Hacienda Ford - Service Advisor

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    "description_html": "<p>Must be able to greet guests, schedule appointments, and act as a liaison between customers and service technicians. This position is about providing our customers with an excellent service experience and understanding their needs.</p><p><br></p><p><strong>Duties and Responsibilities:</strong></p><ul><li>Schedule service for customers in person or over the phone to ensure prompt and accurate diagnosis of any problems with their vehicle.</li><li>Discuss schedule maintenance with cost and time estimates.</li><li>Greeting clients on the service drive.</li><li>Effective walk around of the customer's vehicle.</li><li>Ensure that required documentation is complete and complies with regulations and standards.</li><li>Product knowledge and safety.</li><li>Communicate with technicians, team leader, and parts associates to ensure timely completion of work.</li><li>Update clients on the progress of the repair and its status accordingly.</li><li>Accept full responsibility from start to finish by providing an exceptional client experience to drive brand loyalty.</li><li>Maintain an excellent Customer Satisfaction Index (CSI).</li><li>Perform other duties as assigned by the service manager.</li></ul><p><strong>Job Requirements:</strong></p><ul><li>Valid Driver’s License</li><li>Driving record that meets insurance requirements and company policy</li><li>Must be able to pass background check and pre-employment drug screen</li></ul><p><strong>Qualifications and Skills:</strong></p><ul><li>Professional appearance</li><li>Excellent communication capability</li><li>Ability to set and achieve targeted goals</li><li>Ability to thrive in a fast-paced environment with many priorities</li></ul><p><strong>Hours:</strong></p><p>The Service Department is open during the following hours:</p><p>Monday – Friday 7:00 AM – 6:00 PM</p><p>Saturday 7:00 AM – 4:00 PM</p><p><br></p><p>&nbsp;</p><p><strong>Benefits:</strong></p><ol><li>&nbsp;Medical, Dental, &amp; Vision Insurance: 100% employer-paid coverage with a variety of plan options to fit your needs, including medical plans featuring a $0 deductible and $0 copay upon completion of a baseline visit.</li><li>401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary.</li><li>Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required.</li><li>Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.</li><li>Sick leave 3 paid days per service year – 100% employer paid.</li><li>Paid Holidays: 6 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day.</li><li>Other Perks: 5-day workweek for sales, parts, and administration positions, 90-day &amp; annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services.</li></ol>",
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      "description": "<p>Description</p><p>Must be able to greet guests, schedule appointments, and act as a liaison between customers and service technicians. This position is about providing our customers with an excellent service experience and understanding their needs.</p><p><br/></p><p><strong>Duties and Responsibilities:</strong></p><ul><li>Schedule service for customers in person or over the phone to ensure prompt and accurate diagnosis of any problems with their vehicle.</li><li>Discuss schedule maintenance with cost and time estimates.</li><li>Greeting clients on the service drive.</li><li>Effective walk around of the customer's vehicle.</li><li>Ensure that required documentation is complete and complies with regulations and standards.</li><li>Product knowledge and safety.</li><li>Communicate with technicians, team leader, and parts associates to ensure timely completion of work.</li><li>Update clients on the progress of the repair and its status accordingly.</li><li>Accept full responsibility from start to finish by providing an exceptional client experience to drive brand loyalty.</li><li>Maintain an excellent Customer Satisfaction Index (CSI).</li><li>Perform other duties as assigned by the service manager.</li></ul><p><strong>Job Requirements:</strong></p><ul><li>Valid Driver’s License</li><li>Driving record that meets insurance requirements and company policy</li><li>Must be able to pass background check and pre-employment drug screen</li></ul><p><strong>Qualifications and Skills:</strong></p><ul><li>Professional appearance</li><li>Excellent communication capability</li><li>Ability to set and achieve targeted goals</li><li>Ability to thrive in a fast-paced environment with many priorities</li></ul><p><strong>Hours:</strong></p><p>The Service Department is open during the following hours:</p><p>Monday – Friday 7:00 AM – 6:00 PM</p><p>Saturday 7:00 AM – 4:00 PM</p><p><br/></p><p> </p><p><strong>Benefits:</strong></p><ol><li> Medical, Dental, & Vision Insurance: 100% employer-paid coverage with a variety of plan options to fit your needs, including medical plans featuring a $0 deductible and $0 copay upon completion of a baseline visit.</li><li>401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary.</li><li>Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required.</li><li>Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.</li><li>Sick leave 3 paid days per service year – 100% employer paid.</li><li>Paid Holidays: 6 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day.</li><li>Other Perks: 5-day workweek for sales, parts, and administration positions, 90-day & annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services.</li></ol><p>Requirements</p><p><strong>By submitting your application, you agree to the following:</strong></p><ul><li>You are at least 21 years old.</li><li>You have a valid driver's license with an acceptable driving record.</li><li>You will pass a pre-employment drug screen.</li><li>You will undergo a background check.</li><li>You understand that the 401K company match has an annual maximum amount.</li><li>You understand that earned vacation time is based on the total time of continual employment.</li><li>If you do not meet all these requirements, your application will not be considered.</li></ul><p>Thank you for your interest in this position.</p>",
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