IT Field Support Engineer - Singapore

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  "last_changed_at": "2026-05-30T05:47:20.444Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Singapore, Singapore, 408555, Singapore",
    "city": "Singapore",
    "region": "Singapore",
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    "is_remote": false,
    "confidence": 0.8
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  "inferred_at": "2026-06-06T10:29:11.314Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Singapore, Singapore, 408555, Singapore",
      "city": "Singapore",
      "region": "Singapore",
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      "confidence": 0.8
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  "workplace_type": "on_site",
  "salary_currency": null
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{
  "list_job": {
    "id": "131",
    "isRemote": null,
    "location": {
      "city": "Singapore",
      "state": "Singapore"
    },
    "atsLocation": {
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      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18977",
    "locationType": "0",
    "jobOpeningName": "IT Field Support Engineer - Singapore",
    "departmentLabel": "Field Services (FS) Team",
    "employmentStatusLabel": "Probationary"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Singapore",
      "state": "Singapore",
      "postalCode": "408555",
      "addressCountry": "Singapore"
    },
    "datePosted": "2023-07-02",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
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    },
    "description": "<p><span style=\"font-weight: bold;\">Position:</span>           Associate Field Engineer</p>\n<p><span style=\"font-weight: bold;\">Location:</span>          Singapore<span style=\"font-weight: bold;\"></span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold;\">Requirements:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Candidates must possess a College Degree. </span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Training and Certification would be an advantage.</span></li>\n</ul>\n<p>- Hardware Certification on Various Hardware platforms</p>\n<p>- Strong understanding of Windows/Unix fundamentals</p>\n<p>- AIX - IBM Certified System Expert</p>\n<p>- IBM Storage</p>\n<p>- IBM Certified Specialist</p>\n<p>- Midrange Storage Technical Support</p>\n<p>- Linux – Linux Professional Institute – Certification 2 or RedHat Certified System Administrator -</p>\n<p>- Microsoft - Microsoft Certified Solutions Expert (MCSE): Server Infrastructure</p>\n<p>- HP-UX - HP-UX Certified System Engineer</p>\n<p>- Solaris – Oracle Certified Professional</p>\n<p>- VMWare – VMWare Certified Professional</p>\n<p>- TSM - IBM Certified Deployment Professional</p>\n<p><br></p>\n<ul>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Preferably have 4 years up of experience in IT spare parts control &amp; warehouse maintenance</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Willing to be assigned on the stated office location, and to travel to TRT offices globally on as needed basis.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold;\">Job Functions:</span></p>\n<p><br></p>\n<p>The primary functions of an  AFE is to manage the spares movement inbound and outbound the warehouse, resolution of minor incidents that are raised by our customers and assisting on parts deliveries to Field Engineers &amp; Service Partner Engineers onsite. Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.         </p>\n<p><br></p>\n<p><span style=\"font-weight: bold;\">Primary Workflow:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Spares management inbound and outbound the warehouse</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Handle quarterly stock take in Local Warehouse &amp; Service Partner Warehouses</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Onsite minor break-fix hardware maintenance (Hot swap hard disk replacement, cable reseat, etc)</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Conduct onsite physical &amp; logical audit for proactive sparing</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Perform quarterly onsite preventive maintenance per assigned customer</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Handle spare parts deliveries to FE, SeP &amp; client</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Issuance of IMR’s, POR’s</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Assist VCA’s &amp; BDA’s for conducting investigation for missing parts from stock counting</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Customer communication</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Updating TRT internal procedures</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Learning additional technical and non-technical skills.</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Sourcing Local Service Partners</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Sourcing Local Logistic Partner / Supplier</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold;\">Required Deliverables:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Ensure above 95% accuracy between NetSuite inventory database and actual TRT &amp; SeP warehouse spares</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Ensure all supported incidents or tickets are resolved within SLAs.</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Ensure all customer communication is prompt, professional and reliable</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Ensure all commitments made to customer are met, or re-scheduled with the customer’s knowledge and approval</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Continuously learn additional technical and non-technical skills</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Escalate calls through correct channels in a timely manner</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">24 x 7 Support Structure</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Comply fully with company policy to always protect the interests of TRT</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Ensure local SeP is available for onsite requirement</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Working with VCA team for local parts sourcing</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold;\">Accountabilities:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Local ticket management / status monitoring and make sure they are resolved within SLAs.</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Warehouse inventory movement monitoring</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Ensure warehouse parts labelling &amp; binning is compliant with TRT global standard</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Ensure procedures are properly followed when onsite</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Ensure on time support for spare parts</span></li>\n</ul>\n<p><br></p>\n<p> <span style=\"font-weight: bold;\">Disaster Recovery:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Coordination within FE / SeP team for urgent part requirement onsite</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Handle coordination &amp; keep good working relationship with logistics and service partners</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Coordination with known local vendor for urgent logistics sparing</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Coordination with VCA, BDA &amp; GSD division for parts needed for a call</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Coordination with VCA, BDA &amp; GSD division for inventory movement</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Appropriate escalation to Shift leader or Field Engineer Team Leader when necessary</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold;\">Service Call Updates:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Ensure timely updating to GSD &amp; FE for calls requiring additional parts on-site</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Ensure that all onsite service calls under your responsibility are updated to the GSD Team within the agreed Service Level of client contract</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold;\">OH&amp;S Work Environment:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Ensure that the warehouse or technical work areas remain clean and always organized</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Ensure that you adhere to ESD procedures</span></li>\n<li><span style=\"color: #222222; font-size: 15px; font-family: Lato;\">Ensure that you adhere to all OHS requirements, including for lifting, cabling, rack-mounting, and equipment in rooms is not obstructing walkways.</span></li>\n</ul>\n<p><br></p>",
    "compensation": "SGD 5,000 - 7,000",
    "departmentId": "18977",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "IT Field Support Engineer - Singapore",
    "departmentLabel": "Field Services (FS) Team",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://trtglobalsolutions.bamboohr.com/careers/131",
    "employmentStatusLabel": "Probationary"
  }
}