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Communications Manager - Parking Services - UTK

Fa Ewlq Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · Knoxville, TN, United States; UT Warehouse_02_208, Knoxville, TN, US · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

Field	Value
Company	Fa Ewlq Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
Title	Communications Manager - Parking Services - UTK
Normalized title	-
Department / team	Communication & Mktg
Location	Knoxville, TN, United States
Work model	-
Employment type	Full Time
Salary	-
Status	active
ATS provider	Oracle Recruiting Cloud / Fusion HCM
Posted / first seen	2026-05-27 / 2026-05-31
Changed / last seen	2026-06-04 / 2026-06-06

Related slices

Page	What it contains	Open
Company jobs	Active postings from Fa Ewlq Saasfaprod1 Fa Ocs Oraclecloud Com CX 1.	Open
Company breakdowns	Role, location, ATS, and work model facets for this company.	Open
ATS provider jobs	Active postings observed through Oracle Recruiting Cloud / Fusion HCM.	Open
Provider filtered search	The same provider as a filtered job collection.	Open
City jobs	Active postings in Knoxville.	Open
Department jobs	Active postings in Communication & Mktg.	Open
Lifecycle events	Open, update, close, and reopen events for this posting.	Open
Original posting	Canonical source or apply URL captured from the ATS.	Open

Linked records

Company	Fa Ewlq Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
Source	3f7f1d9b-eaf3-4c7d-ad47-75bcf37d183b
ATS provider	Oracle Recruiting Cloud / Fusion HCM

Description

Description The University of Tennessee, Knoxville is seeking a Communications Manager to lead strategic communications for Parking & Transportation. This role is responsible for developing and executing communication strategies that support departmental operations, customer engagement, major initiatives, and service changes while ensuring clear, timely, and effective communication with campus stakeholders. The Communications Manager serves as the department’s primary communications strategist, helping shape messaging related to parking operations, transportation services, mobility initiatives, construction impacts, major events, and customer-facing programs. This position plays a key role in enhancing customer experience, strengthening stakeholder awareness, and supporting operational success through proactive communication and outreach. Responsibilities Strategic Communications Planning Develop and implement comprehensive communication strategies aligned with departmental priorities and operational initiatives Create communication plans for major projects, operational changes, transportation initiatives, and customer service campaigns Serve as the primary communications advisor to Parking & Transportation leadership Ensure messaging is consistent, accurate, and aligned with university branding and communication standards Customer Communications & Outreach Lead customer-facing communications related to parking permits, enforcement updates, transportation programs, service disruptions, construction impacts, and major campus events Develop messaging that clearly communicates complex operational information to diverse audiences Support proactive communication efforts that improve awareness, engagement, and customer satisfaction Partner with campus stakeholders to coordinate messaging affecting shared audiences Content Development & Digital Communications Develop written content for email campaigns, website updates, announcements, signage, digital messaging, presentations, and customer communications Manage departmental website content and digital communication platforms Coordinate messaging for social media and other outreach channels as appropriate Ensure public-facing communications remain current, accessible, and user-friendly Event & Operational Communications Develop communication strategies for major athletic events, move-in, construction projects, transportation changes, and special initiatives Coordinate messaging across internal and external stakeholders during operational changes or service disruptions Support crisis or urgent communications as needed in collaboration with university partners Brand Management, Analytics & Process Improvement Maintain communication standards and brand consistency across department materials Track communication effectiveness and engagement metrics to inform strategy improvements Identify opportunities to improve communication workflows, templates, and customer communication practices Support development of reporting and communication performance metrics Qualifications Required Qualifications Bachelor’s degree in Communications, Public Relations, Marketing, Journalism, Business, or related field Professional experience in communications, marketing, public relations, or customer engagement Strong written communication experience with demonstrated ability to develop professional customer-facing messaging Experience managing multiple communication priorities in a fast-paced environment Preferred Qualifications Experience in higher education, transportation, public sector, or operational service environments Experience supporting customer communications for complex service operations Experience with website content management systems, email communication platforms, and digital communication tools Experience supporting communications for large-scale events or operational changes Familiarity with analytics and communication performance measurement Knowledge, Skills, and Abilities Excellent written and verbal communication skills Ability to translate operational or technical information into clear, customer-friendly messaging Strong organizational skills and ability to manage multiple deadlines Ability to work collaboratively across departments and with leadership Skill in developing strategic communication plans and messaging campaigns Ability to remain calm and responsive in fast-moving operational environments Strong attention to detail and customer service orientation Compensation and Benefits Classification: Communications & Marketing Professional 1 UT market range: MR09 Anticipated hiring range: Commensurate with qualifications. Find more information on the UT Market Range structure here Find more information on UT Benefits here Why Join Parking & Transportation? Parking & Transportation at the University of Tennessee supports the daily mobility needs of a dynamic and growing campus, functioning much like a small city operation. From parking systems and transportation programs to major athletic events, construction impacts, and mobility initiatives, the department serves thousands of students, employees, and visitors each day. This role offers the opportunity to shape how a critical campus service communicates, engages, and supports its customers while making a visible impact on the campus experience. Application Instructions To express interest, please submit an application with the noted below attachments. Resume Cover Letter Company The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service. UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory. The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service. UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone. The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine. Apply today and join the Tennessee Volunteer community!

Full job record

Job ID	f1ad6b1a5839faf123b95b8d8026f14461f80c02
Org ID	191ccf21-8a4a-4b78-9549-00b1a9ff25c0
Source ID	3f7f1d9b-eaf3-4c7d-ad47-75bcf37d183b
Board ID	3f7f1d9b-eaf3-4c7d-ad47-75bcf37d183b
Provider	oracle_hcm
Provider Job Key	8275
Title	Communications Manager - Parking Services - UTK
Normalized Title	—
Status	active
Active	yes
Location Text	Knoxville, TN, United States; UT Warehouse_02_208, Knoxville, TN, US
Department	Communication & Mktg
Team	—
Employment Type	full_time
Workplace Type	—
Remote Policy	—
Country	United States
Region	TN
City	Knoxville
Salary Raw	Description The University of Tennessee, Knoxville is seeking a Communications Manager to lead strategic communications for Parking & Transportation. This role is responsible for developing and executing communication strategies that support departmental operations, customer engagement, major initiatives, and service changes while ensuring clear, timely, and effective communication with campus stakeholders. The Communications Manager serves as the department’s primary communications strategist, helping shape messaging related to parking operations, transportation services, mobility initiatives, construction impacts, major events, and customer-facing programs. This position plays a key role in enhancing customer experience, strengthening stakeholder awareness, and supporting operational success through proactive communication and outreach. Responsibilities Strategic Communications Planning Develop and implement comprehensive communication strategies aligned with departmental priorities and operational initiatives Create communication plans for major projects, operational changes, transportation initiatives, and customer service campaigns Serve as the primary communications advisor to Parking & Transportation leadership Ensure messaging is consistent, accurate, and aligned with university branding and communication standards Customer Communications & Outreach Lead customer-facing communications related to parking permits, enforcement updates, transportation programs, service disruptions, construction impacts, and major campus events Develop messaging that clearly communicates complex operational information to diverse audiences Support proactive communication efforts that improve awareness, engagement, and customer satisfaction Partner with campus stakeholders to coordinate messaging affecting shared audiences Content Development & Digital Communications Develop written content for email campaigns, website updates, announcements, signage, digital messaging, presentations, and customer communications Manage departmental website content and digital communication platforms Coordinate messaging for social media and other outreach channels as appropriate Ensure public-facing communications remain current, accessible, and user-friendly Event & Operational Communications Develop communication strategies for major athletic events, move-in, construction projects, transportation changes, and special initiatives Coordinate messaging across internal and external stakeholders during operational changes or service disruptions Support crisis or urgent communications as needed in collaboration with university partners Brand Management, Analytics & Process Improvement Maintain communication standards and brand consistency across department materials Track communication effectiveness and engagement metrics to inform strategy improvements Identify opportunities to improve communication workflows, templates, and customer communication practices Support development of reporting and communication performance metrics Qualifications Required Qualifications Bachelor’s degree in Communications, Public Relations, Marketing, Journalism, Business, or related field Professional experience in communications, marketing, public relations, or customer engagement Strong written communication experience with demonstrated ability to develop professional customer-facing messaging Experience managing multiple communication priorities in a fast-paced environment Preferred Qualifications Experience in higher education, transportation, public sector, or operational service environments Experience supporting customer communications for complex service operations Experience with website content management systems, email communication platforms, and digital communication tools Experience supporting communications for large-scale events or operational changes Familiarity with analytics and communication performance measurement Knowledge, Skills, and Abilities Excellent written and verbal communication skills Ability to translate operational or technical information into clear, customer-friendly messaging Strong organizational skills and ability to manage multiple deadlines Ability to work collaboratively across departments and with leadership Skill in developing strategic communication plans and messaging campaigns Ability to remain calm and responsive in fast-moving operational environments Strong attention to detail and customer service orientation Compensation and Benefits Classification: Communications & Marketing Professional 1 UT market range: MR09 Anticipated hiring range: Commensurate with qualifications. Find more information on the UT Market Range structure here Find more information on UT Benefits here Why Join Parking & Transportation? Parking & Transportation at the University of Tennessee supports the daily mobility needs of a dynamic and growing campus, functioning much like a small city operation. From parking systems and transportation programs to major athletic events, construction impacts, and mobility initiatives, the department serves thousands of students, employees, and visitors each day. This role offers the opportunity to shape how a critical campus service communicates, engages, and supports its customers while making a visible impact on the campus experience. Application Instructions To express interest, please submit an application with the noted below attachments. Resume Cover Letter Company The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service. UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory. The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service. UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone. The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine. Apply today and join the Tennessee Volunteer community!
Salary Min	—
Salary Max	—
Salary Currency	—
Salary Period	day
Source URL	https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/8275
Apply URL	https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/8275
First Seen At	2026-05-31 18:02:01Z
Last Seen At	2026-06-06 20:00:19Z
Last Checked At	2026-06-06 20:00:19Z
Last Changed At	2026-06-04 10:18:39Z
Inactive At	—
Source Posted At	2026-05-27 12:55:14Z
Source Updated At	—
Raw Payload Uri	s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com\|CX_1/date=2026-06-06/2026-06-06T19-59-45-880Z-6bcf65f9717aef71bbbd9f20709c18cd2c9c7101a442536dcad5b51532281b90.json

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    "ExternalQualificationsStr": "<p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\"><strong>Required Qualifications</strong></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 12pt; line-height: 107%;\">Bachelor’s degree in Communications, Public Relations, Marketing, Journalism, Business, or related field&nbsp;</span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 12pt; line-height: 107%;\">Professional experience in communications, marketing, public relations, or customer engagement&nbsp;</span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 12pt; line-height: 107%;\">Strong written communication experience with demonstrated ability to develop professional customer-facing messaging&nbsp;</span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 12pt; line-height: 107%;\">Experience managing multiple communication priorities in a fast-paced environment</span></p></li></ul><p style=\"margin: 12pt 0in 0in;\"><span style=\"font-size: 12pt; line-height: 107%;\"><strong>Preferred Qualifications</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Experience in higher education, transportation, public sector, or operational service environments&nbsp;</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Experience supporting customer communications for complex service operations&nbsp;</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Experience with website content management systems, email communication platforms, and digital communication tools&nbsp;</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Experience supporting communications for large-scale events or operational changes&nbsp;</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Familiarity with analytics and communication performance measurement</span></li></ul><p style=\"line-height: normal; margin: 0in 0in 0in 0.5in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\"><strong>Knowledge, Skills, and Abilities</strong></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Excellent written and verbal communication skills&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Ability to translate operational or technical information into clear, customer-friendly messaging&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Strong organizational skills and ability to manage multiple deadlines&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Ability to work collaboratively across departments and with leadership&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Skill in developing strategic communication plans and messaging campaigns&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Ability to remain calm and responsive in fast-moving operational environments&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Strong attention to detail and customer service orientation</span></p></li></ul><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 12pt; line-height: 107%;\"><strong>Compensation and Benefits&nbsp;</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\"><strong>Classification:</strong>&nbsp;</span><span style=\"color: black;\"><span style=\"font-size: 12pt;\">Communications &amp; Marketing Professional 1</span></span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\"><strong>UT market range:&nbsp;</strong>MR09</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\"><strong>Anticipated hiring range:</strong> Commensurate with qualifications.</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Find more information on the UT Market Range structure&nbsp;</span><a href=\"https://hr.tennessee.edu/pay/market-ranges/\"><span style=\"font-size: 12pt;\">here</span></a></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Find more information on UT Benefits&nbsp;</span><a href=\"https://hr.tennessee.edu/benefits/\"><span style=\"font-size: 12pt;\">here</span></a></li></ul><p>&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\"><strong>Why Join Parking &amp; Transportation?</strong></span></p><p style=\"line-height: normal; margin: 12pt 0in;\"><span style=\"font-size: 12pt;\">Parking &amp; Transportation at the University of Tennessee supports the daily mobility needs of a dynamic and growing campus, functioning much like a small city operation. From parking systems and transportation programs to major athletic events, construction impacts, and mobility initiatives, the department serves thousands of students, employees, and visitors each day.</span></p><p style=\"line-height: normal; margin: 12pt 0in;\"><span style=\"font-size: 12pt;\">This role offers the opportunity to shape how a critical campus service communicates, engages, and supports its customers while making a visible impact on the campus experience.</span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\"><strong>Application Instructions&nbsp;</strong></span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in; vertical-align: baseline;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">To express interest, please submit an application with the noted below attachments.&nbsp;</span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-size: 12pt; line-height: 107%;\">Resume</span></li><li><span style=\"font-size: 12pt; line-height: 107%;\">Cover Letter</span></li></ul>",
    "InternalQualificationsStr": "<p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\"><strong>Required Qualifications</strong></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 12pt; line-height: 107%;\">Bachelor’s degree in Communications, Public Relations, Marketing, Journalism, Business, or related field&nbsp;</span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 12pt; line-height: 107%;\">Professional experience in communications, marketing, public relations, or customer engagement&nbsp;</span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 12pt; line-height: 107%;\">Strong written communication experience with demonstrated ability to develop professional customer-facing messaging&nbsp;</span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 12pt; line-height: 107%;\">Experience managing multiple communication priorities in a fast-paced environment</span></p></li></ul><p style=\"margin: 12pt 0in 0in;\"><span style=\"font-size: 12pt; line-height: 107%;\"><strong>Preferred Qualifications</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Experience in higher education, transportation, public sector, or operational service environments&nbsp;</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Experience supporting customer communications for complex service operations&nbsp;</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Experience with website content management systems, email communication platforms, and digital communication tools&nbsp;</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Experience supporting communications for large-scale events or operational changes&nbsp;</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Familiarity with analytics and communication performance measurement</span></li></ul><p style=\"line-height: normal; margin: 0in 0in 0in 0.5in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\"><strong>Knowledge, Skills, and Abilities</strong></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Excellent written and verbal communication skills&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Ability to translate operational or technical information into clear, customer-friendly messaging&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Strong organizational skills and ability to manage multiple deadlines&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Ability to work collaboratively across departments and with leadership&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Skill in developing strategic communication plans and messaging campaigns&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Ability to remain calm and responsive in fast-moving operational environments&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Strong attention to detail and customer service orientation</span></p></li></ul><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"margin-bottom: 0in;\"><span style=\"font-size: 12pt; line-height: 107%;\"><strong>Compensation and Benefits&nbsp;</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\"><strong>Classification:</strong>&nbsp;</span><span style=\"color: black;\"><span style=\"font-size: 12pt;\">Communications &amp; Marketing Professional 1</span></span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\"><strong>UT market range:&nbsp;</strong>MR09</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\"><strong>Anticipated hiring range:</strong> Commensurate with qualifications.</span></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Find more information on the UT Market Range structure&nbsp;</span><a href=\"https://hr.tennessee.edu/pay/market-ranges/\"><span style=\"font-size: 12pt;\">here</span></a></li><li style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Find more information on UT Benefits&nbsp;</span><a href=\"https://hr.tennessee.edu/benefits/\"><span style=\"font-size: 12pt;\">here</span></a></li></ul><p>&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\"><strong>Why Join Parking &amp; Transportation?</strong></span></p><p style=\"line-height: normal; margin: 12pt 0in;\"><span style=\"font-size: 12pt;\">Parking &amp; Transportation at the University of Tennessee supports the daily mobility needs of a dynamic and growing campus, functioning much like a small city operation. From parking systems and transportation programs to major athletic events, construction impacts, and mobility initiatives, the department serves thousands of students, employees, and visitors each day.</span></p><p style=\"line-height: normal; margin: 12pt 0in;\"><span style=\"font-size: 12pt;\">This role offers the opportunity to shape how a critical campus service communicates, engages, and supports its customers while making a visible impact on the campus experience.</span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\"><strong>Application Instructions&nbsp;</strong></span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in; vertical-align: baseline;\"><span style=\"color: black;\"><span style=\"font-size: 12pt;\">To express interest, please submit an application with the noted below attachments.&nbsp;</span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-size: 12pt; line-height: 107%;\">Resume</span></li><li><span style=\"font-size: 12pt; line-height: 107%;\">Cover Letter</span></li></ul>",
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    "ExternalResponsibilitiesStr": "<p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\"><strong>Strategic Communications Planning</strong></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Develop and implement comprehensive communication strategies aligned with departmental priorities and operational initiatives&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Create communication plans for major projects, operational changes, transportation initiatives, and customer service campaigns&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Serve as the primary communications advisor to Parking &amp; Transportation leadership&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Ensure messaging is consistent, accurate, and aligned with university branding and communication standards</span></p></li></ul><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\"><strong>Customer Communications &amp; Outreach</strong></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Lead customer-facing communications related to parking permits, enforcement updates, transportation programs, service disruptions, construction impacts, and major campus events&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Develop messaging that clearly communicates complex operational information to diverse audiences&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Support proactive communication efforts that improve awareness, engagement, and customer satisfaction&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Partner with campus stakeholders to coordinate messaging affecting shared audiences</span></p></li></ul><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\"><strong>Content Development &amp; Digital Communications</strong></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Develop written content for email campaigns, website updates, announcements, signage, digital messaging, presentations, and customer communications&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Manage departmental website content and digital communication platforms&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Coordinate messaging for social media and other outreach channels as appropriate</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Ensure public-facing communications remain current, accessible, and user-friendly&nbsp;</span></p></li></ul><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\"><strong>Event &amp; Operational Communications</strong></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Develop communication strategies for major athletic events, move-in, construction projects, transportation changes, and special initiatives&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Coordinate messaging across internal and external stakeholders during operational changes or service disruptions&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Support crisis or urgent communications as needed in collaboration with university partners&nbsp;</span></p></li></ul><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\"><strong>Brand Management, Analytics &amp; Process Improvement</strong></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Maintain communication standards and brand consistency across department materials&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Track communication effectiveness and engagement metrics to inform strategy improvements&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Identify opportunities to improve communication workflows, templates, and customer communication practices&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Support development of reporting and communication performance metrics</span></p></li></ul>",
    "InternalResponsibilitiesStr": "<p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\"><strong>Strategic Communications Planning</strong></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Develop and implement comprehensive communication strategies aligned with departmental priorities and operational initiatives&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Create communication plans for major projects, operational changes, transportation initiatives, and customer service campaigns&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Serve as the primary communications advisor to Parking &amp; Transportation leadership&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Ensure messaging is consistent, accurate, and aligned with university branding and communication standards</span></p></li></ul><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\"><strong>Customer Communications &amp; Outreach</strong></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Lead customer-facing communications related to parking permits, enforcement updates, transportation programs, service disruptions, construction impacts, and major campus events&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Develop messaging that clearly communicates complex operational information to diverse audiences&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Support proactive communication efforts that improve awareness, engagement, and customer satisfaction&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Partner with campus stakeholders to coordinate messaging affecting shared audiences</span></p></li></ul><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\"><strong>Content Development &amp; Digital Communications</strong></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Develop written content for email campaigns, website updates, announcements, signage, digital messaging, presentations, and customer communications&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Manage departmental website content and digital communication platforms&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Coordinate messaging for social media and other outreach channels as appropriate</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Ensure public-facing communications remain current, accessible, and user-friendly&nbsp;</span></p></li></ul><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\"><strong>Event &amp; Operational Communications</strong></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Develop communication strategies for major athletic events, move-in, construction projects, transportation changes, and special initiatives&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Coordinate messaging across internal and external stakeholders during operational changes or service disruptions&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Support crisis or urgent communications as needed in collaboration with university partners&nbsp;</span></p></li></ul><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\"><strong>Brand Management, Analytics &amp; Process Improvement</strong></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Maintain communication standards and brand consistency across department materials&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Track communication effectiveness and engagement metrics to inform strategy improvements&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Identify opportunities to improve communication workflows, templates, and customer communication practices&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 12pt;\">Support development of reporting and communication performance metrics</span></p></li></ul>",
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    "ShortDescriptionStr": "The University of Tennessee, Knoxville is seeking a Communications Manager to lead strategic communications for Parking & Transportation. This role is responsible for developing and executing communication strategies that support departmental operations, customer engagement, major initiatives, and service changes while ensuring clear, timely, and effective communication with campus stakeholders.\n\nThe Communications Manager serves as the department’s primary communications strategist, helping shape messaging related to parking operations, transportation services, mobility initiatives, construction impacts, major events, and customer-facing programs. This position plays a key role in enhancing customer experience, strengthening stakeholder awareness, and supporting operational success through proactive communication and outreach.",
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