusive culture with associate-led Business Resource Groups</span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">  </span></span></li><li><span style=\"font-size: 11pt;\">Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)</span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">  </span></span></li><li><span style=\"font-size: 11pt;\">Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!</span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"> </span></span><span style=\"font-size: 11pt;\">https://careers.staples.com/Staples-Life/Benefits</span></li></ul><p>&nbsp;</p><p><span style=\"font-size: 11pt; line-height: 115%;\">The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity.&nbsp; In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.</span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"> </span></span><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;</span></p><p>&nbsp;</p>",
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