AV/VTC Support Administrator

{
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  "source_hash": "8cedd58eb9a9211840a591b21ec9598f3380760173419a510bf14ab4fffde600",
  "last_changed_at": "2026-05-29T07:05:13.928Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Colorado Springs, CO",
    "city": "Colorado Springs",
    "region": "CO",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 105000,
  "salary_min": 90000,
  "inferred_at": "2026-06-06T07:57:01.753Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Colorado Springs, CO",
      "city": "Colorado Springs",
      "region": "CO",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "What you will be doing:  ",
      "content": "<div>\n<ul type=\"disc\">\n<li>Provide VTC/AV hardware support, setup, and troubleshooting for various systems (NIPRNET, SIPRNET, COE JWICS, GWAN, GOLD).</li>\n<li>Plan, coordinate, facilitate VTCs for Unclassified, Classified, and JWICS networks.</li>\n<li>Determine equipment and setup requirements, perform technical review of requests, and ensure compliance with operational guidance.</li>\n<li>Schedule VTCs, establish accounts with DISA and JWICS, and coordinate with customers and facilitators. Provide customer service and technical assistance, monitor and support equipment performance during events.</li>\n<li>Ensure sufficient lead time to establish connections to VTC sites and inform Action Officer where presentations are stored for later use.</li>\n<li>Coordinate with remote site participants to enable smooth global connection.&nbsp;</li>\n<li>Troubleshoot connection issues, to include external connections, and maintain extensive knowledge of Multi-Point Conferencing Units (MCU) resources and limitations.</li>\n<li>Maintain direct in-person support for priority presentations and briefings and document deficiencies and escalate trouble tickets as necessary.</li>\n<li>Maintain up-to-date knowledge on current VTC/AV technologies. Maintain a baseline of VTC capabilities, provide preventive maintenance inspections (PMIs).</li>\n<li>Track and manage VTC/AV equipment, update control system and touch panel files, and ensure firmware updates are applied.</li>\n\n</ul></div>"
    },
    {
      "text": "What you will need:",
      "content": "\n<li>A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science preferred.</li>\n<li>Minimum of 6 years advanced experience in engineering and installing VTC/AV systems and installing VTC/AV systems, knowledge of how to upload Crestron and AMX control programing and knowledge, and DSP audio installation for VTC/AV system.&nbsp;</li>\n<li>Excellent customer service skills including customer relationships, responsiveness, and timely resolution of customer issues, and the ability to problem-solve creatively in time-sensitive situations.</li>\n<li>Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 411.&nbsp;</li>\n<li>Experience supporting and maintaining VTC/AV equipment and scheduling on the NIPRNET, SIPRNET, COE JWICS, GWAN, and GOLD networks.</li>\n<li>Experience engineering and installing VTC/AV systems.</li>\n<li>Clearance: TS/SCI and SAP Required</li>\n"
    },
    {
      "text": "The ideal candidate will possess most or all of these additional certifications:  ",
      "content": "\n<li>Crestron Programmer Certification</li>\n<li>Crestron Technician Certification</li>\n<li>Extron Control Professional Certification</li>\n<li>Extron Network AV Specialist&nbsp;</li>\n<li>Extron Authorized Programmer Certification</li>\n<li>Thinklogical Technology 300</li>\n<li>Desired: Python 3.x proficiency&nbsp;</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1778007595222,
  "updatedAt": null,
  "categories": {
    "team": "PICRD II",
    "location": "Colorado Springs, CO",
    "commitment": "Full Time - Exempt",
    "department": "USSPACECOM",
    "allLocations": [
      "Colorado Springs, CO"
    ]
  },
  "salaryRange": null,
  "workplaceType": "onsite"
}