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Director, Client Services

Be274061 0ec3 4842 99e1 78c183f80855 19000101 000001 · Richmond, VA, US, Richmond, VA · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyBe274061 0ec3 4842 99e1 78c183f80855 19000101 000001
TitleDirector, Client Services
Normalized title-
Department / team-
LocationRichmond, VA, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-28 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Be274061 0ec3 4842 99e1 78c183f80855 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Richmond.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyBe274061 0ec3 4842 99e1 78c183f80855 19000101 000001
Source1ae1282b-874c-45ce-8a00-fa107f366422
ATS providerADP Workforce Now Recruiting

Description

Virginia Union University (VUU) is a distinguished private institution founded in 1865 that proudly upholds a legacy of academic excellence and community engagement. With a historic 86-acre campus, it offers a dynamic and nurturing environment for its 1,568 undergraduate and graduate students. Virginia Union University is recognized in the 2024 edition of U.S. News & World Report, holding a prestigious position as #39 among Historically Black Colleges and Universities. VUU provides a robust array of academic programs, including 35 Bachelor's, 11 Master's, and one Doctoral degree. Virginia Union University remains steadfast in its commitment to offering accessible, high-quality education, instilling a sense of assurance and confidence in its students. It fosters a vibrant intellectual community dedicated to the holistic development of future leaders. Five fundamental principles (core values) guide Virginia Union University. Each principle is essential to our ability to provide a Best-In-Class educational experience for students, faculty, and staff. These principles help our community understand the right path to fulfilling our institution's mission. The principles are Innovation, Spiritual Formation, Integrity, Diversity & Inclusion, and Excellence. The Director of Client Services is responsible for leading the strategy, operations, and delivery of high-quality support services to students, faculty, staff, and external partners. This role ensures positive client experience by managing service desks, technology support, communication channels, and client relationship programs across the university. The Director serves as the primary advocate for client needs, continuously improving service delivery to meet institutional goals. Responsibilities Provide leadership and strategic direction for all client service operations, ensuring an exceptional customer experience for the university community. Manage daily operations of help desks, service centers, and client support teams, including setting service standards, tracking metrics, and optimizing workflows. Oversee the development and implementation of client service policies, procedures, and best practices. Collaborate with IT, Facilities, Academic Affairs, and other departments to ensure seamless delivery of services to clients. Develop and manage client service training programs to ensure staff are knowledgeable, professional, and customer-focused. Lead initiatives to assess and improve client satisfaction through surveys, focus groups, and direct feedback. Resolve complex client issues and escalate concerns appropriately to ensure timely resolution. Manage technology and software platforms that support client service operations, including ticketing systems and knowledge bases. Prepare reports and present data-driven insights and recommendations to senior leadership. Education Bachelor’s degree in Business Administration, Communications, Information Technology, or a related field; Master’s degree preferred. 5–7 years of progressive leadership experience in client services, customer support, or a related area, preferably within higher education. Must be able to lift 10 pounds. Application Process Candidates are required to submit their resume, four professional references and a cover letter. The application review will begin immediately and continue until the position is filled. A background investigation and reference check will be required prior to employment. For any questions or concerns, please contact [email protected] . Equal Opportunity Employer Virginia Union University is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information about Virginia Union University, visit VUU About Page .

Full job record

Job IDf10b85d2c31aad0287a6a056aae7a59f0b62158b
Org IDf7e9fa39-5210-45c2-9f1d-18589da06d97
Source ID1ae1282b-874c-45ce-8a00-fa107f366422
Board ID1ae1282b-874c-45ce-8a00-fa107f366422
Provideradp_workforcenow
Provider Job Key935814
TitleDirector, Client Services
Normalized Title—
Statusactive
Activeyes
Location TextRichmond, VA, US, Richmond, VA
Department—
Team—
Employment Type—
Workplace Type—
Remote Policy—
CountryUnited States
RegionVA
CityRichmond
Salary Raw—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=be274061-0ec3-4842-99e1-78c183f80855&ccId=19000101_000001&lang=en_US&type=JS&jobId=935814&jwId=9201404881913_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=be274061-0ec3-4842-99e1-78c183f80855&ccId=19000101_000001&lang=en_US&type=JS&jobId=935814&jwId=9201404881913_1
First Seen At2026-05-31 18:20:02Z
Last Seen At2026-06-06 19:56:42Z
Last Checked At2026-06-06 19:56:42Z
Last Changed At2026-06-06 19:56:42Z
Inactive At—
Source Posted At2026-05-28 20:50:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=be274061-0ec3-4842-99e1-78c183f80855|19000101_000001/date=2026-06-06/2026-06-06T19-56-40-712Z-aa2c6f674131ea1b3e972f125a7c2e6c7e294e6f357dbb73a482d41d81697bb5.json
Event Fields
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Parsed Structured
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Extensions
{}
Native Structured
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    "requisitionDescription": "<p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;' data-pasted=\"true\"><span style='font-family:\"Times New Roman\",serif;color:#262321;'>Virginia Union University (VUU) is a distinguished private institution founded in 1865 that proudly upholds a legacy of academic excellence and community engagement. With a historic 86-acre campus, it offers a dynamic and nurturing environment for its 1,568 undergraduate and graduate students. Virginia Union University is recognized in the 2024 edition of U.S. News &amp; World Report, holding a prestigious position as #39 among Historically Black Colleges and Universities.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Times New Roman\",serif;color:#262321;'>VUU provides a robust array of academic programs, including 35 Bachelor&#39;s, 11 Master&#39;s, and one Doctoral degree. Virginia Union University remains steadfast in its commitment to offering accessible, high-quality education, instilling a sense of assurance and confidence in its students. It fosters a vibrant intellectual community dedicated to the holistic development of future leaders.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Times New Roman\",serif;color:#262321;'>&nbsp;Five fundamental principles (core values) guide Virginia Union University. Each principle is essential to our ability to provide a Best-In-Class educational experience for students, faculty, and staff. These principles help our community understand the right path to fulfilling our institution&#39;s mission. The principles are <strong>Innovation, Spiritual Formation, Integrity, Diversity &amp; Inclusion, and Excellence.</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;'>The <strong>Director of Client Services</strong> is responsible for leading the strategy, operations, and delivery of high-quality support services to students, faculty, staff, and external partners. This role ensures positive client experience by managing service desks, technology support, communication channels, and client relationship programs across the university. The Director serves as the primary advocate for client needs, continuously improving service delivery to meet institutional goals.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-family:\"Times New Roman\",serif;'>Responsibilities</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Provide leadership and strategic direction for all client service operations, ensuring an exceptional customer experience for the university community.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Manage daily operations of help desks, service centers, and client support teams, including setting service standards, tracking metrics, and optimizing workflows.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Oversee the development and implementation of client service policies, procedures, and best practices.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Collaborate with IT, Facilities, Academic Affairs, and other departments to ensure seamless delivery of services to clients.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Develop and manage client service training programs to ensure staff are knowledgeable, professional, and customer-focused.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Lead initiatives to assess and improve client satisfaction through surveys, focus groups, and direct feedback.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Resolve complex client issues and escalate concerns appropriately to ensure timely resolution.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Manage technology and software platforms that support client service operations, including ticketing systems and knowledge bases.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Prepare reports and present data-driven insights and recommendations to senior leadership.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-family:\"Times New Roman\",serif;'>Education</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Bachelor&rsquo;s degree in Business Administration, Communications, Information Technology, or a related field; Master&rsquo;s degree preferred.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>5&ndash;7 years of progressive leadership experience in client services, customer support, or a related area, preferably within higher education.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;'>Must be able to lift 10 pounds.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-family:\"Times New Roman\",serif;color:#262321;'>Application Process</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Times New Roman\",serif;color:#262321;'>Candidates are required to submit their resume, four professional references and a cover letter. The application review will begin immediately and continue until the position is filled. A background investigation and reference check will be required prior to employment.</span><span style='font-family:\"Times New Roman\",serif;color:#414141;'>&nbsp;For any questions or concerns, please contact&nbsp;</span><span style='font-family:\"Times New Roman\",serif;color:black;'><a href=\"mailto:[email protected]\" target=\"_blank\"><span style='font-family:\"Times New Roman\";color:blue;'>[email protected]</span></a></span><span style='font-family:\"Times New Roman\",serif;color:#414141;'>.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-family:\"Times New Roman\",serif;color:#414141;'>Equal Opportunity Employer</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:13.8pt;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Times New Roman\",serif;color:#414141;'>Virginia Union University is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:13.8pt;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:13.8pt;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Times New Roman\",serif;color:#414141;'>For more information about Virginia Union University, visit&nbsp;</span><span style='font-family:\"Times New Roman\",serif;color:black;'><a href=\"https://www.vuu.edu/about-vuu\" target=\"_blank\"><span style='font-family:\"Times New Roman\";color:blue;'>VUU About Page</span></a></span><span style='font-family:\"Times New Roman\",serif;color:#414141;'>.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p>\n",
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Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/f10b85d2c31aad0287a6a056aae7a59f0b62158b?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/f7e9fa39-5210-45c2-9f1d-18589da06d97JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/1ae1282b-874c-45ce-8a00-fa107f366422JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/f10b85d2c31aad0287a6a056aae7a59f0b62158b/eventsJSON

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