Operations Manager

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    "datePosted": "2026-03-18",
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    "description": "<p><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 13.999999999999998pt; font-weight: bold; text-decoration: none\">Welcome to Lava Island!</span></p>\n<p><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; text-decoration: none\">Lava Island is more than a destination—it’s a world of color, energy, and adventure. Kids bounce across trampolines, dive into foam pits, and disappear into jungle gyms that stretch like secret passageways. Towering slides send laughter soaring, the café buzzes with families sharing pizza and funnel fries, and birthday songs echo from every corner. It’s the kind of place where memories happen without warning—and where both kids and parents feel like they’ve stepped into something magical.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\">That energy carries into what it’s like to work here. </span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 13px\">We’re </span><span style=\"font-family: Arial, sans-serif; font-size: 13px; font-weight: bold\">ALL IN</span><span style=\"font-family: Arial, sans-serif; font-size: 13px\"> for our guests and for each other. </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 13px\">We work </span><span style=\"font-family: Arial, sans-serif; font-size: 13px; font-weight: bold\">BETTER TOGETHER</span><span style=\"font-family: Arial, sans-serif; font-size: 13px\">, lifting as a team. </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 13px\">We show up as </span><span style=\"font-family: Arial, sans-serif; font-size: 13px; font-weight: bold\">DAY MAKERS</span><span style=\"font-family: Arial, sans-serif; font-size: 13px\">, creating joy in the small moments. </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 13px\">And we </span><span style=\"font-family: Arial, sans-serif; font-size: 13px; font-weight: bold\">RAISE THE BAR</span><span style=\"font-family: Arial, sans-serif; font-size: 13px\"> by doing the little things with purpose. </span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Working at Lava Island means being part of something bigger—where your effort helps shape the kind of day families will talk about long after they leave.</span><br></p>\n<p><br></p>\n<p><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 13.999999999999998pt; font-weight: bold; text-decoration: none\">Why You’ll Love Working Here</span></p>\n<p><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; text-decoration: none\">There’s something powerful about leading a team that brings Lava Island to life. As a leader, you set the tone—for the energy, the culture, and the guest experience. You’ll guide a high-performing team through fast-paced days filled with laughter, connection, and the kind of moments families never forget.</span></p>\n<ul>\n<li><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; text-decoration: none\">Lead with impact in a dynamic, guest-first environment</span></li>\n<li><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; text-decoration: none\">Build and develop a high-energy team that thrives on teamwork and purpose</span></li>\n<li><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; text-decoration: none\">Be part of a supportive leadership culture grounded in trust and accountability</span></li>\n<li><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; text-decoration: none\">Access real opportunities for professional growth and advancement</span></li>\n<li><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; text-decoration: none\">Enjoy competitive pay, health benefits (including vision and dental), and employee perks</span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; text-decoration: none\"><br><br></span></li>\n</ul>\n<p><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 13.999999999999998pt; font-weight: bold; text-decoration: none\">How You’ll Make a Difference</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">As an Operations Manager (OM), you will support the operations at Lava Island. Working closely with the General Manager, you’ll help drive exceptional guest experiences while overseeing operations within your assigned scope of responsibility. Your leadership ensures that each shift operates seamlessly, exceeds guest expectations, and fosters a culture of growth and accountability. </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Your responsibilities may include:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Drive Guest-Centered Culture </span><span>– Reinforce the standards for a clean, safe, and welcoming environment where every guest feels valued, leading by example to reflect Lava Island’s commitment to exceptional hospitality.</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Coach &amp; Develop the Team</span><span> – Lead, train and coach team members and Assistant Managers by providing real-time feedback and development.</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Run Daily Operations</span><span> – Ensure smooth park operations and resolution of issues. As the Manager on Duty (MOD), be a visible leader across all departments—engaging with guests, maintaining safety, service quality, and driving team productivity.</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Manage Park, Event, &amp; Kitchen Operations </span><span>– Ensure all safety, cleanliness, and service standards are met across all departments</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Identify &amp; Solve Challenges </span><span>– Proactively address any issues impacting guest experience, staff performance, or operational efficiency</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Ensure Compliance &amp; Safety </span><span>– Uphold company policies, health codes, and safety regulations to create a secure experience for guests and staff</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Collaborate for Success</span><span> – Work with the park leadership team  to execute strategies for events, promotions, and new initiatives</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Support Business Growth </span><span>– Take on additional responsibilities as assigned by the GM to drive the success of Lava Island</span></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 13.999999999999998pt; font-weight: bold; text-decoration: none\">Are You the Right Fit?</span></p>\n<ul>\n<li><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; font-weight: bold; text-decoration: none\">Leadership &amp; Coaching Experience</span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; text-decoration: none\"> – Proven ability to supervise and motivate teams in a hospitality or customer-facing environment</span></li>\n<li><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; font-weight: bold; text-decoration: none\">Hands-On Leadership Approach</span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; text-decoration: none\"> – Willingness to work alongside the team to ensure accountability and enthusiasm</span></li>\n<li><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; font-weight: bold; text-decoration: none\">Guest Experience Focus</span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; text-decoration: none\"> – Passion for delivering exceptional service and creating memorable experiences</span></li>\n<li><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; font-weight: bold; text-decoration: none\">Strong Organizational Skills</span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; text-decoration: none\"> – Ability to multitask, manage time effectively, and handle a fast-paced environment</span></li>\n<li><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; font-weight: bold; text-decoration: none\">Excellent Communication</span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; text-decoration: none\"> – Strong interpersonal skills for engaging with both staff and guests</span></li>\n<li><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; font-weight: bold; text-decoration: none\">Problem-Solving Mindset</span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; text-decoration: none\"> – Proactive approach to identifying and resolving operational challenges</span></li>\n<li><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; font-weight: bold; text-decoration: none\">Operational &amp; Kitchen Knowledge</span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; text-decoration: none\"> – Understanding of safety regulations, cleanliness standards, and food service management</span></li>\n</ul>\n<p><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; font-weight: bold; text-decoration: none\">Bonus Skills: </span><span style=\"color: #0e0e0e; font-family: Arial,sans-serif; font-size: 10.5pt; text-decoration: none\">Energetic presence, adaptability under pressure, attention to detail, team-first approach, growth-oriented mindset.</span></p>\n<p><br><br></p>\n<p><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 13.999999999999998pt; font-weight: bold; text-decoration: none\">What You’ll Need</span></p>\n<ul>\n<li><span style=\"color: #0e0e0e; font-family: Arial,sans-serif; font-size: 10.5pt; font-weight: bold; text-decoration: none\">Team Leadership Experience – </span><span style=\"color: #0e0e0e; font-family: Arial,sans-serif; font-size: 10.5pt; text-decoration: none\">Prior experience supervising teams in a fast-paced environment, ideally overseeing 10 or more employees during a shift</span></li>\n<li><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; font-weight: bold; text-decoration: none\">ServSafe Manager Certification </span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; text-decoration: none\">– Current ServSafe Manager Certification or completion within 30 days of hire</span></li>\n<li><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; font-weight: bold; text-decoration: none\">Physical Stamina</span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; text-decoration: none\"> – Ability to stand, walk, and move for extended periods in a physically demanding environment. Must be able to lift up to 50 lbs</span></li>\n<li><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; font-weight: bold; text-decoration: none\">Hands-On Involvement</span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; text-decoration: none\"> – Willingness to perform physical tasks such as cleaning and park preparation alongside the team</span></li>\n<li><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; font-weight: bold; text-decoration: none\">Weekends, Evenings &amp; Holidays Availability</span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; text-decoration: none\"> – Required to meet business needs and guest demand.</span></li>\n<li><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; font-weight: bold; text-decoration: none\">Must Pass a Background Check &amp; Drug Screen</span><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; text-decoration: none\"> – Ensuring a safe and trustworthy environment for guests and staff.</span></li>\n</ul>\n<p><span style=\"color: #000000; font-family: Arial,sans-serif; font-size: 10pt; text-decoration: none\">If you're energetic, hardworking, and ready to make a difference, we can’t wait to meet you!</span></p>",
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