Fraud Investigations Manager

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    "departmentLabel": "InfoSec",
    "employmentStatusLabel": "Full-Time"
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      "postalCode": "33760-3133",
      "addressCountry": "United States"
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    "datePosted": "2026-05-14",
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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">About Uphold</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Uphold is a financial technology company that believes on-chain services are the future of finance. It provides modern infrastructure for on-chain payments, banking and investments.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Offering Consumer Services, Business Services and Institutional Trading, Uphold makes pioneering financial services easy and trusted for millions of customers in more than 140 countries.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Uphold strips away the complexity and lack of transparency to open up Web3 finance for everyone.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">To learn more about Uphold, please visit https://uphold.com.</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">The Opportunity</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Uphold is seeking a highly experienced </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Fraud Investigations Manager</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> to lead and oversee the day-to-day operations of our Fraud Investigations team. This role is responsible for managing Fraud Investigators and Analysts, driving high-quality, in-depth investigations, and continuously improving investigative standards and outcomes.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">The ideal candidate brings deep expertise in fraud prevention and investigations, strong people leadership skills, and a hands-on approach to complex fraud cases within a fast-paced fintech environment.</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Key Responsibilities</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Lead, mentor, and manage a team of Fraud Investigators and Analysts, ensuring consistent, thorough, and timely investigations</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Oversee day-to-day investigative workflows, case queues, and escalation management</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Drive in-depth, high-quality fraud investigations across multiple products and channels</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Review and approve investigative outcomes, ensuring accuracy, consistency, and regulatory alignment</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Partner closely with the VP of Fraud Prevention to refine investigative strategies, processes, and controls</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Identify fraud trends, patterns, and emerging risks, and recommend mitigation strategies</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Develop and maintain investigation standards, playbooks, and quality assurance frameworks</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Provide coaching, feedback, and performance management to build a high-performing investigations team</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Collaborate cross-functionally with Compliance, Risk, Legal, and Operations teams</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Support audits, regulatory inquiries, and internal reviews related to fraud investigations</span></li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Qualifications &amp; Requirements</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">7+ years</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> of experience in fraud prevention and fraud investigations</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">5+ years</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> of experience in a fraud investigations or fraud prevention </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">leadership role</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Proven experience managing and developing fraud investigation teams</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong knowledge of fraud typologies, investigative techniques, and case management best practices</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Experience operating in fintech, financial services, payments, or digital asset environments preferred</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Excellent analytical, decision-making, and problem-solving skills</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong written and verbal communication skills, with the ability to document complex investigations clearly</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Comfortable working in a fast-paced, evolving regulatory and risk environment</span></li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Preferred Skills</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Experience with crypto, blockchain, or Web3-related fraud investigations</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Familiarity with fraud monitoring tools, transaction monitoring systems, and case management platforms</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Experience supporting regulatory exams or law enforcement requests</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Data-driven mindset with experience leveraging metrics to improve investigative outcomes</span></li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Reporting Structure</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Reports directly to the </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">VP of Fraud Prevention</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">EEOC Employer Statement</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Uphold is an Equal Opportunity Employer that does not discriminate on the basis of race, colour, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class.</span></p>",
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