Education Solutions Engineer

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          "text": "<p><strong>Join the team redefining how the world experiences design.</strong></p><p>Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!</p><p>Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.</p><p><strong>Where and how you can work</strong></p><p>Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations. You have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.</p><p><strong>What you’d be doing in this role</strong></p><p>As Canva scales its impact across education globally, we're looking for an Education Solutions Manager to help streamline the technical integration experience for school districts, ministries of education, universities, and strategic education partners.</p><p>You'll partner across Product, Engineering, Support, and Sales &amp; Success teams to solve complex challenges related to authentication, SSO, rostering, provisioning, and learning management system (LMS) integrations. You'll identify technical blockers, design scalable solutions, and help shape the processes, documentation, and product improvements that enable Canva to support education customers at scale.</p><p>You'll also serve as a trusted technical advisor for customers with complex integration needs, leading discovery, troubleshooting issues, and working with engineers to scope and deliver solutions for unique environments and custom technology stacks.</p><p>In addition, you'll own the technical aspects of Canva's relationships with key education technology partners, helping expand and strengthen our ecosystem of authentication, rostering, and LMS integrations.</p><p><strong>At the moment, this role is focused on:</strong></p><ul><li><p>Identifying and solving technical onboarding and integration challenges for education customers around the world, particularly related to SSO, authentication, rostering, provisioning, and LMS connectivity.</p></li><li><p>Partnering with Product and Engineering teams to design and implement scalable solutions that improve onboarding, adoption, and customer success.</p></li><li><p>Acting as the technical lead for strategic school districts, ministries of education, and universities with complex integration requirements.</p></li><li><p>Supporting discovery, design, testing, and rollout of custom solutions for customers with unique technology environments.</p></li><li><p>Managing technical relationships with education technology partners, including LMS, authentication, and rostering providers.</p></li><li><p>Creating documentation, processes, and training that enable Support and Success teams to confidently resolve integration-related issues.</p></li><li><p>Translating customer requirements into actionable product feedback and helping influence Canva's education integration roadmap.</p></li><li><p>Identifying patterns across customer requests and technical challenges to drive product improvements and operational efficiency.</p></li></ul><p><strong>You're probably a match if</strong></p><ul><li><p>You have deep experience working with authentication, identity management, rostering, LMS platforms, or enterprise software integrations.</p></li><li><p>You're comfortable discussing technologies such as SAML, OAuth, OIDC, SCIM, LTI, OneRoster, APIs, and enterprise provisioning systems.</p></li><li><p>You can translate complex technical concepts into clear, practical guidance for non-technical audiences.</p></li><li><p>You enjoy building relationships across customers, partners, and internal teams, and are comfortable navigating a wide variety of stakeholders.</p></li><li><p>You bring strong systems thinking and can identify scalable solutions to technical, operational, and customer challenges.</p></li><li><p>You're equally comfortable troubleshooting a customer issue, collaborating with engineers, and presenting recommendations to leadership.</p></li><li><p>You're passionate about helping educators and students succeed through technology.</p></li><li><p>You're willing to work flexibly across time zones to support global customers and colleagues.</p></li></ul><p><strong>About the team</strong></p><p>The District Engagement Advocates team at Canva plays a pivotal role in our mission to transform education through design. The team owns the full lifecycle of B2B Canva deployments in K-12 institutions (which are 100% free to schools and districts), from prospecting, signup and negotiation, technical integration and launch, through long-term relationship building and customer success. Above all, our District Engagement Advocates are driven by a desire to make a meaningful difference in the lives of students. They are committed to helping educators deliver engaging, future-focused learning experiences that empower students with the skills they need to thrive in the 21st century.</p><p><strong>What's in it for you?</strong></p><p>Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.</p><p>Here's a taste of what's on offer:</p><ul><li><p>Equity packages - we want our success to be yours too</p></li><li><p>Health benefits plans to support you and your wellbeing</p></li><li><p>401(k) retirement plan with company contribution</p></li><li><p>Inclusive parental leave policy that supports all parents &amp; carers</p></li><li><p>An annual Vibe &amp; Thrive allowance to support your wellbeing, social connection, office setup &amp; more</p></li><li><p>Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally</p></li></ul><p>Check out lifeatcanva.com for more info.</p><p><strong>Other stuff to know</strong></p><p>We make hiring decisions based on your experience, skills, merit and business needs, in compliance with applicable local laws.</p><p>We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!</p><p>When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. Please note that interviews are conducted virtually.</p>",
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