Escalation Specialist - French and Italian Language

{
  "content_hash": "a1b6037debeaa19697ece4e35e9f08cc5e91d593f7cb44e9d4fb638dbb7ac4b4",
  "source_hash": "fc28f8c1f84ee35456511f35f49c4f9b705286cde7d332d29e3ef59b8cc56eee",
  "last_changed_at": "2026-05-30T06:06:33.791Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Tunis, Tunis, 2015, Tunisia",
    "city": "Tunis",
    "region": "Tunis",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:26:55.584Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Tunis, Tunis, 2015, Tunisia",
      "city": "Tunis",
      "region": "Tunis",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "146",
    "isRemote": null,
    "location": {
      "city": "Tunis",
      "state": "Tunis"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18621",
    "locationType": "2",
    "jobOpeningName": "Escalation Specialist - French and Italian Language",
    "departmentLabel": "Pixartprinting Care",
    "employmentStatusLabel": "Full-Time CDI"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Tunis",
      "state": "Tunis",
      "postalCode": "2015",
      "addressCountry": "Tunisia"
    },
    "datePosted": "2026-03-25",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span>The position involves providing the customer with administrative and logistical support in the pre-sales and post-sales phase through various contact channels (telephone, email). It also involves collecting feedback from the customer and sharing it with a view to continuously improving the purchasing experience.</span><br></p>\n<p><span> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Key responsibilities</span></p>\n<p><span> </span></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-size: 10pt\">a) ADMINISTRATION</span></span></p>\n<p><span style=\"font-size: 10pt\"><span>·        </span></span><span style=\"font-size: 10pt\">Knowledge of the characteristics of the company's online platforms and their consequences on customer use</span><br></p>\n<p><span style=\"font-size: 10pt\"><span>·        </span></span><span style=\"font-size: 10pt\">Management of the complexities related to the order process</span><br></p>\n<p><span style=\"font-size: 10pt\">•<span>    </span><span> </span>Assist customers with any doubts about registration, payments, administrative documents, etc.</span></p>\n<p><span style=\"font-size: 10pt\">•<span> </span><span>   </span>Management of requests for VAT exceptions and similar</span></p>\n<p><span style=\"font-size: 10pt\">•<span> </span><span>   </span>Management of anomalies/variations of administrative documents</span></p>\n<p><span style=\"font-size: 10pt\">•<span> </span><span>   </span>Use of payment gateways for control activities and claims management</span></p>\n<p><span style=\"font-size: 10pt\">•<span> </span><span>   </span>Management of Italian Public Administrations</span><br></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-size: 10pt\">b) SHIPMENTS</span></span></p>\n<p><span style=\"font-size: 10pt\"><span>·        </span></span><span style=\"font-size: 10pt\">Reading and interpretation of courier tracking</span><br></p>\n<p><span style=\"font-size: 10pt\"><span>·        </span></span><span style=\"font-size: 10pt\">Use of courier websites and any access to their platforms</span><br></p>\n<p><span style=\"font-size: 10pt\"><span>·        </span></span><span style=\"font-size: 10pt\">Support customers on<span> </span></span><span style=\"font-size: 10pt\">shipments, returns, courier peculiarities and additional services</span><br></p>\n<p><span style=\"font-size: 10pt\"><span>·        </span></span><span style=\"font-size: 10pt\">Resolution of delivery problems</span><br></p>\n<p><span style=\"font-size: 10pt\"><span>·        </span></span><span style=\"font-size: 10pt\">Contacts with customers</span></p>\n<p><span style=\"font-size: 10pt\"><span>·        </span></span><span style=\"font-size: 10pt\">Storage notification management</span></p>\n<p><span style=\"font-size: 10pt\"><span>·        </span></span><span style=\"font-size: 10pt\">Shipments anomalies management (es. Shipment Failed)</span></p>\n<p><span style=\"font-size: 10pt\"><span>·        </span></span><span style=\"font-size: 10pt\">Custom document requests management</span></p>\n<p><span style=\"font-size: 10pt\"><span>·        </span></span><span style=\"font-size: 10pt\">Returned parcels management</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Requirements</span><br></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">Previous experience:</span></p>\n<p><span>·       </span><span style=\"font-size: 10pt; font-weight: bold\">Language skills</span><br></p>\n<p><em><span style=\"text-decoration: underline\"><span>oFrench </span><span style=\"font-size: 10pt\">: C1</span></span></em></p>\n<p><em><span style=\"text-decoration: underline\"><span>o</span><span style=\"font-size: 10pt\">ITALIAN: C2</span></span></em></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\"><span>·   </span></span><span style=\"font-size: 10pt\">Familiarity with the use of IT tools</span><span style=\"font-size: 10pt\">:</span></p>\n<p><span style=\"font-size: 10pt\"><span>o  </span></span><span style=\"font-size: 10pt\">emails</span></p>\n<p><span style=\"font-size: 10pt\"><span>o  </span></span><span style=\"font-size: 10pt\">Office, in particular Excel</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Soft skills : </span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">• Punctuality</span></p>\n<p><span style=\"font-size: 10pt\">• Flexibility</span></p>\n<p><span style=\"font-size: 10pt\">• Proactivity</span></p>\n<p><span style=\"font-size: 10pt\">• Customer satisfaction orientation</span></p>\n<p><span style=\"font-size: 10pt\">• Ability to establish a relationship of trust with the customer and colleagues</span></p>\n<p><span style=\"font-size: 10pt\">• Ability to anticipate customer expectations and requests</span></p>\n<p><span style=\"font-size: 10pt\">• Empathy</span></p>\n<p><span style=\"font-size: 10pt\">• Good diplomatic and dialectical skills</span></p>\n<p><span style=\"font-size: 10pt\">• Ability to manage stress</span></p>\n<p><span style=\"font-size: 10pt\">• Excellent problem-solving skills</span></p>\n<p><span style=\"font-size: 10pt\">• Team working skills</span></p>",
    "compensation": null,
    "departmentId": "18621",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Escalation Specialist - French and Italian Language",
    "departmentLabel": "Pixartprinting Care",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://tunup.bamboohr.com/careers/146",
    "employmentStatusLabel": "Full-Time CDI"
  }
}