Customer Service Associate – Polish Speaking

{
  "content_hash": "4a076a45b1f1331cf475ac0cfe3dc54c9ed332b11aca5d6caa11b18d47deea78",
  "source_hash": "70993561c3f94c82bfdab027f1a221e41429bbb24582525d3a26f6880118fb7d",
  "last_changed_at": "2026-06-02T10:49:17.979Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "Sofia, Sofia, Bulgaria",
    "city": "Sofia",
    "region": "Sofia",
    "country": "Bulgaria",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-05-31T10:07:55.894Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Sofia, Sofia, Bulgaria",
      "city": "Sofia",
      "region": "Sofia",
      "country": "Bulgaria",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "Bulgaria"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "600",
    "isRemote": null,
    "location": {
      "city": null,
      "state": null
    },
    "atsLocation": {
      "city": "Sofia",
      "state": null,
      "country": "Bulgaria",
      "province": "Sofia"
    },
    "departmentId": "19308",
    "locationType": "1",
    "jobOpeningName": "Customer Service Associate – Polish Speaking",
    "departmentLabel": "Recruitment",
    "employmentStatusLabel": "Contractor"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2025-06-25",
    "atsLocation": {
      "city": "Sofia",
      "state": "Sofia",
      "country": "Bulgaria",
      "countryId": "34"
    },
    "description": "<p><span style=\"font-weight: bold\">Job Title:</span> Customer Service Associate – Polish Speaking</p>\n<p><span style=\"font-weight: bold\">Location:</span> Remote (Based in Poland/Bulgaria)</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">About Us</span></p>\n<p>Quantanite is a global outsourcing partner delivering exceptional customer experience and back-office solutions to some of the world’s leading brands. We take pride in our fast-paced, inclusive work culture that empowers individuals to perform at their best—wherever they are in the world.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Position Overview</span></p>\n<p>We are looking for a proactive, empathetic, and Polish-speaking <span style=\"font-weight: bold\">Customer Service Associate</span> to support our clients in delivering exceptional service to their customers. This role is remote but requires you to be based in either <span style=\"font-weight: bold\">Poland</span> or <span style=\"font-weight: bold\">Bulgaria</span>, with stable internet connectivity and a quiet working environment.</p>\n<p>You’ll be the first point of contact for customers via <span style=\"font-weight: bold\">phone, email, and chat</span>, helping resolve queries, provide product support, and deliver an exceptional service experience—every time.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Key Responsibilities</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Customer Interaction</span>: Handle inbound customer communications in Polish across voice and digital channels with professionalism and empathy.</li>\n<li><span style=\"font-weight: bold\">Problem Solving</span>: Investigate and resolve customer issues effectively or escalate when necessary.</li>\n<li><span style=\"font-weight: bold\">Knowledge Management</span>: Maintain up-to-date knowledge of client products, services, and internal support tools.</li>\n<li><span style=\"font-weight: bold\">System Accuracy</span>: Log all customer interactions in CRM tools with attention to detail and completeness.</li>\n<li><span style=\"font-weight: bold\">Follow-Ups</span>: Ensure timely and satisfactory closure of customer queries through proactive follow-ups.</li>\n<li><span style=\"font-weight: bold\">Feedback Loop</span>: Relay customer insights to internal teams to help improve processes and service quality.</li>\n<li><span style=\"font-weight: bold\">Compliance &amp; Quality</span>: Adhere to client and company policies, including data protection and service quality standards.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Qualifications</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Language</span>: Full professional fluency in <span style=\"font-weight: bold\">Polish</span> and working proficiency in <span style=\"font-weight: bold\">English</span>.</li>\n<li><span style=\"font-weight: bold\">Experience</span>: At least <span style=\"font-weight: bold\">1 year of customer service experience</span> (preferably within a contact centre or BPO environment).</li>\n<li><span style=\"font-weight: bold\">Education</span>: High school diploma required; further education is advantageous.</li>\n<li><span style=\"font-weight: bold\">Technical</span>: Comfortable using CRM systems and digital communication tools.</li>\n<li><span style=\"font-weight: bold\">Attributes</span>: Empathy, resilience under pressure, strong communication skills, attention to detail, and ability to work independently in a remote setting.</li>\n<li><span style=\"font-weight: bold\">Flexibility</span>: Willingness to work on a rotational shift basis including evenings and weekends, depending on business needs.</li>\n<li><span style=\"font-weight: bold\">Right to Work in Poland/Bulgaria essential.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What We Offer</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Remote Work</span>: Work from the comfort of your home while being part of a global team.</li>\n<li><span style=\"font-weight: bold\">Comprehensive Training</span>: All the tools and support you need to succeed.</li>\n<li><span style=\"font-weight: bold\">Career Growth</span>: Clear paths for progression and upskilling within a growing international company.</li>\n<li><span style=\"font-weight: bold\">Culture</span>: A people-first environment that values diversity, collaboration, and purpose-driven work.</li>\n</ul>\n<p><br></p>\n<p><em>Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</em></p>",
    "compensation": null,
    "departmentId": "19308",
    "locationType": "1",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Service Associate – Polish Speaking",
    "departmentLabel": "Recruitment",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://quantanite.bamboohr.com/careers/600",
    "employmentStatusLabel": "Contractor"
  }
}