Representative, Tech Serv

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    "ExternalDescriptionStr": "<strong>Overview&nbsp;</strong>\n<br> Provides technical support to customers, field technicians, and employees who are diagnosing, troubleshooting and repairing Garage door access systems.&nbsp;&nbsp;&nbsp; Provides detailed support on shipped or installed products, including malfunctioning or failed components, configuration systems errors, installations. Technical support will also provide support for complex applications being investigated by Customers.&nbsp;\n<br> \n<br> •&nbsp;&nbsp;&nbsp; Work with customers/employees to investigate customer issues, identify solutions, advise customer, and providing resolution\n<br> •&nbsp;&nbsp;&nbsp; Provide support to customer/users where the product is highly technical and sophisticated in nature.\n<br> •&nbsp;&nbsp;&nbsp; Analyze issues and problems of high complexity, exercising excellent judgment in finding solutions to problems and issues with installed garage door access systems.\n<br> •&nbsp;&nbsp;&nbsp; Assists in the successful resolution of service escalations.\n<br> •&nbsp;&nbsp;&nbsp; Reports design, reliability and maintenance, and production problems to Quality, design engineering, production, and systems (IT) support.\n<br> •&nbsp;&nbsp;&nbsp; May be involved in customer installations and/or training.\n<br> •&nbsp;&nbsp;&nbsp; Logging and keeping records of customer/employee queries\n<br> •&nbsp;&nbsp;&nbsp; Analyzing call logs so you can identify like/similar field issues for common solutions\n<br> •&nbsp;&nbsp;&nbsp; Updating self-help documents so customers/employees (CCR’s) can resolve problems themselves\n<br> •&nbsp;&nbsp;&nbsp; Working with customers, field Sales, and Engineering in support of customer visits, as required, for more complex issues",
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    "ExternalPostedStartDate": "2026-02-16T13:36:54+00:00",
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